cancel
Showing results for 
Search instead for 
Did you mean: 

Sim cards are not working :(

pogkev
Good Citizen / Bon Citoyen

I work for a retailer and some of the sim cards we have ordered aren't working.

Ex)

-Some sim cards are not readable (Tested on multiple unlocked phones)

-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card"

 

Is there a way to refund these cards or return for a replacement?

5 REPLIES 5

Triguy
Mayor / Maire

I'm not sure if a moderator can help a retailer but you could try submitting a ticket by clicking on the question mark on the bottorm right.

z10user4
Mayor / Maire

@pogkev wrote:

I work for a retailer and some of the sim cards we have ordered aren't working.

Ex)

-Some sim cards are not readable (Tested on multiple unlocked phones)

-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card"

 

Is there a way to refund these cards or return for a replacement?


That would be an inquiry for your boss or purchaser. Is it a listed retailer? Or is your retailer just buying SIM's and doing online activations for folks? If listed then I should think they'd have the proper channels to ask this.

pogkev
Good Citizen / Bon Citoyen

Yes it is a listed retailer. Which forum should I post this question?

PAULRANG18
Deputy Mayor / Adjoint au Maire

The retailer is solely responsible for this issue and they have to rectify it. Some members may know of this issue. Hope they weren't affected.


@pogkev wrote:

Yes it is a listed retailer. Which forum should I post this question?


This is the Community for subscriber support. You're not a subscribing customer. I should think there would be channels for you as a retailer to go through to do something about possibly bad SIM's.