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PeteZa
Good Citizen / Bon Citoyen

Hello, 

I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?

Thank you

12 REPLIES 12

HI @Chalupa_Batman 

if you are in doubt with information by Community members, you can confirm that by opening ticket with PM support agent

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

 

But in many occasions,  sadly that the Community wisdom  is far more accurate than the answers provided by PM support agents

 


@softech wrote:

@Chalupa_Batman 

the information provided by @hTideGnow was correct

As you aware, PM uses Telus servers.  Telus and PM only keeps 100 messages for 5 days only. You can test it out next time when you have an extended holiday away from Canada

 


Copy that.

@Chalupa_Batman 

the information provided by @hTideGnow was correct

As you aware, PM uses Telus servers.  Telus and PM only keeps 100 messages for 5 days only. You can test it out next time when you have an extended holiday away from Canada

 


@hTideGnow wrote:

HI @Chalupa_Batman 

Google and you will get to this page:

https://www.telus.com/en/support/article/not-receiving-texts


Thank you but that's Telus, not Public Mobile. @computergeek541 you have extensive knowledge of Public Mobile, do you by chance know where I could find this information. Once again, for my own education and knowledge to help others. Thanks in advance. 


@hTideGnow wrote:

HI @PeteZa 

No, you won't get lots of messages if it is SMS/Text Message.  PM only keeps messages for 5 days and try to resend them every couple hours.  So, you won't get too many messages when you are back.  If text messages is important, you need to think of backup plan

@Chalupa_Batman , you got 50+ text messages just because you didn't go more than 5 days 

and while Whatsapp can be used to read text, you still bounded by the 5 days rule.  


Hey @hTideGnow Can you share where you saw that? Been trying to find that info. Thanks.


@BKNS27 wrote:

@PeteZa 

If you have the WhatsApp, you should get free texts and calls when connected to wifi.


WhatsApp does not provide text messaging services.  While there is messaging service, it's not text messaging and it's not using the SMS prototcol.

hTideGnow
Mayor / Maire

HI @PeteZa 

No, you won't get lots of messages if it is SMS/Text Message.  PM only keeps messages for 5 days and try to resend them every couple hours.  So, you won't get too many messages when you are back.  If text messages is important, you need to think of backup plan

@Chalupa_Batman , you got 50+ text messages just because you didn't go more than 5 days 

and while Whatsapp can be used to read text, you still bounded by the 5 days rule.  Whatsapp cannot get those text/SMS when you are out of service coverage zone.  Whatsapp can only gives you Whatspp messages, not SMS, while you travel

@Chalupa_Batman 

That is the advantage of WhatsApp. It is linked to your PM number. Unlike Fongo and TextNow where you need to pick a secondary number.

All messages and calls are encrypted and all for free when connected to wifi or on data.

The disadvantage is that both parties must have the app to use but you can make an outgoing call to other parties that don’t have the app by adding wa.me/number.


@BKNS27 wrote:

@PeteZa 

If you have the WhatsApp, you should get free texts and calls when connected to wifi.


Hey @BKNS27 you'll have to forgive me as I don't use Whatsapp so my knowledge of the app is nonexistent. Can @PeteZa use Whatsapp to read all their text messages that are being sent to their phone number back in Canada if they have a data plan? Just asking so I can recommend this for future customers. Thanks.

BKNS27
Mayor / Maire

@PeteZa 

If you have the WhatsApp, you should get free texts and calls when connected to wifi.

Chalupa_Batman
Mayor / Maire

@PeteZa wrote:

Hello, 

I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?

Thank you


Hey @PeteZa 

If you have an iPhone and are using an overseas data SIM card, you may still get messages via iMessage as long as the other messages are coming from iPhones. However, if coming from Androids, as soon as you get back, get ready! Your phone will flood with a TON of messages. So the answer is yes.

Here's my example which basically fits right into yours. After I cancelled my Canada US plan with Public and just went to a basic plan a few years ago, I went down to the for a few days. When I came back, I had over 50 text messages. That was fun. Took me hours to return all those messages. Ha. Enjoy your trip to Asia.

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