Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi @CS_Agent Could you please check why I am missing the 10$ credit for March?
Hi there;I just registered with Public Mobile yesterday, and requested to transfer my land line to the cell phone. Not sure how this works, I never even gave our land line account number authorization? How long will this take to transfer over? I n...
I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on...
I recently had my account suspended for missing my payment date, so I discovered I had to update my Credit card, which I did, and then everything was good. Then I tried to make an add-on for long distance and I was told that my credit card could not ...
My new plan just topped up 1st time, on top of the low low prices I got my $2.00 credit for auto top up AND I got a community credit Whooo hooo, Thank you PM
Hello, I'm about to sign up for an account with Public Mobile. I want to use my existing phone number that I have with Shaw Cable. When I try to create an account, the first thing it asks for is a phone number so I can be texted sign up information. ...
Ok so i signed up for this put the number of the freknd who refered me but cant seem to get 25 $ reward. Also dont think i got the 10 off my plan dealmi should have?
Hi, I'm a new user, got my SIM card at Walmart, Halifax on Tuesday. I inserted on my phone Wednesday and got SIM card error. We tried every technical changes on the phone like rebooting, clearing Cache, bios mode changes etc, but the issue persisted....
Hi everyone, I paid for my plan hours ago and though my account says active, it will not make calls, send texts, use data, ect. When I make a phone call it tells me I need to put an add on for long distance calls, but my plan is Canada-wide, and rega...
This is my right adrees Edit: address removed by will13am. Please do not post personal information.
This Sim is not compatible with my iPhone 5c. Please refund my plan and cancel
Hi so I have 3 people referred on my account and they're all still on PM with auto pay, yet for the past couple months I've been slowly losing the rewards. It doesn't make sense as they're still with PM and are active users who pay their bills. They'...
HiI have top up my account couple days ago and it shows balance on my account of $40, which is my currentl plan but it still showing up as temporary suspened.Can you please remove suspension as i have enough blanace for my services.xxx-xxx-xxxx[name ...
I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the p...
I've noticed this issue occuring with a lot of phones from the US, Whether they be from Verizon, T-Mobile, or Sprint. Personally, my phone is a Galaxy S7, from Sprint. The phone has been working fine for a couple years now, but i've always had this i...
How many voicemails are included in $35 for 30 days plan?
I have passed 30 days and I tried many times to change my phone number , everytime I got an erorr meessage that changing phone number is failed I'm wondering does anybody have a solution for that issue ?
, i have a customer , who applied payment voucher , its applied, shows active plan, but computer says you dont have active addon, no phone service or internet service working, please chech , i tried to change the new sim card, bu still same issue, pl...
The lovely CRA auditor I'm dealing with is not impressed with screen shot printouts of publicmobile billing. They actually went out of their way to mention it's not legal to charge HST without providing a bill with the companies HST number on it. I...
How do I change the credit card on my account to a different card? Doesn't seem to be a button for this. James Fielding
Hi, Im comming from the UK for a holiday for a month and want a sim plan, last time I was in Canada I bought a pay as you go plan from rogers and was stunned at the cost,I am used to being able to walk in to a phone shop in the uk and get a pay as yo...
I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th. What's the resolution to this?
Hi All, Like one of the more recent posters here, I too, received a $10 credit on my account. I'm not quite sure what this has gone towards, as my balance is $0.00. The bigger problem is when I log on to view my transaction history, it states: "Debi...
How do i have back my service
Hey guys,For some reason auto-pay on my account has suddenly stopped working and my account has been suspended because of it. When I try to re-enter my credit card details it complains that it 'cant verify my card'. The card is working fine, I used i...
I just activated my phone late yesterday. I still can't text or receive calls.
Recently a friend signed up and his plan said he would get ten dollars off for six months on a 40 dollar plan but the ten dollars was never subtracted from his phone bill.
I'm trying to send back verification message back to 227898 to confirm my mobile phone number. But it's blocked bt PM says it's long distance. Will PM unlock this 227898(capital one)
Been wondering if when Kiosks do open will they sell vouchers? I'm sure the ones who use vouchers instead of credit card. I know a few who rather not use their credit card and rather pay via voucher. If they did sell vouchers it would help people wh...
