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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number didn't get ported. Says unable to port number now

I signed up yesterday and went through the activation process. I put my current phone number in and everything went through fine. I am able to use data and make calls. I can not receive calls. All calls go to my old phone/sim. I can still use data/ph...

Re: Accidentally overpayed during change of plan

Hi, I just did pretty much the same thing when I was trying to update my credit card and change plans. Are you able to help fix mine as well? I would appreciate it. Thanks

HST charged when adding $ to account

My account is all paid up but I needed to add $20 to purchase an add-on. However, my credit card was also charged the HST, but only put $20 credit on my account. What gives?

Bought and activated SIM card, still getting "unavailable network" or "invalid sim card" after 2 hrs

I unlocked by Fido iPhone 4 running iOS 7, then purchased, received a Public-Mobile SIM card. I activated it and started payments, then entered by SIM card into my iPhone 4; now, after 2 hours, after several restarts of my phone, I'm getting "Invalid...

Resolved! Accidently tried to Port a second number on the same account

Hey!New member here I'm having an issue setting up a Self-Serve account. I essentially tried to set up a different number with the same login credentials as an existing account (I was unaware that you could only have 1 number per account). So, I know...

OnePlus 5T

Ok who has ordered one?? @srlawren, were you up early today to order this? Thought I would start this now see who is ordering one and they can follow up with the details of how they are liking the Phone when they get it!! I need reviews trying to ...

Resolved! Payment Voucher search

I haven't needed to use the search for voucher payments in a while, but I've decided to look today, and all I get is a throbbing blue blob when I search via Postal Code with a distance. Also note, I've tried to search via Province and City, but the ...

MY DATA IS BEING USED BETWEEN NOON AND 1PM BY SOMEONE OTHER THAN ME

last september I found myself with no data 1 week into a 3 month plan. eventually with public mobile washing their hands of the responsibility or even any curiosity and dumping the responsibility on me, I went into my usage files on my account and fo...

Credit card not accepted

I have AutoPay set up on my account and it's worked until now, but it didn't work today and now my account has been suspended. I went in to manually pay but it says it can't verify my credit card. Nothing has changed about my credit card so I don't k...

Resolved! From iphone 4 to iphone 5

Hello There! How can I go from iphone 4 to iphone 5 because the iphone 4 sim card does not fit the iphone 5 ? Thank you, Jimmy Lam / 2017-Nov-20th, Monday

Re: Can't add Visa Debit card and Public mobile doesn't have function website

Anyone have expeirence buying the vouchers (real-time ones?) in Kitchener - Waterloo area?

Cannot log into the self-serve and password recovery is not sending me an email.

Same here ! I cant log on either as I forgot my password. Recovery email never arrived ! What to do ? Please help !

Autopay didn't work. Account suspended. Please help.

I've always been on Autopay. Credit card info has not changed. Autopay did not work. My account was suspended and therefore I have had no phone calls or texts for 2 days. How is this possible? I've gone into my account and paid myself with the same c...

Talk is not included in your plan

Hi, I'm trying to make phone calls but when dialing I get a message "Hi! Public Mobile here. Sorry talk is not included in your plan..." I made several calls this morning, my plan still says unlimited provincial calling, have been with PM for a year ...

Monthly Invcoices - Frustrating

I have to voice my frustration with the system public mobile has going on with receiving an invoice of payment. For anyone that expenses their bills through work or their own company, this 30 day wait time for an invoice does not work.. Even more fru...

Resolved! Phone number already in use

Hi there, my mom recently became a PM customer and was assigned a new phone number through the activation process. However, it seems that this phone number is already assigned to another person, as my mom has been receiving calls asking for this othe...

réactiver mon compte

je n'est pas penser a mon paiement automatique qui était aujourdhui et la j'essaye de remettre de l'argent dans mon compte public mobile et je suis incapable . est ce qu'il a une procédure que je doit suivre pour remettre de l'argent ou quoi parce q...

Can't add Visa Debit card and Public mobile doesn't have function website

What can I do? PM Mod said they'd remove block for me to pay with my debit card within 24-48 hours, then later they message me again saying 24-48 days... now when I go to search voucher as they recommended, all the stores they lead me to are non exis...

APN Setting for MMS only

The following is a reply to the post over here. The reply would be off topic so a new post was created with hopes it may better serve the community. I do not have a data plan. A data plan is not required to send or receive MMS but the phone must ha...

Changed plan, paid with credit card, account suspended

HI All, My previous plan was expiring Nov 19 so I opted to change the plan to a more expensive one. The new base plan was supposed to go into effect Nov 20. The money I paid for the new plan is showing on my balance.....but no phone service.

Resolved! Ordered SIM card, but never received it.

I ordered a SIM card on Nov 3, but still have not received it. Does that mean I have to order another one and spend another $11.30?

Resolved! is anyone else utterly confused about what phone they should choose?

I have been with public for just over a year now and I have been circling the drain on what new phone I want to get. I was able to get my old phone repaired before that worked on tellus. I see phones I like and I just get more confused the more I l...

Locked out of account

@CS_AgentI have forgotten my password and requested a reset link which has now expired. When I tried asking for a new reset link, the message I was provided was to contact Public Mobile to unlock my account. What information do you require from me to...

Porting out of Public Mobile but Porting in a different number

Hello, I am looking to port my number out of Public Mobile because my work will pay for the bill. Because I love the plan soo much I want to port in my other Public Mobile number I have. What is the order to port out successfully and port in. I am ...

Koodo has better pricing

You can buy a 2GB nonexpiring "booster" on Koodo for $30.PM sells a 1GB add-on for the same price.

New members get international texting..can I switch?

I've been with Public Mobile for a couple of years and I'm grandfathered in with a plan that includes canada-wide text. Now I see that International Texting is the ONLY texting option for new users... Is there any way I can get international texting ...

Need help porting number from koodo prepaid

I want to port my number from koodo prepaid but it is telling me both of my numbers are inelegible

Updated Oneplus 3t Can only Get H+ Data After Update

Oneplus pushed their latest update to my phone today and I updated it. Now my phone will only connect to H+ whereas before it had no problems with 4g+ etc. (I have a 4g/LTE plan) I tried deleting all my APNs and entering them manually but im stock at...

new member trying to active brand new SIM but invalid?

hi all, i'm new to public mobile. bought a new SIM from walmart, tried to activate it but says it's an invalid SIM? i don't get it...i just got this SIM brand new from walmart. PLEASE HELP! i'm trying to activate before the 1gb data referal is ove...

Resolved! Account deactivation

Hi @Saray_O I have tried to log into my account and it is saying it's been deactivated. Is there a way to reactive my account and continue to use public mobile? Thanks

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