Upgrading plan (for my husband's cell)

[gracekv]

Hi there,

I used to be Public customer.  I might come back.  My question is I manage all the cell phone needs for my husband.  He is on Public.  We forgot his password and not sure if he has a Username.  We asked public to send us password but he never received the link so we cannot upgrade his plan.  Help!!

[hairbag1]

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@gracekv wrote:

Yes I tried all that.  My husband received emails from PM on promotions and things but just wont get any email to reset the password.  I havent sent a request to Moderator Team though. How do I do that?  Thanks

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Click the ? in lower right side of page to start process of moderator assistance. Type "contact moderator" and follow instruction until you get to Submit Ticket.

[Anonymous]

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@gracekv wrote:

Yes I tried all that.  My husband received emails from PM on promotions and things but just wont get any email to reset the password.  I havent sent a request to Moderator Team though. How do I do that?  Thanks

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Described in the reply from GR.

[gracekv]

Yes I tried all that.  My husband received emails from PM on promotions and things but just wont get any email to reset the password.  I havent sent a request to Moderator Team though. How do I do that?  Thanks

[Anonymous]

 @gracekv 

Did you test to see if an account had been created? Or are you sure one had? Did you check any spam or junk folders in your email?

Did you send a request to the moderator team?

Maybe try the Forgot your password? in another browser or clear cache or use incognito/privacy mode.

[gracekv]

Hi there,

This is very frustrating now.  He wants to upgrade his plan but becuase he is not tech savvy, I do all the comminication for him.  He has not received any email link to reset his password.

This is one of the reasons why I had to leave PM.  I couldnt get the help I want.

I hope someone can help us.

Thanks,

Grace

[ashhiscock]

He may not have an activated self serve account. You can create one for him on the main page of the public website.

I have also found that sometimes there is a delay when sending the password reset and it may take a little while to go through. if this does not work it may be best to speak with the moderator once again

[ChuckYeah]

If he activated instore, he may not have a self-serve account. Go here https://selfserve.publicmobile.ca/self-registration/ and type in his phone number, if it shows this:

he is already set up. If he doesn't, it'll let you set one up.

[GR · Accepted solution]

@gracekv sometimes the password link takes a few hours to be sent out and is expired by the time you get it!  Check your spam folders also. If you don't get it, click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and describe the problem and make sure you get to submit ticket.  The moderators will get back to you usually within a few hours but it could be a bit more!