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My husband is in the US and he just added the roaming add on ( while in the US) as he forgot to do it before he left.  On your help page it suggested  turning cellular data on, then going into cellular data network and changing the APN to SP.MB.COM. ...

I just switched to Public and have gone through all of the suggestions from the Public Mobile Chatbot ( turning airplane mode on and off, restarting my device,  entering the APN settings - I entered APN: sp.mb.com, resetting network settings).  I can...