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Sim card, and esim refund. Sim card did not arrive. Its been a month

JillHuston
Great Neighbour / Super Voisin

My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my sim card that i ordered a month ago? And please refund the esim.

5 REPLIES 5

@Chalupa_Batman 


@Chalupa_Batman wrote:

@JillHuston wrote:

My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my sim card that i ordered a month ago? And please refund the esim.


Hello @JillHuston 

I just want to make sure I have this correct because you have gone in a few different directions.

Your phone now, the wet fried one, has an eSIM? You bought a new phone but it's not eSIM compatible but you paid for another eSIM but PM mailed a physical SIM card and you never got it. Does this sound correct? 


I wondered the same thing...BUT... he asks the question " you can't use existing sim card with a new phone".  Made me think he had a hard sim in old phone, but ordered esim and hard sim.

Phil_Adelphus
Mayor / Maire

@JillHuston  You cant use the existing sim card with a new phone. Is that correct?

You can switch a physical sim card from an old to a new phone but you can't transfer an esim to a new phone.  So you don't need a new physical sim unless the old one was damaged or lost.

Chalupa_Batman
Mayor / Maire

@JillHuston wrote:

My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my sim card that i ordered a month ago? And please refund the esim.


Hello @JillHuston 

I just want to make sure I have this correct because you have gone in a few different directions.

Your phone now, the wet fried one, has an eSIM? You bought a new phone but it's not eSIM compatible but you paid for another eSIM but PM mailed a physical SIM card and you never got it. Does this sound correct? 

slusagm
Mayor / Maire

sim card deliver could take long, like 3 weeks.  You can ask PM for a refund and ask them to let you buy one from Telus or Koodo store so you don't have to wait for another delivery

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1
Mayor / Maire

@JillHuston 

just remove hard sim from old phone and install in new phone...should be good to go.

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