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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27050 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38923 Views
  • 185 replies
  • 29 Bravos

US $20 Data/Talk/Text Add-On Did Not Work

I purchased the US data add on using the two step process like I read online. When I got into the states, it didn't work. I managed to find wifi and read some troubleshooting options (restart phone, remove and readd SIM, etc.), but nothing worked. I ...

Resolved! Refund Accidental Duplicate Payment

I accidentally paid for my add-on services (200min and 200MB) twice. Can you please refund me the $18+tax that is still in my account? I would not like to use this toward a future purchase or toward the renewal of my current plan. Thank you.@Moderato...

Sarah25 by Great Neighbour / Super Voisin
  • 1083 Views
  • 1 replies
  • 0 Bravos

Resolved! PM won't process my credit card for payment

This will be my fourth line with PM.  I have tried to activate a new account and have tried to process payment on 4 differnent cards.  Same result each time "sorry we cannot process your payment." I'm a little bit frustrated at this point.  There is ...

deputyphil by Good Citizen / Bon Citoyen
  • 1130 Views
  • 3 replies
  • 0 Bravos

payment as a credit, however not apply

Hello, I have made a payment with my credit card, to a new account i have opened to my father, however paid with my credit card.the payment is noticed to be charged however never apply to the account, it appear it is on credit and not in the account....

maximo by Great Neighbour / Super Voisin
  • 565 Views
  • 2 replies
  • 0 Bravos

cannot process payment

@CS_Agent I am using a visa debit which I have recently had activated. I am getting the message that my card information cannot be verified when I try to make a payment. I have been to the bank to insure the card is working properly and have triple c...

jimmy45 by Great Neighbour / Super Voisin
  • 504 Views
  • 1 replies
  • 0 Bravos

Payment error

Hello,My plan expired last night. This morning I attempted to go to a new plan and make a payment. When the payment is going through I keep getting an error message saying that it can't go through at this time. Btw, the last message before confirming...

Muskokarob by Good Citizen / Bon Citoyen
  • 914 Views
  • 4 replies
  • 0 Bravos

Resolved! koodo deal

looking to take advantage of that koodo deal for PM users, bad thing is my phone got messed up and i lost the text.  A rep at koodo said they needed to see the SMS. Is there anyway to get it resent? Thanks, PM user

rae by Good Citizen / Bon Citoyen
  • 2640 Views
  • 28 replies
  • 0 Bravos

Account double charged 2 months ago

@CS_Agent Hi, I was helped by a community specialist back on July 4th regarding an issue where my account was double charged for the $25 ($81 90 day plan) promotion. I was told the resolution of the refund would take up to 3 business weeks (it's been...

DanP by Good Citizen / Bon Citoyen
  • 879 Views
  • 4 replies
  • 0 Bravos

Resolved! After data usage

Hello,Just quick question.I have 4gb of data of my plan.If I use all of them, is it stopped to use automatically or moved to pay per use?Thank you

canavan by Good Citizen / Bon Citoyen
  • 670 Views
  • 1 replies
  • 0 Bravos

Resolved! Error when changing plan

Hi Mod Team, Looking to change my plan but getting an error.  Let me know what I can do to fix it. Thanks! Joe 

Joseph_lu by Great Neighbour / Super Voisin
  • 687 Views
  • 1 replies
  • 0 Bravos

Experience with US Addon

So to start off, I agree it should be a one step purchase but I did find that the site clearly told me that the money for the addon was added to my account and never told me I had purchased it.  Service was great automatically picked the US network d...

Plan

My plan payment is due tonight. I went in to make a payment and my plan says expired. Is there a mod that can help me find a plan that's the same for the price and get my account back up

Tiffenyg by Good Citizen / Bon Citoyen
  • 956 Views
  • 4 replies
  • 0 Bravos

Resolved! More mobile competition around corner!

Posted Tuesday June 6 2017____________________Telecom InnovationMore mobile competition around cornerThe Minister of Innovation, Science and Economic Development (ISED), at the Canadian Telecom Summit 2017, announced a more pro-consumer, pro-competit...

Michael77 by Deputy Mayor / Adjoint au Maire
  • 1766 Views
  • 6 replies
  • 6 Bravos

Resolved! Signal drop

Hi PM, I'm having issues wit the PM network again. The phone signal keeps dropped. Please repair.

_best by Good Citizen / Bon Citoyen
  • 1417 Views
  • 6 replies
  • 0 Bravos

USA text+talk+data $20 add on Payment Date?

Hello, I'm planning on visiting New York this October 2017.   My question is that if I were to purchase the USA talk+text+data (250 MB) add on for $20, when does it start?  Is there a way to set a date for it to acitvate if I were to purchase it ahea...

123justin by Good Citizen / Bon Citoyen
  • 1572 Views
  • 7 replies
  • 0 Bravos

My voicemail is not working Please help

Callers leave messages in my voicemail, but I am unable to receive them.It seems that my voicemail messages are not saved.I can dial in to voicemail, navigate menus, but there is no messages. 

bacardi by Good Citizen / Bon Citoyen
  • 1117 Views
  • 4 replies
  • 0 Bravos

Temporary stop of service

Hi! I would like to suspend my account until december because I am out of the country. But I dont want to lose my number. Can you tell me how please?

venique by Great Neighbour / Super Voisin
  • 740 Views
  • 2 replies
  • 0 Bravos

Resolved! I think I may have paid twice. Could I ask for a refund?

Hi @CS_Agent My AutoPay was scheduled today, but my profile has indicated that it didn't work and my plan has expired.  My first intuition was pay manually the balance of $111, but it went straight into my Available Funds, instead of reactivating my ...

mm369 by Great Neighbour / Super Voisin
  • 969 Views
  • 1 replies
  • 0 Bravos

Resolved! Need my login password reset

Hi there, I forgot my login password, keep trying to reset it almost a month now. Everytime I will click the link "Forget Password" on logon page the email I am receiving very late and the code provided in the email is expired. Please help/guide me h...

Alqama by Great Neighbour / Super Voisin
  • 2756 Views
  • 10 replies
  • 0 Bravos

PLEASE HELP AGAIN

Reported phone lost /stolen Aug1 and Sept 1 changed sim and number.Acount i9s still suspended . How do i UNsuspend this phone account and just use my phone . Is that too much to ask .God forbid i could talk to someone.Spending hors trying to sort thr...

Dd by Good Citizen / Bon Citoyen
  • 586 Views
  • 1 replies
  • 0 Bravos

Is 4G worth it? (my details to help explain are in post)

I joined last year before they introduced 3G and 4G options for their plans. I get 6GB on a 90 day plan at 4G with province wide talk and global text for $120. So if I change it, I lose the old plan, which means I lose 4G unless I want to pay the now...

Masters2150 by Good Citizen / Bon Citoyen
  • 4756 Views
  • 20 replies
  • 1 Bravos

Resolved! 100% SERVICE

Updated Jan / 20 In French BelowIf you are in a situation where you feel that never losing calling service is critical to you, peruse the following. Until recently I believed  local landline (not cable) service was the optimum. However,  my neighbor ...

Luddite by Oracle
  • 5022 Views
  • 17 replies
  • 15 Bravos

8 dollars disappeared from my account. Need help ASAP

I had $12 in my account. I need to purchase US Roaming addon, but when I tried adding it, it said I had insufficient funds. It costs 8 dollars. Now I checked and I have 4 dollars in my account but the roaming addon was not added. I'm travelling to US...

1 gig US data add on

I just purchased the 1 gig add on. Can I confirm that when I go to certain cruise destinations in alaska, for the next 10 days, I'll be able to use this 1 gig, and any data I use while I'm in Canada will not count towards the 1 gig?

rosal by Great Neighbour / Super Voisin
  • 825 Views
  • 3 replies
  • 0 Bravos

Activation Failed, Please Help

Hi, I tried to activate another sim card and it states that activation failed. i cannot login with the email i setup for that account also. it charged my credit card though. Please help me set it up. @Shazia_K, @Brooke_C, @Saray_O, @Jeremy_M

justin123 by Great Neighbour / Super Voisin
  • 613 Views
  • 3 replies
  • 0 Bravos
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