Community

Resolved! Rewards points

Can rewards earned from this community platform be carried over to the next billing cycle?

Resolved! Can $10 referral bonus be earned on each successful reference?

Resolved! BONUSDATA promo code not eligible?

Hi there, I activated my Public Mobile plan on October 18th, and didn't see that there was a promo ongoing (BONUSDATA); I think I'm eligible since the details indicate that promotion starts on October 18th, but when I try to input that promo code bac...

Resolved! activation unsucessful

I tried this morning to set up a new account with my new sim card.  I already went to the last step to input my payment information and processing, but after a few minutes, it said that have a problem and cannot go through.  I was asked to try again....

Resolved! How to Chang Display name

Hi dears, my phone Display name is not mine.  I guess it's the old owner.  How can I change it?  Thanks 

Resolved! Getting money off of your bill.

My plan is $10 per 30 days. Even though I have autopay and referred a friend, I still have to pay $10. Why does it not take $3 off my bill?

Resolved! have 90 day plans been eliminated?

I'm sending a referral to a friend and have recommended a 90 day play but he can't find them in the plan offerings.  Have they been eliminated?Thanks.

Resolved! I do wonder IF PM will eventually bring back some 4GLTE Plans in future

I did have this to ask For those on one of those LTE Plans, IF you have the LTE Turned off and using the HSPA+ 3G, what are the speeds for this compared to the 3G PM is doing currently If the Speeds are faster than the 3G PM is currently using, shoul...

Resolved! I am locked out of my account "I get a message to contact PM, How can i do that?"

I am locked out of my account "I get a message to contact PM, How can i do that?"

Resolved! US roaming addon not showing up

Hi, I purchased a US roaming unlimited talk add-on for 10 days for $8. I tried to call a US phone number which is valid (my aunt in Florida). I got a voice message which said "sorry you vant make this call because you don't have a purchased US add-on...

Resolved! Canada US plan for $60

I joined PM and had friends join because of the $60 plan offered as we go to the states as snowbirds. I was planning to switch to it in another month, had no idea it was a limited time plan. Feel mislead.

Resolved! Community rewards for discount

Hi I'm new to the community. could anybody tell me how much point can I really get?How do you guys feel it is easy to get reward by joining the community or it is not really worth spending time here? Please share your experience if you do not mind. T...

Resolved! Phone plans

Why there is only 3G plan options available and even no single phone plan with 4G service on public mobile website?Finally, it feels like chatr because they have only 3G service phone plans. Thanks for attention.

Resolved! USA Addon

I just purchased a USA roaming addon so I can use it in Vegas and call a USA number. How long does it take before it becomes active on my phone number ? After I activated it I tried calling a US number and it says I need to buy an add-on.

Resolved! Refer a friend

I didn't know about refer a friend until after I registered. Is there anyway you can refer a friend after registering??

Resolved! FREQUENT SCAM CALLS

My dad has a Public Mobile account and he received a lot of scam calls. He had to manually block each and every one of those numbers. We got tired of doing this, so we changed our phone number to new one. Frequent scam calls are coming to this new nu...

Resolved! Data not working

Hi, The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help. Thanks,Prathibha

Resolved! Could not use my 200 min us/ cdn long dist.

I purchased 200 min of us roaming long dist calling to any where iinn uo

Resolved! $5 - 500 minute long distance add on

Just wondering if the $5 add on for 500 minutes works for local calls as well. I want to add the $15 plan and the $5 add on. But wondering after the 100 outgoing minutes are used up if the $5 add on works for local calls or just long distance. 

Resolved! Have auto pay with good cc, account suspended, does not accept pay

Issue #1Hi, i have 2 accounts, both have valid cc with autopay... both accounts got suspended. Both ccs expire in march of 2023. Ive had auto pay, so im so confused both lines have been suspended since yday.This is super frustrating. Tried to do a on...

Resolved! Add second account

I want to set up a second account for my wife and my question is if I use the "link" tab by my referal code it takes me to the set up page. Can I use my email adress so I can monitor both accounts easily? or do I use her email and the "link" just sho...