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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! What is the pin for PM texted me?

PM texted me a PIN #. - what is it for? May I change it?

PROBLEM with new account!

PROBLEM with new account!Hi - I referred a friend who did sign up to the $30/month plan with auto pay. -------HOWEVER even though the funds were taken from his VISA account and I was send a text congratulating me of my referral and also getting a $1 ...

Resolved! lost my phone number

hey, i hit back in my browser by accident and now i cannot select the phone number i was requesting. i guess that maybe your system has it internally reserved under my account so no one else can register it, but now i cannot continue with my own regi...

No text but I can call out

Had a problem porting my number over, now I can call out but that’s all I can do at the current moment

Need help with account number

Ive lost my Phone and i need to retrieve my account number. Cant log online, someone help me plz

Resolved! Double orders

Hi i want to refund one of the order 157607, and still waiting for the order158343, is there any tracking number with that? I called instore and emailed but no response. please get back to my questions as soon as possible. thankyou

Resolved! How to hold the number for more than 3 months without top-up?

Hello all, I am traveling to another country for 4-5 months? Is there any way that I can hold my number for more than 3 months without top-up?

Faulty SIM card

Hi everyone, im just wondering if nyone can help me with this problem im having. I bought a new sim card from public mobile and went with their company but the sim card will not work. its sayin " no SIM card" it worked for the first day and afte...

Resolved! Porting a Number to Public Mobile

How can we shift a number from some other company to Public mobile online?

Signed up for 6GB and 500MB free, but not seeing 500MB free on my account.

Signed up for 6GB and 500MB free, but not seeing 500MB free on my account. I have 4 accounts. It is showing on 2 of them but not the other 2. Any ideas?

US Roaming Add On Idea

I love how US roaming is cheaper then other carriers. Though would love to see better data options. If PM charged $25-$30 to use the data that's in your monthly plan would you pay more? When I'm in the US I often like to explore new areas. That mean...

Unlock code

Hi I just bought a phone online and check the IMEI number it is comparable but it is saying unable to register to network,I tried contacting previous carriers and they all say it's not through them it is a lg x power three and I believe I need to unl...

Resolved! I need a puk code

Activation Problem

I completed Sim and Activation online form, but might have failed to provide correct Password or Pin from previous service provider. Phone # has not transferred over. How do I fix this?

How to get my blackberry to work with my public mobile sim card

I have an older blackberry its unlocked and that thing says its compatible with public mobile but it wont work. How do i get it to work?

SIM card

Phone kiosk in zehr’s on Ottawa st in Kitchener wouldn’t Let me leave without signing me up. Will I still get my referral fee?

Self serve website cannot access over mobile data

Anybody have trouble accessing the self serve website while using mobile data? Other sites work fine except the selfserve site and appears to only happen on mobile data. Wifi works fine

Registering issue.

Hello community, I recently purchased a Public Mobile sim card and upon working through the registration I am coming to a roadblock with my credit card. I continue to get the message "Sorry, we are unable to process your credit card request. Please ...

Warning: 1-888-488-4912 is pretending to be from Public Mobile Customer Support

My mother called me at work today in a panic due to someone claiming to be from Public Mobile calling her that her account had been hijacked. Not being tech savvy enough to help fix the problem she called me (accidentally disconnecting the scammer ca...

Resolved! phone number change

how can I change my number or area code

Resolved! How do I personalize a plan?

Hi I am wondering if I can personalize a plan to include the following 3 things for $30.00/month or less??:1. unlimited local/provincial calling 2. Unlimited text messaging3. Voicemail and call displayOr if this isn't possible, can I add unlimited te...

BUYERS REMORSE - CANCEL PM - DATA ON IPHONE 7+ UPDATE DOES NOT WORK!!

I HAVE BEEN STRUGGLING 2 DAYS TO GET MY SERVICES RUNNING PROPERLY. $58.00 AND THE MODERATORS KEEP SENDING GENERIC TROUBLESHOOTING RESPONSES I KNOW IT IS NOT AN ISSUE OF MY PHONEDO NOT USE THEIR SERVICE!!!!

Resolved! Is it possible to get an autopay credit during my reactivation payment?

I want to reactivate an account that is currently suspended from non-payment, but I would like to earn the autopay credit from the reactivation payment/renewal. In other words, how do I re-enable auto pay on my suspended account before or during the...

FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

Hi all, I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!By looking ...

I registered my account but I can’t sign up

Resolved! Payment

I need to change my pre authorized credit card payment with different credit card

Resolved! Cannot check voicemail

Hi, I switched to Public 2 days ago but I'm out of the country currently.I was able to change my voicemail password but now when I try to check the messages it accepts the PIN but then says "you need to call from your own phone to setup your voicemai...

Resolved! How do i add an app?

Been using my email and pw and not working.

Nat

Can you please assist me? My data is not working and I have the $40 plan with 3GB and 500MB.

Resolved! Are there plans to make counting and sorting SMS/voice calls easier in our account page?

I thought this subject came up months ago(?) Some of us were asking if we can sort and count how many incoming sms messages we use per month, by sorting the call history by column but that doesn't seem to work when I tried today. I was investigating...

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