Community

Reactivating my account

Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around. I had just ...

10 days US roaming and extension afterward??

Hi, I started US roaming 10 days ago and it has finished now,however i tried to go into selfserve and add more, it did not show me options this time. It gave me US Talk & Text bundle for $15 only and no DATA options. I purchased another $15 option to...

does Public Mobile have any or is planning any options for smart watches that need data?

such as Apple Watch? can that device share the data on my phone? or some accomodation be made?

Can't receive/send text

My plan includes unlimited texting. However, I can't receive or send any text. If someone sends me a text, my phone will show that "you were sent one message, but your plan doesn't include texting". Can anyone help me on this? Sue

My fears were correct - my renewal and plan change failed miserably.

Long story short, I set up a plan change about a month ago. A little over 2 weeks ago I noticed my self serve was messed up (not showing the correct amount due, not showing the correct plan change, etc) so I sent a message to the @CS_Agent on August ...

Payment system glitch - AutoPay not being processed, account suspended

Dear Public Mobile, There seems to be a bug in your payment processing system. AutoPay was turned on for the account, but I received a text message today afternoon saying saying "Your plan did not renew because we did not receive your payment. Make a...

plan change not working

hi ... new here ... tried several times to change my plan from Canada wide talk to Canada -US but it's not happening... not sure what i'm doing wrong

Text Message(s) from PM.

Got a text message from PM just a couple minutes ago, it was a survey.  Wondering who else got this.   It consisted of 5 questions, but mostly concentrated on whether or not I used the Community, and how often I use it and if I was satified with the ...

suddenly no service

hi, my phone was suddenldy lost service yesterday morning, i still have lots of unused data and i couldnt use text msg and calls. need to be fixed assp!! thankssssss  

LOYALTY Reward claim help.

I've had this plan since 2014 and just discovered the loyalty rewards 1$/year for max 5 years of loyalty. How can i claim this?????

Get the exclusive offer from kodoo.

Very interested.PM suggests me to switch to koddo.for me couriousness, PＭ is going to discountine?      Public Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of d...

Plan Renewal Date

Hi, I am looking for some assistance with my renewal date.I currently have exhausted the data on my plan, and have purchased multiple data-add on due to certain cirumstances. I have a couple of questions: Is there a way to move up on renewal date?If ...

Plans

So I feel as if I got the short end of the stick because public mobile locked  my account I've been trying to get in for MONTHS and no one has helped me. My plan was changed without my consent and I don't even get texts for promotional offers like ev...

I am being charged for add on data that I didn't want

Lost refer-a-friend reward for no reason

I had 2 referrals, one changed company and the other is still very much active and paid her 3 months bill not long ago. what gives ?

Total newbie

Hey all - can someone shed some light cause I'm a little confused.  First off I'm with Bell - and they are literally giving it to me up the #$%.  I somehow found PM and trying to navigate the plans and what they mean.  No contracts but you pay either...

Adding Talk to existing plan

I signed up for a plan but forgot to add Unlimted Provincial Talk.I only wish to pay for the additional cost of adding Unlimited Provincial Talk - not pay for an entire new plan.How can I do this?

Text add-on

Hi there, I have added the $10 day add-on for text but has been unable to get any text. I need it for 10 days in Canada, can you please activate it for me? If the texting is only allowed in the states, can you please help me cancel that and upgrade m...

Data Suddenly Maxed Out

Was gone for 4 days in the backcountry. Once I got cell service again, I get two messages from Public Mobile: the fist saying that my data is at 75% and the second saying that my data is at 95%. I tried to use the internet and I get redirected to the...

Suspended Account/Declined Payment

Hi Admins, I'm attempting to make a payment for $110 on my account, however it's not going through, i've just spoken to my credit card company, who says there is no hold and just tried to do the payment while they were on the phone, they say they did...

How to reset password after locked out of self-serve?

I tried to call, but 611 is only a menu, now.  No one answers.