Autopay didn't work. Account suspended. Please help.

[feemurph66]

I've always been on Autopay. Credit card info has not changed. Autopay did not work. My account was suspended and therefore I have had no phone calls or texts for 2 days. How is this possible? I've gone into my account and paid myself with the same credit card that is registered. How long before my service is re-activated? How can this problem be resolved for the next payment? So frustrated...

[closng]

Hi @feemurph66,

Sorry to hear that the auto-pay did not go through properly. I would recommend you to send a message to the Moderators using the below link with your account details and problem and they will be able to re-activate your account from their end and also help you look into the auto-pay situation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mimmo]

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread