My account is suspended =<

[Toronto1931]

Hi, i have switched my plan from 3 months $111 to 1 month $47. it is suppose to switch over today (july 29)and i made payment few days in advace (july 17) and the fund is sitting at the account. now the account is suspended. can not make call and no data.

This is what my payment tab looks like

Your service is currently suspended due to insufficient funds.

Available Funds: $47.00

Estimated amount due: $64.00

The amount due is based on your current Rate Plan

does that mean it is $64 and not $47?

Thanks so much

[Jorno · Accepted solution]

It looks as though the system failed to switch to the one month plan and is attempting to renew the three month plan: $47 + $64 = $111.  In case you don't know, click here for information on how to contact moderators.

Good luck!  I hope your service is reactivated soon.

[mimmo]

If you have no service you need to send a private message to moderator_team