Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
will this service work on any phone
I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?
Hi I have two public mobile numbers and both are having enough data package balance left. Since last night our both numbers data package is not connecting. Is it any technical issue after yesterday’s Hurricane in Halifax. We are using the numbers in ...
So I paid my phone bill while on a trip to the maritimes and realized i dont have my sim card with me. I cant cant use the services and I need a refund. Thanks for the help
How do I change plans?
It's been a few days since I've got Public mobile sim card and it just stopped providing data to my cellphone. Some of apps like Google maps, Google chrome, and others simply don't work.Just apps of social media works well.
Hi Everyone, I picked up a SIM tonight at Walmart as I've had a friend who's been raving about Public Mobile for months. I didn't have her referral code on me at the time of account creation and she didn't respond quick enough for me over social med...
I am set up on auto pay. Got a text message this morning thanking me for payment. Now I get this message"don't have an active plan..." when I am trying to call out.- Auto pay has always been my method of payment.- i have more than enough in my accoun...
Hello,my autopay payment was ignored by Public mobile today. It appears in my payment history of Public mobile and my bank provider (both screenshots attached), but it was not recognized bu the cell network and I could not make any call today until I...
My account was overcharged and the credit and loyalty wasn’t applied to my account. Who monitored the billing on our account? Mod please rectify my concerns. This isn’t good for use your loyal and long standing customers
Hi there! I have paid $25 for my plan however my phone hasn’t been reactivated since 2 days ago. How can I get assistance on this matter?
Hi There, I bought an add on for $10 (200mb) the payment was successful I see the credit on account but I can’t use internet many thanks
Hi i signed up this evening because of the promotion public mobile has on right now where you next 30 days are $0 if you sign up on either Sept 7 or 8 but i don't see the rewards showing up on my account after activating my account
As most people just want fast easy solutions, and after virtually everything going wrong (still not resolved) found "Simon chat", I was impressed actually as to how helpful and virtually seamless it was.. Was finally able to send a message to a "huma...
I sent a request to Moderator_Team yesterday and have not heard back from them. Should I be concerned? How can I review my original post?
I attempted to port my old number but it failed and I was given a number similar to the one requested but already used by someone else. Now he recieves my calls and texts while we both have the same number. Do the Mobile staff respond on this page o...
I activated a new line for my cousin a few hours ago, she wanted to share her referral code with her friends who will also be activating this weekend to take advantage of the 30 days free promo however her referral code is nowhere to be found.Here ar...
J'ai une ancienne SIM CARD de Public Mobile que je veux réactiver et en meme temps l'utiliser et garder le meme numéro que j'utilise ACTUELLEMENT avec KOODO.lorsque je rentre ses 19 chiffres pour la réactiver, le systeme la refuse en disant INVALID N...
I have autopay set up. For some reason my rewards were applied after the autopay payment and the payment disappeared from my balance. It shows up in my transaction history as $25 (my total plan charges). Then suddenly it's gone and $8 of rewards are ...
My plan is $25 unlimited calls in Canada and unlimited international text messages. I found I cannot send any message to international phones. Asking for help! Thanks
I've tried to reset my self serve password with an email link and the link was broken or expired. I am now locked out if my account. How can I have my account password reset? I'm trying put an add on on my plan.
I got an alcatel go flip with public mobile and I'm trying to set up my email. I use gmail, and when I go to manual setup and enter all the information it always says invalid username or password. I am 100 percent sure that I have entered the correct...
So I activated my new public mobile sim card a few days ago and my calls and texts work but when I turn on my data nothing happens. It doesn't connect to the network at all. My account says I've used 5mb of my 1gb but it has never actually connected ...
Hi,I've forgotten my password and I need to reset it.When I try to reset my password, after I enter my email I get the message: An error has occurred. Just a heads up that the security question is case sensitive. Please try again.The box shows up to...
I have a previous number on Koodo that I would like to port to Public Mobile. Please put me in contact with an administrator so that I can do that.
I got an old Iphone unlocked from our carrier for my son to use. ordered a public mobile sim, activated today, but still can't get it to work. If I check the usage on my account it shows a 4 second outgoing call from the assigned phone number, but we...
Hi, I just ported my number to Public Mobile. I waited several hours, then Public Mobile sent me a text saying that my transfer request was successful. I can't call any number. It gives me a message saying that the number is long distance and that's ...
