Locked Out

[KendraL9]

I’m locked out of my account!! I need help! 

I went to put funds on my account as it ran out today but forgot my password and when I went to reset it locked me out! I need this resolved ASAP! Please! 

🙂

[Luddite]

@KendraL9 If you have a voucher, or credit card registered to your account, dial *611 and follow the prompts to make the payment.

If you have already past the expiry date only your current plan will renew automatically; for any changes you pay now and notify the moderators of the plan you wish.

[mimmo]

The mods don't work 24/7 they will get in touch ASAP.  No need to message more than once.

[KendraL9]

Thank you, I have sent two messages but have not got a response yet.  Hoping soon I will hear back!

[mimmo · Accepted solution]

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread