here's the screenshot of the message I'm seeing, I'm using IPhone 12 Pro Max. And no there isn't any option in sim screen manager nor I received email with a qr code. The email only mentioned to download app amd continue with the setup.
No ! When I downloaded the app to finish the setup, it says your phone isn't compatible. Before ordering I confirmed by putting in IMEI only then the order went through. I would just like a refund instead since I was only looking for a plan with esim...