Accidentally overpayed during change of plan

[ck107]

Hi, I just did pretty much the same thing when I was trying to update my credit card and change plans. Are you able to help fix mine as well? I would appreciate it. Thanks

[Mary_M]

Hey @ck107,

No worries - we're here to help! Please follow the suggestion above and send us a private message 🙂

Cheers,

Mary

[ck107]

Thank you @Taekgun I am a little new to this and not quite sure what I’m doing! 

[Taekgun]

@ck107 @Michou2017

You have posted to a very old thread. In the future, start your own thread under the appropriate category and it will get the exposure and answer to your questions you're looking for.

If you have an issue with overpayment and are in need of a refund, you will need the assitance of a moderator to get your account looked at.  Send the mods a private message using this link: @CS_Agent, provide them with your name, account number and a brief explanation of what has happened and they will be able to look into issue for you.