[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Rewards...can they exceed your plan amount?
Just an example$2 for auto pay$3 for loyalty years$13 referrals=================$18 in total credits. $15 plan cost=================$3 left in credits Will that unused $3 per month continue to accrue for future purchases of add-ons?
Resolved! $20 US DATA AND TALK NOT WORKING
I'm in the states. My phone switched over to t-mobile and I've shut the phone off and on and my texts and data are NOT working! This is frustrating to say the least. Yes it shows the add on under my plan
Resolved! security question
I don't remember my security question to reset my password
Resolved! Suspending Account and Rewards/ Credits
Is there a way to suspend an account when there is a availabe funds in the account? Can you stop the withdrawal of funds when there is available funds? An example is the promo that gave a plan credit after paying for the first month, so $60 plan pai...
Resolved! Wrong Plan
Hi, I just got a new connection with Public for $25.00 plan but its showing as $15.00 plan in my account whereas I was charged for $25.00 through autopay? Can you please help me settle this issue?Thanks
Resolved! Signal
I always have lots of bars of signal on my iPhone SE since joining PM over a week ago.Today, suddenly, I've dropped down to 1 bar. Is anyone else experiencing this?
Resolved! Two Welcome Emails
I joined public mobile on October 23rd. Upon activation of my SIM card, I recieved a welcome email. Randomly just a few moments ago, a week after signing up, I recieved another welcome email which I find bizarre. It says my next bill date is November...
Resolved! Cancelling plan
Hi there,I am trying to cancel a business phone, but having trouble. Can log into this Community forum, but can't seem to cancel my account (are there two seperate logins?). Any tips? Is there any way to contact Public Mobile to cancel the account?Sa...
Resolved! Forgot password
I forgot my password. Went through the steps to reset my password. But no email have arrived.
Resolved! My phone has a split personality now. I can text friend, but friends can't text me back.
BUT I have to say, it's inconsistent. Some friends can text me back and some can't. So, I just activated my old phone, using a new sim card. My number was hand picked from the list, as per usual. BUT, when I texted my closest friend, she texted my ne...
Resolved! Trying to join
Tried to activate my sim but page reloaded and now says invalid sim. I've waited and hour and I'm on a different device to try again and still says invalid sim. Not sure what to do now.
data reset
I ran out of data about 3 days ago and was waiting until my billing cycle resets (today the 1st) but i have since paid my bill and it says active on my account,why is my data still not working and am i still going to be billled again as i am signed...
Resolved! Does Public Mobile cap Data once your monthly limit is reached?
I am planning to get Public Mobile's $15 with Bonus 250 MB Data⁴ at 3G speed with AutoPay. I don't plan to use data much or at all, but maybe occasionally just order a Uber ride once or twice a month, or maybe accidentally use data. If I go over 250M...
Resolved! Porting phone numbers from Telus
Last night I was setting up my sons number for Public Mobile. I put mynumber in as an Alternative number. Somehow mine ended up porting to Public Mobile. I then ported his to the account and now mine is who knows where! Of course Telus wasnt open...
Resolved! Paying due date changes
is enyone experiencing that PM changes paying due date? I signed uo for a 35$ plan on the 3rd of a month. Now after 5 months with PM all of a sudden my cylce starts onthe first! Weird....
Took sim out
Hello. my wife and I are in Turkey for another month. We bought SIM cards to put into our devices, and for some reason our devices were locked (shouldn't have been). Anyways.., we put back in our public mobile sims, and now we cannot activate our dev...
Resolved! Travelling
I am planning to travel to the Dominican in January, can I still use my phone there? I know text won't work but will I be able to use wifi for email etc?
plan won't renew
Good morning,My plan was supposed to be renewed automatically as of midnight on the night of Oct 31st / Nov 1.It didn't work.I'm trying to pay for it now but because I'm not changing plan it's not working.Can anyone pay / renew my plan asap ? My acco...
Due payment
Hello, I payed on October 25th, and today it’s already asking me to make a payment.why is that?i know my data is finished, but I have unlimited calls, so that aspect shouldn’t be stopped.a quick reply would help. Thank you!
Resolved! What happened after I used up all my data but I don't have any add on?
My plan is $25 with 500+500mb data.If I used all my data before new month. Will it just no more data for the rest of month or it will continue can use data but charge me by megabytes? I don't want to has surprise bill on my phone bill.Thanks.
Resolved! Moderators
I've noticed that moderators have been openly contributing to discussions in the Forum lately. Are moderators monitoring the Forum now ? Do we still need to get Simple Simon involved if moderators are lurking ?
Automated or Human
Is someone responding to the posts made in the community or is it automated?
Badges
Could you please explain the purpose of the badges?
Resolved! Free
I am new to PM.I signed up for the $40 plan for 4.5 GB. I noticed in my account that the $40 has been credited back as I got 30 days for free. Does anyone know if that promotion is ongoing or has it expired?
Resolved! Customer Support
What's the best way to contact Public Mobile?
Resolved! Plan Changes
If I ever decide to change my plan, do I need to do it on a certain date or can I do it mid cycle?
Change Plan
After changing plan I have received error message:Sorry! We weren't able to process your request. Please try again later.What is the problem? After changing plan will I lose bonuses?
Resolved! Call forwarding
Is there a cost to use the call forwarding feature? And if so what is the cost? Thank you in advance.
Resolved! Activer votre nouvelle carte Public Mobile et transférer votre numéro actuel …. sans frustration.
Après plusieurs tentatives, voici ce qui a fontionné pour moi.A) Commencez avec un fureteur propreVidez la cache ou utilisez le mode de navigation privé de Chrome. B) Complétez les informations pour ouvrir votre compte Public Mobile (https://activer....
