Caught in loop since Novemer

[Holarchy]

I signed up in November.  I live remotely so I opted for the eSim.  eSim download fails to download on cell phone.  Now I cannot access my account on my phone or desktop because PM wants to send a code to the new PM phone number (which I don't want anyway; I want to keep my old phone number).  Submitted numerous tickets over the months with no response.  Please help.  Thanks.  😃

[BKNS27]

@Holarchy 

That is a longtime without service.
This might a dumb question but did you scan the QR code from the email from PM to activate the eSIM?

[softech]

@Holarchy the service ever work?? was it just an account access issue now?? or you never have service since activation??

To clear things up, please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@Holarchy 

use this link to message Customer Support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437