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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting Number

Hi, I like to port my number into Public Mobile. How should I do that? Thanks!

Not able to create a self serve account

Hello, Thank you for reading.I currently am with Chatr. I wish to port my number to Public mobile. I bought a Public Mobile Sim. Next, I tried to create a Self Serve Account. The self serve website tells me that my number is already registered and I...

Resolved! New here

Hi, I just ported in to give public a shot, is there any tips for a newbie to save the most?

Resolved! found ph take off sospended

Resolved! Still can't find my account or log in

HelloThank you to everyone who posted a response yesterday.As I mentioned before, I registered a sim card with my email address that I always use.When I continued to set up the account there was a blip in my computer.,So I tried to set up again. I h...

Resolved! Reg/sign in help

I have completed the registration form and now I cannot sign in. When I try reset password it says my email is not valid. Anyone know how to fix this?

Resolved! Payment card

OK I bought A $60 top up card when I bought it they charged me $67.49 plus 75 cent activation fee .. So I enter the info into my account and it only give me $60 it didn’t add the tax that I already paid . so when they billed me for my phone wount the...

Does some people manage to send SMS to China?

I failed to send a SMS to China, it starts with 177 number. However, I can manage to send SMS to the US number. I wonder whether international SMS includes china or not.

Renew plans

I have been trying to renew my plans and there doesnt seem to be any way to do that. I have $62 in my account yet I can't renew. I also opted for auto renew, still my account has been suspended. What do i do?

Resolved! $40 plan- Unlimited Canada wide talk

I am interested in coming over to PM from Freedom for the sake of better coverage but I am confused by the "unlimited Canada wide talk" when they also offer add-ons for LD in Canada.I would assume that when they say unlimited Canadian talk, I can be ...

Facebook And Other Sites Not Working For Recieving Verfication Codes

Just signed up for services, but when trying to add my mobile to Facebook, I never recieve the confirmation code to verify the phone number

Resolved! If I'm not signed up for auto-pay, will their be money withdrawn after 30 days?

Hi I'm new,I have the 15$ plan and I didn't setup auto-pay when joining PM. I don't want any form of automatic pay happening, I just want to do it manually every 30 days. I'm confused at the moment because my account mentions $15 due at the end of th...

Data charge near U.S. border

On Friday June 30th I visited a relative on the Canadian side of the Aldergrove B.C. border crossing with the U.S. I was within a couple of hundred yards of the border. I noticed a spike in my data usage for that date, even thhough I did not use an...

Resolved! Need puk code

Resolved! Still no service after paying for expired plan

My credit card expired and my plan ended up expiring as a result. I updated my card info and added funds and setup autopay with the new card, but I still have no service. In my account it still says "Plan Expired" andYour plan expired on Aug 10, 2019...

I set up account, not working can't reset password

I have 3 existing accounts, setting up a forth. Went through the activation process and migration. Now I am unable to log into account, and Sim appears to not work. When I try to reset password it says my email is invalid, yet I can send email to the...

Resolved! credit card charge

My credit card charge was $35.99 for a $35 monthly plan. It also shows on my online account that I have $14 credits and that I owe $21. Why was I charged $35.99? A random amount.

New Account Additional $100 Charge

Hi there. I signed up for the $40/month promo recently and signed up for Auto Pay. My first payment came out July 2nd for $44.80 which is great. But then July 3rd I was charged $100.80 and I don't know why. Also, it does not show on my payment histor...

Resolved! Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

Hey folks, I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my finge...

$6.99 sim cards free shipping

Numerous times when I talked about ebay sellers selling lower priced public mobile sim cards it was requested next time I see the deal to let people know. Well, here you go. 7 left. https://www.ebay.ca/itm/273923678583

Free sims at Richmond Centre kiosk (BC)

I joined PM last week and got a free sim. I went today to open an account for my father and got a free sim again. I asked why I did not have to pay $10 for the sim. The customer rep advised that it was an unadvertised promotion because a new kiosk ...

Calls go straight to voicemail

Everytime someone calls me, it goes straight to voicemail the first time. Second time it goes through, everything else works fine.

Reactivate my Plan without registering on the website

I did not get a chance to get setup on the website and I need to update my credit card info as my card has expired to re-activate my plan. Please let me know how to do this? ThanksWayne.

lost phone

My daughter has lost her phone and we cannot find it. How do we cancel our account. We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone ...

registered, no service

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Pub...

auto dialers

is there any way to block auto callers from calling me. our telus home phone has a thing where the caller has to follow 2 prompts in order for a call to get through to the phone. is there something like that available with public?

Resolved! Site Technical Issues?

I'm trying to login to my account to sign up for a plan again, but it's not letting me sign in. I'm trying to reset my password but it's stuck at a constant loading and can't get passed the email verification step.

Resolved! Are there system problems today?

It seems to be taking a very long time to log in to my account. I let it run for more than 5 minutes and it did not log in. Are there system problems today (Thurs. July 11) ? Anyone else finding it slow?

Resolved! Porting phone number

I have all of the information to port my phone from Rogers. However when I put in an alternate phone number, which it requires, it puts me back to phone eligibility with the first 6 digits of my number, and the last 4 with the alternate number's. I...

Resolved! Problem accessing account

today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.tried to go back into my account, said problem with log in.I want to stop Auto pay.but need to access account to...

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