Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've got the 12GB Data plan and happend to check the usage screen here (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/) and I noticed that underneath the "Remaining Data (MB)" heading it's saying "Unlimited". I'm just curio...
A couple days ago I switched from Wind to PM. I ported my number over when I switched. However, the PM SIM card doesn't work on my unlocked iPhone 6. I've tested the card out in my old Nexus 5 and it worked seemlessly. I've tried deleting profiles, ...
Good day, i would need help in porting over my Koodo number to my PM account, i have pm'd one of the mods already but i fear that due to the number of people joinining that it might take awhile before she can answer, if any mod is available to help ...
I was going through the SIM activation process (including porting my current cell number over from Rogers) but when I entered my payment info I got a failure message. I can't log into the self service though I recieved an email stating the self servi...
I just transferred to public mobile a week ago and finally got my number ported yesterday but that I keep loosing phone service in and out! What is happening???
I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed ...
Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...
I had ordered a SIM on Monday, Nov 7th, got the shipping confirmation on Wednesday, Nov 9th, and thought that it would get to Alberta the following week, due to the Remembrance Day holiday... when Monday, Nov 14th rolled around and still nothing, I f...
I have recently switched to the 4gb/month 90-day plan. Will I be able to keep this plan on renewal on a recurring basis as long as I still active?What would happen if for whatever reason my payment couldn't go through on renewal?Thanks
I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile. When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please ...
Help! Had referred a lot of friends, and now only two left! Thanks!! @Shazia_K@Mary_M
@Mary_M, @Shazia_K, @Saray_OMods, I love you. Please help. I've sent my information via Direct Message and Facebook multiple times. My port from Koodo has messed up and I can't receive calls. Thanks so much.
Hello My plan renewal was yesterday and the payement was effectively made. However no changes were made! Can anyone help please! Thanks
Hello,I would like to know if the rewards for referals or any other rewards are affected if I change my PM number (but still keep my account active).are the rewards connected to the mobile number or the account?Is the plan affected in any way when th...
O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and t...
My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required...
Hi @Shazia_K, I know you must be busy, but I sent you a private message this morning with my information to port over from Koodo. Please help me as my billing cycle is soon coming up and I don't know how to do it without your help. Thanks again.
@Shazia_K I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed de...
Hello,I am a new PM client and I have not had the chance to look up all details yet.I would like to get a clarification what are the surcharges if I use mobile services that are outside the plan and add-ons that have.I like the option to build my ow...
Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...
Does anyone know why I am keep recieving pin related SMS. It says that your PIN is XXXX. When I go where all my messages are, I don't see there...please help. Thank you PM community
After two days of trying to get my SIM properly synced, it finally happened last night. Everything was working fine after two days of constant messaging. Now, I cannot send or receive texts. I can't receive incoming calls either. I can only make outg...
It's now been 48 hours since my Fido service was cancelled by PM. My PM sim card provides no service at all. Full rundown:- Tried to activate online a week ago with Fido porting details included (Thu Nov 10). Received a credit card error with instruc...
@Shazia_K, Hello, Shazia, my I get monthly invoice by email for my phone?
Signed up and paid on last Friday. Online port-in couldn't go through. Initial request was sent immediately.Once again, I sent port-in request 2 days ago by email, 3 days ago by PM. All are 'not yet read'.I understand Public Mobile saves cost by cutt...
Last night We have activated a 90 day unlimited usa canada talk plan with 6GB data and unlimited text. My plan cost is $150 plus tax. But I got the following email with a different plan and not able to access my account. Number is not activated yet. ...
I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...
I am writing hopefully to get some answers ... Long story short, I moved from Koodo and using LG G4, when I installed PM's sim ...everything works except data .. I have changed APN manually as well ...did't work Thanks to community help ...they have...
I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time...
Been sending PMs no response. This community support is a bit of a joke so far. There needs to be some kind of a support queue setup so requests are handled in proper order. You advertise a low price but can't handle activations!
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