Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just went into public mobile website and tried to set up my new credit card because my payment was due today and account was not active. after typing in all my information,the window kept loading so I closed the window. when I logged back in, I had...
My sim doesn't log on at public mobile network. I managed to enter my selfcare, where the sim is showed as active, just because the sim log on USA network(tmobile)!!So, as long as I am in canada, I can't use my sim!!!!!!
I will be visiting Canada this summer and need some kind of sim card.I am coming from Korea. I will have an unlocked Samsung Galaxy S7.Can I buy the card at Walmart, set up an account - can I use my brother's Canadian address for the account set-up....
When through initial phone setup, SIM was accepted. Submitted payment but could not be processed. Called Visa - no issue with card. Suspect I made entry error. Unable to return to payment screen to correct entryStarted from beginning again to setup ...
I want to use microphone on keyboard for texting, instead of typing, but I cant find mic when I turn on my keyboard.
Do you have a cell phone plan for public mobile users?
J'ai acheté un bloc de 20$ ...1GB pour les USA, j'y étais hier ...à Burlington Vermont et çca n'a pas fonctionné......
Looking for a cheap phone for under $100. I don't download a lot of apps, just whats app and tinder really. May use youtube occasionally, I barely talk on the phone, just text on whatsapp. Let me know! Thank You
Hi there, I signed up with Public today, activated my SIM card and transfered my number from Freedom Mobile, but I get a request for a SIM Network Unlock PIN whenever I try turning on the phone with the SIM card. Do I need to request such a PIN? I've...
Hi,my name is Tony,my phone number is 403 xxx xxxxcurrently in calgary,alberta if somebody out there could posibly help me to log in please and thanks Edit: Personal information removed. This is a public forum, please do not post personal informat...
Hey I lost my public mobile number and I got the new one I want to disabled my phone number because I don’t want to pay the bill for that my phone no is 77*******1 and I don’t have a self serve account #publicmobilecommunity
I joined this service but i didnt know the dont have any help lines, no call centres nothing. My 3g has not been working for a month now and i cant make any complains. I want to renew my service but the stupid self serve has logged me out I cant even...
I'm so confused. Since signing up a year ago or whatever, I've always just had it automatically pay on my credit card. Today I get a 611 saying my service is disabled temporarily until payment is made. I read that some people experience bugs with ...
somtime early this morning my data stopped working and has dissapeared from my usage window under my account. it worked last night around 10pm but not today.....any ideas anyone?
How to get my plan to work? I get a message saying I do not have calling on my plan, so I can’t make a call! Can someone help me please?
Someone logged in my voice mail account and listed all my personal voice mail from my callers ! That person guessed my voice mail password! I was shocked and my privacy no longer privacy now ! My ques is even though someone can guess your voice mail ...
Hi, I am new to Public Mobile. I activated $10 plan yesterday at Walmart. Then, I signded up for my account on the website and found that seven texts are used. How come? I checked this morning again and now nine texts are used. I don't know what's go...
Been with Public Mobile for just over three months now and couldn't be happier. It gives me the opportunity to still be a customer of Telus, while being able to have significant savings, on an excellent network. The price points are great and the dat...
Hello mods,My plan was supposed to renew today (and I have autopay activated) but it looks like the plan did not renew as I have no telephone/data service. Is there something I'm supposed to do manually get the service going again? I've need had to...
Hey, I havent yet started using Public Mobile, but I have ordered my sim card, anyway, I was wondering if all plans allow the 2$/30days autopay reward. Thanks
Hello PM, does anyone know 200 mins talk add-on roll over when account suspended? for example, I purchase 200 mins talk add-on but I don't use any mins this month May 11 (renew date), I'll be away out of canada on June 12 so I don't top up my account...
Hi, I have been using my autopay option successfully for the past year. Today, on the first day of the billing cycle, I got a text message on my cell phone saying that "Your plan did not renew because we did not receive your payment." When I logged ...
Purchased $10 30 day Canada Wide Text/Talk Plan. A Public Mobile recording comes on when making a call saying I have no talking on my plan. What gives?
Somebody stole my phone today Police asked me for serial number? How can I write to Moderator and ask this number?Thank you
Hi there, I'm trying to help my mother log into her account so that she can pay for the outstanding phone bills. Her account has been temporarily suspended at the moment, and she doesn't remember her password on the account. (tried using the "forgot ...
I'm trying to port in my number from Fido. But when I enter my number and press Check Eligibility I get this error: "Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Pa...
I have a province-wide calling plan, but when I try to call my friend's number, which is a local number (the same Toronto area code as my own), I get the following message: "Sorry we cannot complete your call, you don't have an active long distance a...
lost SIM/ordering new SIMHi, I'm going through the same thing...lost my iPhone 5s, with Public mobile sim...been member /client since August, 2014. I've been having trouble accessing account for last year or so, and again now, so changed my dot mac e...
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