Can't make a call or receive calls.

[Umuhamzah]

I activated my account and transferred my number, yet I can't make a call and receive calls. I was also charged twice in.

First time with this service. I transferred from Roger, and i dont phone services for 3 days. I really disappointed 😞

[Dunkman]

@Umuhamzah 

If it is a stuck port, you should still be able to make calls out.  

What about text?  data? 

Is your Roger's SIM card still working?  

A few basic troubleshooting advice:

reboot phone

network reset of phone

Try the SIM card in another working phone.  Helps determine whether hardware issue versus PM service problem. 

[softech]

@Umuhamzah   can you not even make calls? 

Please try to reseat your sim card (Power off , take sim card out for a minute, then put it back in and power up)

Check if you see any error on the phone status , like SIM not provisioned, No Network, or No SIM

if you cannot even make outgoing calls, it is more than a stuck port issue.   Your sim card was not properly provisioned.  It is an easy fix on the PM side, please open a ticket with them and ask them to confirm BOTH the sim card was provisioned and for the porting status.  Please open ticket using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Umuhamzah  

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port