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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation issue

Hi.About 4PM Eastern time, I completed the application process (personal details/payment etc), took out the Rogers SIM card and inserted the PM SIM card.I have a iphone 7 plus which is unlocked.I also requested that I keep my old tel #.However, while...

Resolved! Can't incrementally upgrade my plan without full charge

So when I signed up to my custom plan the form screwed up and did not include any talk options -_- and I only noticed now that I can't make and receive calls. I want to add in talk but I can't adjust my custom plan because if I add talk to my 90 day...

No incoming calls or texts. And can not get activation code for whatsapp or Uber

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.

Changed 40$ plan to 15$ And now only incoming works

Hi i changed my plan to the 15$ from 40$ and now only incoming calls and texts work. I just changed it at august 2nd at 2:20pm. Can a forum moderator take a look at my account please? Id like it to get working and if possible may i get a notification...

Resolved! Support Enhancements???

Not sure if I am missing something hereI *swear* a read an announcement about a new / improved self serve ticketing feature to resolve communications issuesBut... WHERE is it??? I don't see anything and even asking Simon point blank (he offers to hel...

Resolved! Creditcard billed twice on activation

My credit card was billed twice on July 24,2019 and I have been messaging the Moderator and its been nine days now but no reply from them. I even included a snapshot of my bill. Please help thank you.

Accidentally purchased unnecessary add on

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on. How do I go about getting a refund on this?

No service.

My service got cut yesterday morning cuz the autopayment didn't get through. I made the payment manually and I got the service back but after a couple of hours my service got cut again. My balance is filled with that money that I transferred, and t...

Mobile hotspot does not work

I have a Sumsung Galaxy J2 prime. I don't understand why the mobile hotspot does not work. I can connect to the mobile hotspot with my Acer laptop but it says that the is "no internet". But internet work on my mobile phone. Why internet does not work...

Moderator not responding to my message. Bill charged twice.

Moderator is not responding to my message. Bill got charged twice.

Transfering koodo number

How do I transfer my koodo number over to public mobile?

Resolved! Plan start and end date vs usage dates ...

Hi everyone, sorry my title doesn't really ask the question I am trying to ask ! ha ha! ...My payment due date is the 2nd of Aug .. today !!Does anyone know when the minutes and data gb's that are part of my data plan expire? Is it at midnight PST of...

Resolved! Will my data charges go over when at limit ?

Hi team !Does anyone know if the data limit once reached will continue to tick over, or does it just stop cold turkey ?! I have the $15 a month which only includes 250mb .. I always use my phone with wifi, so I don't rely on my data, but I would like...

Call display

Is there a way to have my name into CALLER ID instead of the tel no showing? I searched all over here and could not find any assistance to it.

Suspended account

I'm very confused with what is going on with my accountI have a $120 per 90 day plan with $28 in rewards. My plan is currently on auto pay and I am able to use my phone.$135 was charged to my credit car and my account balance shows at $150.I am norma...

Not receiving texts from some friends

Why might I not be receiving texts from some people anymore? Just a day or two ago I was, but now they’re letting me know that their texts aren’t even going through and indicating as “sent” to me.thanks!

Add on not showing up

Add a add on but not showing up. Where can i see if. It active. Have the $ 15 plan 100 talk. Add a Extra $ 5. 500 min talk.

Resolved! can't get started

24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent t...

Account access

Can’t access my account: Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The reques...

*611 not working

Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. T...

PIN number

please let me know where to find my PIN number for checking voice messages, thanks.

Emergency Calls Only still

I put up a bit of tongue in cheek fake angry post about this issue a week ago, but it never really gained any traction. Time for me to take it more serious. For at least two weeks, possibly longer, I've been getting "Emergency Calls Only" in areas wh...

Resolved! Number Port from VoiPStudio

Hi, I signed up a couple days ago and entered my necessary info to port my number from VoiPStudio. This morning I received an email from them that a port request has been filed and I must pay an extra $20 USD (heads up to anyone using that provider) ...

Data renewal

I’m a new Public Mobile client. Around July 20 I run out of data and was waiting for August 1st for the plan to renew the available data. Today I still can’t access my data. Can anyone shed some light on this? Thank you in advance.

iPhone 6S suddenly deactivated. Checked IMEI, says it's blacklisted. I bought this phone new.

Out of nowhere, my phone lost service and I got a notification that my phone wasn't activated. I tried resetting/formatting/etc. Then I checked the IMEI and it said the phone has been blacklisted. I bought this phone brand new 4 years ago and have ne...

Resolved! Activate SIM - Create Account failed - I cannot login new account

How can I check the status of my sim activation / account creation ? Thanks for advising.

Resolved! calls displayed from United states

Hi All,I am new in the community. I just got a public mobile number and tried to call this number from my another rogers plan phone, but the calls to the public mobile number displayed from United States on my rogers plan phone, although I set up the...

Resolved! Forgot to use referral link

My wife and I both joined Public Mobile today. I forgot to give the referal link to my wife, am I still eligible for referral bonus?

Resolved! How can I get my phone number back or am I outta luck and its gone?

Hi there, Im new here, So I created my account. Ported my old number to my new account. It was all good....... then I set up my daughters account. I selected finish then I went to port her old number to her account. But turns out I was logged onto my...

self server emails

I have 3 accounts, one for me and two for my kids... I no longer have access to the email addresses used to set up the kids' accounts and want to set up new self server accounts based on their phone numbers... how do I go about changing the email for...

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