[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How do I get reconnected if I’ve been away for several months.
How do I get re connected after been disconnected for several months.
Resolved! Account was suspended, autopay feature failed
This is my first time seeing my account suspended, I have always used the autopaying feature to make it work but suddenly today. It didn't pay at all and I lost data for the entire day which was critically important. I entered a new credit card and ...
Resolved! My account
Your system is very frustrating as I am trying to ask a private and specific question and your system is forcing me to share my private, confidential and personal information which seems at odd with the Quebec privacy act. Anyway here is what I need ...
Resolved! autopay reward
Didn't receive autopay reward in September I'm on autopay for my monthly bill, but for some reason, my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward...
Resolved! Oracle
What does Oracle mean?
Resolved! Multiple lines
Can I have more than one line on my account?
Resolved! payment
I hope that is someone in the PM who can check my last payment. Rewords, the bonuses and payment M/C $124.30 on 24 October 2019. I count on full explanation and corrections.
Resolved! Porting number from Fongo takes forever
Hello, I'm new to Public Mobile. When I activated the service, I've also requested to transfer my Fongo# to PM on Oct 26, but since then, I haven't recieved the porting completion notification, and my number is still displayed as "No Caller ID", so I...
Over-billed?
I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?
Resolved! SIM / Phone Number Compromised - Help !
Hi, Need help on a SIM card / Phone issue. Got a call from my bank saying they locked my account because it has been compromised. Appearently someone tried to get a new SIM with my exisitng phone number and logged into my online banking. Any way for ...
Resolved! Understanding Payment History
Hey Everyone; So maybe a silly question, but coming from a Post-Paid service, I'm just trying to clarify the payment history feature under My Account - no issues on payments or anything incorrect, I just want to understand it better. So my question ...
Resolved! $15 plan
May be this is kinda silly question. The $15 plan says it includes unlimited international text messaging. How about local or national text messaging, are they included? Thanks.
Resolved! Cannot setup iphone 7 on Public Mobile
My info banner at the top of my iphone confirms that I am on the Public Mobile network but I cannot enter the setup values as I cannot find all of the required fields which need values.The instructions say to enter:APN:SP.MB.COMMMSC: http://aliasredi...
Resolved! Charged BC tax in alberta
I am charged 12% tax instead of 5% when activating my SIM. Please help me with this.
Resolved! Data on plan not showing correctly
I would like clarification on my data, when I signed up i got the 1.5gb plus 2gb for 6 month but it is not showing that on my plan overview, it says I used 1.2gb out of 2gb where is the other 1.5gb? Shouldn't my total data for the month be 3.5gb?
Resolved! Going to the U.S.
I'm going to the U.S. for 6 months. Is there a reasonably priced plan available in the U.S. from Public Mobile or is there an equivalent priced company in the U.S. that i can just get another sim card from and use my current Galaxy 9 Phone?
not able to receive a call after transferrin my cell# from petrocanada mobility..please help me. i
ot able to receive a call after transferrin my cell# from petrocanada mobility..please help me.
Auto pay
Hi
Resolved! Switched to Verizon unlocked, having issues
Greetings: When I smashed my Galaxy S5, my wife bought a S6 online, from a Best Buy seller. The phone arrived, and while it's unlocked, and I've put in the APN information. I can not access my voicemail. When I attempt to do so I get what I assum...
Resolved! Opting Out Of Phone Directory (White pages, etc)
Hello, How can we opt out of our name and phone number being listed in the phone directory (White pages)?
Cant access account
Not recognizing my email when I try to reset password
Resolved! When did public mobile start?
Does anyone know when this first started? Did Telus start this up?
can not make payment to reactivate my suspended account.
try to make payment to reactivate my suspended account. but, after clicking submit button in payment, nothing happens. It stays at that make payment page. No response like "You have paid ....". So, I think the payment did not get through. What is wro...
Resolved! $0/month
i Saw something about paying $0/ month after you stay with pm for awhile and refer friends. Is this true? And will it be $0 every month? Or just for one month? Thanks
Pm app
Does public mobile have an app? I think they should get one if they don’t. It would be so nice
Resolved! Auto Pay failed!!!!!!
Dear Team, Unfortunately, my plan failed to renew today as Auto pay has failed. I tried to log in to the system manually and tried to make the payment and got this message - Unable to Process TransactionSorry, your credit card was declined by your c...
Data overage messages
Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks
Phone not working.
I got a public mobile number when I lived in BC and my phone had no issues. I was going to move to Alberta and switched my number to there but then ended up moving to Ontario. Since I've been in Ontario my cell phone says it has no service. It worked...
Resolved! Wi-Fi calling
Does PM support wifi calling?
