Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone Compatibility

Can anyone tell me if an LG K9 phone will work with Public Mobile? I don't see it listed as a phone that would be compatible, but I read that any phone that works with Telus will work with Public. (I'm currently on Telus Prepaid). If anyone can tell ...

Poor experience at London Drugs

Hi there, I am not sure where I should post this, but I wanted to share the experience that we had this past weekend. I am already a Public Mobile customer, and am really liking it. My husband wanted to change his plan over as well. We went to Tillic...

Resolved! PUK Code

Hi, just got my new SIM card, but can't activate it in my phone, asking PUK Code.Where can I get it?Thanks

Resolved! Account Plan information

Hello all,Is it just me (and my spouse) or is anyone else having trouble accessing their account information?I have tried a few times on both of our accounts and it keeps asking me to sign out and back in again, but I keep getting an "Oops...somethin...

Resolved! finding balance without logging into portal

Can I find my remaining balance by using only my phone?

Resolved! Activating phone plan

I recently got a new phone plan with public mobile and I have activated my sim card yet when I turn my phone on, it says my network is locked and asks for my PUK to unlock it. I do not know what my PUK is and am wondering where to go from there?

Resolved! Phone Number Ported - Calling Won't Work

Hello!As the title suggests, I ported my pay-as-you-go number over from Virgin a couple days back. For some reason, everything but calling (texting and data) work just fine. Dial tone won't even work. Tried calling my phone from another phone. Says I...

Resolved! Old account OR a new account

I have a nonactive account older than two years. My profile is there, but no phone associated with the account. If I need to activate a new line or port in a number, what would be the right way? Should I open a new account with a new email, or I coul...

Resolved! Picture messaging

Your $15 per month plan with unlimited picture text is not true. Two pictures used up 10mb.

Resolved! Xiaomi Phone - data not working

Hi everyone, We have a Xiaomi phone, and we bought the $25 data plan (500 mb + 500mb) but the phone is not receiving data . I was wondering what's going on. Can somebody help?

Resolved! Going to Florida 72 year old senior all muddled up - please help.

When I was with Rogers, I used to have two cell phones one for Florida (am snowbird) and one for Toronto. Now I have a smartphone and will be using the same phone by changing SIM cards. (I will pay for Public all year as wish to retain number, that...

Submitted Ticket

I have waited over 50+ hours with no response. Is this usual? Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?

Phone fixs

I'm currently having difficulty stopping up my account every time I'm trying to type it up is telling me that sin new number I'm not sure why my phone is acting like that Edited by computergeek541: personal information removed.

Text Message to 7723

I have a Samsung S8 and my phone appears to send random text messages to 7723. I see other have the same issue but do see any resolve. I see references to visual voicemail but I don't have a option to enable or disable it. (at least that I can find)...

How long does it take for a moderator to respond?

Hello, I am having an issue where I have just activated a new public mobile sim with a new number and when I try to make and out going call or text I can not and it says that voice is not part of my plan but I do have voice and text. It even says I ...

Resolved! Just transferred my number from fongo

My number just been transferred from fongo however only been able to make outgoing calls but incoming calls go to phongo app. This means I have to pay money to fongo or as long as the number is transferred this means no however I had been with fongo ...

Resolved! How to update a ticket?

I opened a ticket on Sept-9-2019 regaurd a problem with porting my number. i received a SMS message stating my number was ported but the phone was not working with that number. about 15minutes later the number was working but I have an open ticket 99...

No service- Attempted Port-in from Telus on Friday

Hello, I activated my acount on Friday and attempted to Port-in my number from Telus. It is now Monday afternoon and I still don't have service. I am worried that the port failed and I will loose my number. I sent a message to the moderator and ha...

Resolved! Remember the Fear Factor when Recruiting and Helping Older Customers

Not being as comfortable with using technology as younger consumers but still wanting to benefit and have access to a smartphone service, older consumers like myself often are scared of changing providers because of the things we don't know. It invol...

Resolved! Activation - only outgoing calls working

I activated my account yesterday and ported my number but cannot send/receive text and cant receive calls. And after a couple of hours I received a text from public mobile "We're experiencing difficulties processing your request to move to Public Mo...

Resolved! Removing carrier name from notification bar on Android

Hi. I would like to remove "Public Mobile" from the notification bar as it's blocking the notification icons from showing (I increased my font and icon size so I don't have to reach for my reading glasses all the time). I've deselected the option in ...

Resolved! How many voicemails can people leave in my voicebox

How many voice message can callers leave in my voice mail box?

Resolved! How to activate wiffii calling?

How to activate wiifii calling?

My Reward is Switching Providers before hurricane Dorian

I would not have had access to data with the $25 plan I had with my previous provider. Having data was so beneficial when our power and internet was down for several days after Dorian visited us in Nova Scotia. Although cell service was disrupted for...

Resolved! My plan have 6 GB after I finish them? Will I be able to use internet

My plan have 6 GB after I finish them? Will I be able to use internet Is it unlimited for reduce speed??

Resolved! If I add another line to public mobile do I get discount?

If I add second line will I get discount ?

Resolved! Adding Funds to Account to pay for a US addon?

Going to Vegas soon and want to buy the $20 US addon. On the addon page it says to put funds in your account before you buy the addon. I made a payment of $25 and it does not show up in my account. Am I missing something. Any help would be greatl...

Resolved! Hey

I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistan...

I've been locked out of my account

Hello, I can't seem to remember my password and when I typed the answer to my security question it's not working. I don't know how to solve it and I need to put credit on my account.

No Data for months

Hi, I hooked my sister up with Public Mobile at least four months ago and she has no data! If I look at her usage she "has" data but has never used any. She only gets text messages while out and can get imessages when on wifi. Any suggestions!? She h...

Community

Forum Posts