Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan has 100 mins talks, but i can't make calls since yesterday. My usage history doesnt show the talk usage but show only data and text usage.
So today I upgraded from a LG Nexus 4 to a Motorola Nexus 6. I used the same SIM card and never needed to modify it at all. The new phone shows Public Mobile up on top of the screen. The data works, the wi-fi works, I can make calls, but I cannot rec...
My friend is arriving at YVR and she would like to buy a SIM card there. Is there a store that sells Public Mobile SIM at the YVR?
Hi,I got a text message from PM said that you will need a special code for referral starting from next week. So if my friend needs to do it(buy the sim card and join PM asap since she doesn't have a phone number now) this week can we still use the p...
When I go the this url and input my phone number (yes, it is valid), I get this error message: URL: https://selfserve.publicmobile.ca/self-registration/Error: "The phone number entered is invalid or you may have created your profile already. If you'v...
I cannot change my add-on, I would like to add an us data add-on and there is no option to add.This is frustating.
I bought a phone for my wife and set her up on the Public Mobile network almost 5 or 6 months ago. The phone worked fine on the network and she's had no problems until today. Her phone says "Sim card locked" and she cannot use the phone to call or te...
HiI've been with PM for a while and although my plan includes data I have never been able to get it working on my phone.I've looked at all the posts, tried to manually input the APN settings, but the one thing I'm stumped on, is:when I go to Settings...
I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan. Please help me with cancelling my order.
I have a $10 50 minute plan. a) how do I know if the minutes are up... I can see history but there is no download so I can add up the lines. b) I read that you can early-renew the plan to get a fresh 50 mins... I just put anohter $10 on the account. ...
Hi,I just added 10 day Talk & text for $15 on my plan today (no data)Do I need to activate anything on my phone itself/ or change any settings?or do I just use it as normal? Thank youSorry to duplicate a pos but most other posts were asking about dat...
Hi, I signed up yesterday and didn't realize there was a promo for RBC card holders to get $10 off your bill + some extra data so I didn't put in the promo code. Is there any way I can add it now?
Hi there, we set up our account two days ago, however, the Bell SIM is still active and I'm not getting my texts on my public mobile account, they are going to the Bell account. Is the Bell account automatically deactivated by Public or what is the p...
Hi all, I have been trying to activate my SIM card since last night and it doest work. At first i got a generic error a couple times, then my credit card got charged and now it says invalid SIM. no service on phone says SIM not supported. please help...
Help needed! I cannot access my mobile date. I have a Sky Devices Pro Selfie and it is not on the list of phones. It is not 4G compatible and I can't seem to be able to switch it to 3G. I am also unable to add or change APN settings.
good morningHow can I change the message when I can not answer a call to leave a voice message from the callerThank you.
successfully activated sim and transfered phone number from telus... waited 3 hrs and phone still has no service??
I am trying to sign up for a self serve account. i enter the phone number and it is supposed to send a 6 digit text to the phone. it doesn't come. does anyone know why this is happening?
Background: I live in Toronto. the location is close HWY 404/Steels. Yesterday switch from freedom mobile. my phone is LG G5. I test the network, the speed is ok. day time is 3M up/1.5M down; night time is 40M down/3M up.I receive some calls. two ca...
I recently topped up my phone. And put my minutes into my phone yet it says i have not
I had my cell phone stolen. I now have a loaner phone as a temporary solution. Trouble is I bought a new sim card, but can't seem to use it with this phone. I believe the phone is locked to a carrier but no clue which. Can someone help me out?
I purchased an Easyfone Prime-A1 flipphone for my parent, and a PublicMobile SIM thinking it would work. We've activated the SIM, but it is not recognised when we load it in the phone. I now see Easyfone isn't even mentioned as a brand for phones tha...
Have not been getting a network signal.Says searching on where signal bars are, but the SIM card works fine on my iPhone5.Frustrated and looking for suggestions.Thank you in advance for checking in.
Does Xiaomi A2 lite work with public mobile?
Why is it that people who activate instore (Walmart/PM Kiosk) get a free SIM but those who activate online have to pay 10$?Mini rant:It seems like it should be the other way around... stores have a larger overhead besides they have to pay employee to...
I have the 8gb plan +500mb but I'm capped at 8gig, how come? And I have autopay enabled. It's been enabled for months I just never reached my max data before. Have I always been capped at 8gig and just didn't know it?
I can't find a chart anywhere that says how much long distance calls cost
I'm try to register new SIM and add Voucher PIN at the end of registration, every time I press "activate" button, I get error message: Please try again. Make sure the top-up vouchers you are entering are valid and that the total value covers the tota...
Looking to activate a new line, does anyone know which stores offer free SIM cards and activations? Sadly there aren't any Public Mobile kiosks nearby. Are there currently any in-store promotions being offered?
