Data

[fatcakes3]

I just switched to public mobile about a week ago, I am supposed to have 5 Gb of data. My usage history doesn't show 5gb used at all. I keep getting texts saying I've used all my data. Has anyone experienced this before? 

[darlicious]

@fatcakes3 

Here is some more tips on data usage that can help you conserve data usage and/or find where high data usage is coming from.....

1. Turn your data saver on.*
2. Set your data tracker to the correct calendar dates of your 30 day cycle.
3. Set your data warning. ( I set mine to 25% of plan data**.)
4. Set your data limiter. (I set mine to 50%.**)
5. Turn off all background data in your app usage settings.***
6. Set video content to play on wifi only ( or off altogether) in each individual app's settings.
7. Turn off wifi assist for iPhone or the Android equivalent.
8. For low data plans turn off mobile data and turn on when needed or to download MMS.
9. Use free wifi when available.
10. Double check that your phone is connected to wifi. Your phone can sometimes not automatically reconnect to wifi after rebooting, resetting or leaving/entering a wifi area.

*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.

**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.

**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.

**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.

***Background data can use up to 38% of your data that is pure wastage.

Get in the habit of taking screenshots of your overview page and payment history before and after renewal for record keeping and checking that your data and/or limited minute/text counter resets.

[darlicious · Accepted solution]

@fatcakes3 

First of all can you still use your data? How much data do you have left according to your data counter in your self serve account?

You mention you keep getting texts saying you have used all of your data....pm sends out two texts telling you that you have used 75% and 95% of your data. If you still have data its likely you are just getting errant texts from the pm gremlins playing tricks on you! Ignore them and just monitor your data usage via self serve and a correctly date set data tracker in your phone.

[J-L]

@fatcakes3 

Also note, that whenever you are browsing on line or in FB or even checking email that now has pop up ads, if a video pop-up comes on and starts playing it gobbles up data. To prevent these videos from playing when I want to read an article I often turn off my data while I read the article, to prevent the videos from loading and playing.

[AE_Collector]

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@fatcakes3 wrote:

 My usage history doesn't show 5gb used at all.

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How much data does your usage history show that you have used?

AE_Collector

[softech]

@fatcakes3   On Overview tab ->My Data & Add-Ons, you should see a quick summary of how much of the 5Gb you have used, if you don't an entry at all, that means it's already used up

You can also check Paln and Add-Ons tab->Usage History  and check the CallType Web entries.  You can try to briefly sum them up to see if the usage makes sense.  Or you might see high usage on some particular days, in this case, you might want to check your phone and hope there are some system apps that might give you hints to confirm which apps was using those data.

[J-L]

@fatcakes3 Did you have your data turned on? If you did there could be apps on your phone running in the background using up your data. If that is the case you can turn off their permissions in your phone's settings.

I keep my data turned off and only turn it on when I actually want to use it, that way there is no chance for it to get used up when I'm not actually using it.

If you have not actually/ actively used your data you can submit a ticket and ask a moderator to check to see what happened to it or if was ever actually added to your account. There could have been a glitch that prevented it from going on your account possibly. 

To submit a ticket you can click on the chat bubble at bottom right of your screen and follow the prompts or you can send a private message to the moderator team  via the envelope at the top right  of this screen. 

Alternatively these links may help

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Triguy]

Log into your account.  Check under data and add-ons if no amount of data is showing then it means it has been used up.  If you need more data , you could a 1GB data for $15.