Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't get into my self several acounnt I donyd have acssac to my Gmail and forgot password and I need to add a new payment
How do I get the puk code from public mobile?
My plan says This plan includes: -- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text but when I try to make call to another province it won't go through says my plan doesn't include talk and I must buy an ad on. How toI e...
This makes it even more frustrating for anyone transferring 'service' to PM and allows moderators to either ignore issues (apparently our moderator is Amine_E and beyond confirming our account, we have hear absolutely nothing !!!). It has been 6 days...
I just topped up my account so that i can renew my plan, but it took me to an error page. Then when i logged back in Public mobile is saying that i have no credit left when i had 10$ to start with and after checking my bank account ive still been cha...
@Moderator_TeamHello,While porting my number from lucky i provided a wrong password from my previous service provider.Now my public mobile sim is not working.Can you please help me with this issue?
Hi,I recently got a Public Mobile SIM card, and when purchasing a plan & activating the card I requested that my old phone number be transfered over. In the days since, the new SIM card seems to be working through my old number (the transfer was succ...
Hello, How long does it usually take the moderators to respond about PUK code I have sent two messages so far over two days and have gotten no responce
Why do my renewal date keep changing one day early each month. When I start with public my date was the 22th now it will be the 17th of feb
my payment is up to date but i don't have service what can i do guy's any helpe..
I received an email with the subject line above. I was sent a string of email responses from the community in regards to my suggestions for improvements for customer care from PM/ Telus. I was asked to identify whether or not each and every response ...
I would pay for a ringback service and a missed call to text message service. $1 per 30 days for each add-on may I suggest. If I had to choose between them the missed call notification takes priority, you never know when you missed a call for that mo...
I know other prepaid will allow carrier billing with say google as long as u have a balnce doesn't seem to work with pm
Hello, Today I got a new phone and when I got it it had Lolipop on it and when I put my sim card in the phone it recognized it as Public Mobile but I got tired of Lolipop so I modded it with LineageOS and got Oreo now, but the system recognizes the s...
Please read the post before responding - I am aware that "Self Serve" regularly shows "Plan Expired" during renewal but this time seems different - Thanks!-----------------------I have been with public mobile for a long time (more than 4 years) and o...
Hi I just switched to public mobile and cannot use data or make calls (shows no service). I have purchased a plan and activated my sim card. What am i missing?
Hi, just wondering if there's some delay on PM end getting SIM cards out.It appears that my order hasn't even begun the shipping process 5 days later... It is still in order processing. I lost my SIM while travelling and can't use my actively billin...
Hello Admins I really need a help, Before I only got the 10$ plan but recently switich to 30$ Plan to have the unlimited canadawide call and text as well as the Unlimited international texting but as I try to message my friends in the Philippines it ...
When I click "Payment" to register a Visadebit, there is not place to even registr, can anyone help?
This has been an on-going issue since day one every time my plan needs to re-new it does not do auto-pay an when i add a differnt card to the account says unable to make payment!!!!!!! i would like to have my phone activated please! i have more than...
I’m new. I just noticed on my Usage section that two calls have originated from my number with a destination number 778-580-4001. I’ve never called that number. When I reversed looked it up, it was reported as a very possible scammer number. How can ...
Hello, I have a webserver and I'd like to receive some notifications from it under certain conditions. Whenever my server attempts to send me an email it is rejected saying:smtp; 554 imta02-abbrlw Telus E2SMS ESMTP server not available - POL101 -...
How do I contact public Mobile? Same issue as post.
After top up my account Plan is active on account but not able to make or receive calls and data not working.phone restarted did not work. need help fixing issue.
Pls help. credit card expired, I updated the info. 45 min later still no service.
I purchased the $20 250mb data plan 2 days ago and it has not been working. I need help with figuring out what is going on. All my settings are set for data to work
Hello there, Tomorrow I am landing in Toronto, I’ll be new in the country and I would like to have a sim card activated for then, however I am getting errors with 3 different cards. The error which shows is: Sorry, we are unable to verify your card a...
Hi My sim stoppped working 2 days before my auto pay. I never set up my self serve. Now I'm tyring to set up self serve to rule out that my SIM didnt stop working because payment didnt go through(today is my cycle date) abd I cant set up the account ...
Is it possible to keep our phone number if we pay for it some how... Even if you had mistakenly forgot to pay for an upcoming bill?
That's a subject on the french side since last monday..no solution yet...just for you the english side!!Trouble with incoming calls. Hello, Since the beginning of my subscription I have difficulties with incoming calls. My most frequent contacts drop...
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