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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card Slovenia and Croatia

I will be doing a 15 day bike trip through Slovenia and Croatia in September. The area covered will be urban and rural. Does anyone have experience with SIM cards in these two countries? I am looking for phone, text and data capability.

Resolved! Data Usage Missing

Hello all, It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to...

US roaming

Hello,Just quick question about roaming.I would like to use call, text & 1GB of data.If I buy $15 call & text bundle and $20 1GB data, does it work?Thank you,

Incorrect accounting for US Data Roaming add-on

I recently spent 5 days in the US and had purchased a talk+text+data(250) add on for my trip. I used about 40% of the 250MB during the trip, but today, just before the plan expired, I got a notification from 611 that I had used 95% of my U.S. Data R...

Resolved! can't add US roaming addon

I tried to add the $15 US roaming addon. I was asked to add $15 + tax. I did. Now my balance is $15. When I choose to add the 10 day US roaming package it says it will deduct $15 from my balance. When I agree I end up on the same page with this text...

Need help resetting password

I got locked out - couldn't remember password nor answer to the security question. I'm travelling to US tomorrow need reset urgently

Resolved! Is $40 promo plan LTE?

Now that PM has differnet plan structures on data, I would like to know the $40 promo I have from last year has LTE data or just 3G. My iPhone shows LTE so I assume I am on LTE when available.

Porting number to other provider

Hi. My account finished today, so I decided to port my number to a different provider.The number Porting failed since my account is no longer active. Can PM please activate my account for 2 hours so that the Porting process is successful.

cannot make outgoing call when I travel to 705 area and I have province wide calling

I have province wide long distance included in my plan but do not have long distance add-on. My home number is 416 toronto. When I travel to 705 area (James Bay) in ontario, I cannot make any outgoing call even my phone says I am on public network!! ...

Resolved! Renewed account after it was suspended, but I got charged extra and didn't get credit for 3 add ons

I forgot to update my credit card number, so my auto pay didn't go through and my account got suspended. I updated my info and got it renewed right away, but in order to do so I had to pay $60 more than usual. Normally that $60 is covered by the "3 c...

Samsung network PIN block

This should not affect many, but seems Samsung phones from South America lock to those networks if used for more than 5 minutes. Peruse this thread for some gory details: https://community.giffgaff.com/t5/Help-Support/samsung-J7-SIM-network-PIN-block...

account suspended, then i made payment online, status became active but the phonestill not working

account suspended, then i made payment online, status became active but the phone is still not working. I did restart the phone and insert the sim card again. It doesn't help.please advise

The site won't let me pay for my service. Please Help

I'm trying to pay for my account and I keep getting a message that says "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...

Resolved! No Data Connection

Everything started working this morning but I am unable to receive picture messages or use data. Thankfully I have wifi right now and didn't really notice except for trying to receive a picture message. What do I need to do to enable the data? I ha...

US Data Add On

Hi, I want to purchase the 10 days US data roaming add-on, I will only be in the state for 3 days, wondering will the unused roaming data be carry over as regular data (understand is only good for 10 days) Thanks

I received confirmation mail, but still can not use my phone

Hello, Public mobile. I ported my fido number to public mobile at 2017,Aug, 01, 6:00PM, I paid money by credit card, and received the confirmation email. But now I can not use my phone and can not login into the self service account. when I try to lo...

Be thankful for what we have from PM

Just a good read https://www.recode.net/2017/8/2/16069642/verizon-att-tmobile-sprint-mobile-customers-slow-speeds-unlimited-data-plan

Share Your 3G Real World Experience

Wondering if anyone that has signed up on a 3G plan is able to share their experience so far? Maybe share some real world speed tests?The 3G offering still doesn't make sense to me. All PM has done is remove one of their biggest competitive advantage...

Help.@mod

I paid today wanted to change my plan and now i hv no service

Suddenly no Data and cannot make calls. Asks to call *611

Hi, I've been using Public Mobile for almost a year now and it just suddenly stopped working today. The "amount due" is $0 on the website so it doesn't seem like there was a problem with the payment. Even if there was, Public Mobile shouldn't stop th...

autopay confusion

i'm a little confused and worried about autopay and how it works, it comes right off my debit visa? or i have to top up my account on line at public mobile? more info greatly appreciated, i'm a new customer !

Plan problem

Allo good afternoonToday i paid 120$ fr 90 days but its not working since this morning

Fraud Alert! Why was my Thread deleted!

This is my offical thread which was deleted, not sure why they deleted my thread but I have created another one. Pleaes help me guys! Fraud Alert!Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of ...

Fraud Alert!

Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of the account =========== didn't make the payment for 3 weeks and the account got disable. When I tried to log in the website it's saying, "Sorry ,yo...

Data is not working

Today was the day my autopay was to go through, but the money was not in the account. I assumed my data was not working due to needing to reactivate. However, when I got home, I noticed that my account said I had a balance of $29.00 (do i owe this or...

Issues with registered e-mail

Hi!I registered with my email:abc@gmail.comI later changed it to hello@gmail.com now i can login wiht hello@gmail.com, but public mobile still sends emails to my abc@gmail.com !! long story short, abc@gmail.com will be deleted soon and i wont be abl...

Plan doesn't work after payment

I renewed my 120 days today but my phone still has no data. How come?

Problem with new account- oops something went wrong

Hello. I set up my account a few days ago and everything seemed to work. At the end it showed an error message that said "ooops something went wrong. email us to get your account working". I got an email confirming everything and it looks good. My si...

Account suspended

So I topped up my account twice and my service is still suspended. Very hard to get a hold of customer service like always ...

talk or text is not included in my plan

They are saying talk or text is not included in my plan. So I should go to self serve to make changes. I can't get into my account because my email is invalid. I spent $30 on the plan and I cant use my phone

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