Double charged

[Aimeem]

My credit card was double charged when I signed up 

[cellphoneuser1]

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@Aimeem wrote:

My credit card was double charged when I signed up 

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Some banks list temp and posted charges. They can appear in both places for a few days. It might be only one. If they did charge twice, you'll need to follow the earlier advice about contacting moderators.

[PAULRANG18]

The extra funds won't be lost and can be used for your next payment. They will show in available funds. A moderator could give you a refund for the extra charge if you wish to do that.

[hairbag1]

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@Aimeem wrote:

My credit card was double charged when I signed up 

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Log into My Account...do you see your second payment as Available Funds ? If so, those $$ will just be applied during your next renewal and your credit card won't get touched that time.

[ShawnC13]

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@Aimeem wrote:

My credit card was double charged when I signed up 

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Did you double click while signing up?  You should be able to get the mods to give you a credit for your next renewal.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators