Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cant send MMS but can receive mms

I have all the APN settings correct and added a second APN that's correct also to get MMS but I still can't send MMS. Any ideas?

Incoming calls are draining my minutes

Hi, I have the $15 plan which is supposed to have unlimited incoming calls, but incoming calls are using up my 100 minutes and last month I couldn't receive any calls for a couple days after it ran out. Can anyone offer me a solution to how I can fix...

Resolved! Don't get messages from the Ukraine

I can text to Ukraine, but my friend cannot reply to me (he has add-on for international calls/texts). Do you know why is that?

Today my Wifes Phone will not connect to the PM network

Not sure what happened but she is unable to call or use data. Phone acts like her Public Mobile account was cancelled or suspended? About 2 weeks ago she switched her Public Mobile account billing to go to her own credit card and off of mine. This wo...

Resolved! I bought a roaming add on yesterday - it says I don't have a roaming Plan when I make a call

I have renew/bought a new us talk and text unlimited add on to my plan yesterday. I have been charged for it as I see in my payment history. But it doesn't appear in my add ons also when I tried to call today (I am currently in the us) it says I don...

Resolved! $15 plan - receiving calls from outside of home area

I have seen some discussion on this plan offering unlimited incoming calls, but have not seen an answer to this question: if I am outside of my home area but still within Canada, am I able to still receive unlimited incoming calls without them count...

Auto Pay stopped working - Cannot make payment

Hi any ideas on how I can fix this? My autopay randomly stopped working. My card is not expired, and worked for payment of my other public mobile account. My account is now suspended, and every time I try to make payment, I get an error that my credi...

iPhone account

Trying to switch to$40 plan you will not accept my dad's credit card .This is a stupid account no information no human I cannot renew and Walmart does not know what to do says $10 account information I had $25 for my daughter and her account informat...

Resolved! Autopay Bonus on Ready Made Plans

Some of the read-made plans have bonus 500MB with autopay. If I sign up with such a plan with autopay enabled to start, and at some later time, when I need to switch credit card (by removing exist credit card on file and then adding new credit card)...

How can i get someone to message me

Porting Number

Hello,I had an error when trying to port my number.I need to speak to a moderator to fix this.

Transfer a number from a VoIP provider

I've been using Vbuzzer as my home VoIP provider for last 10 years or more and recently tried PM with a Montreal number. I liked it and decided to transfer my VoIP Ottawa number from Vbuzzer. I successfully completed the process. My number changed an...

How can I switch plans , while getting my credit back?

Hello all, I see an option to change plans (eyeing the $25/30days option) . But I am on an old plan that was registered for auto pay ($90/90 day), which was renewed yesterday. Is it possible to change plans along with the amount paid to the account? ...

Resolved! Activation error, payment processed, can't login, didn't receive email

Hello, I tried to activate a sim card yesterday that I purchased at Walmart. I picked a phone number (don't remember), no porting. I inputed all the info carefully but when it processed my visa debit card, it was loading for a long time and finally g...

THIS WEEKEND ONLY, GET 1.5GB FOR $35 $30/MONTH! - From July 20-21

I activated on Friday evening (19July). Am I able to switch to the Weekend special? Thank you

data usage

Receive message on phone that 75% of data has been used. But have unlimited text and picture messaging with 250mb a month. But basically use phone only for texting in the gta area. Don't really understand why that would be? Does anyone have an answer...

Data overages

What is the charge for data overages?

Payment voucher

I bought a payment voucher and it won't work I have tried to do it online and through *611 with no luck... I've never had any trouble with it before so I am not sure what to do @purelyscott

sent message to moder people for puk

how long will this take to get

Line activation

Hi, I would like to activate my line. I wish to also retain my current cell number which is currently on Rogers

SIM card is locked, how to get PUK code?

Hello dear, My SIM card is locked now, I cannot call out , now I need PUK code, where can get the code? By the way, my data doesnot work , what's the reason and how to settle? Thanks, Rosa

Resolved! My Add-ons 500 min vanished ?

I had the addon and I can even see it under the overview page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/) Current Add-Ons500 min Canada-Wide Long DistanceBut if I click (https://selfserve.publicmobile.ca/Overview/) then...

Auto payment earlier to renew plan for data

Hello I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue. Thanks...

How to reset password without security questions?

Forgot password and don’t remember the security question answer. Wanna change to a higher plan but cannot log in

resumed suspended service but phone not working

Hello, After a couple of months without service, I resumed my service this afternoon through a credit card payment. My account says the plan is active but my phone will not connnect to cellular. Does anyone have any knowledge about this? Thank...

Contracts

What is the length of a contract?

I ordered a similar card long time ago still not shipped

Hi my order number is 172283 I ordered a similar card on July 8th still not shipped what to do

wrong add on purchase, is there a way to fix it?

Hello, I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.is there away to replace the US 200 minutes add on with the US roaming one, they bo...

Making outgoing calls

I can't make local outgoing calls. When I try I get a message saying I don't have an active long distance add on. And this call is not covered by my plan. What's wrong???

Ported Number Over 12 hours Can't Receive Calls

We've tried rebooting and taking the Sim out and rebooting and it still isn't working. Also tried suspending phone from self serve and reactivating phone, them rebooting the phone, but still nothing. Does anyone know if there is anything else we can...

Community

Forum Posts