overcharge

[Mehd]

Hi there 

I have a 15CAD plan but I have been charged twice a month for several times. 

Thanks 

***@***

[BKNS27]

@Mehd 

Please remove your personal information by edit it with the V in circle top right as The is a Community forum or you will get spammed.

Please note that any overcharge will remain in your account as credit to pay your next month’s bill.

You can ask a CS_Agent for a refund but it may take up to 30 days to process…same time as your next bill.

[hTideGnow]

HI @Mehd 

here in the Community, we are just customers

you need to contact support agent for confirmation to those charges and refund by using direct message.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437