Restore service

[S1234]

How long do it take to restore service? I have been days now and still nothing. 

[softech]

@S1234 

what exact proper do you have? you phone not connected to PM network at all?  What error you got?

But did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage
• If nothing works, please open ticket with PM support:
  
                  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
  **Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
  

[Phil_Adelphus]

@S1234   More info would help, is this a general Telus/Koodo/Public Mobile network outage, an issue with your account (e.g. did auto-pay fail and the account is suspended)?   If it's the former nobody here will know as we're all customers like you.  If it's an auto-pay failure then we can advise.  Did you already contact customer service by private message using this link to explain your problem?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Look for an agent's reply at your community inbox, either envelope icon top right or if there isn't an envelope then tap your avatar for Messages.  Edited to add, it looks from past posts that you were given the link to contact customer service a few days ago, have they not responded yet?