Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot password, locked out of account, mod pls message!

Hi mods, I forgot my password and after reseting too many times I am now locked out of my account. Can one of the mods please private message me? Thank you!

Transferring phone number

Hi! My name is Lane Dyck. I would like to be able to transfer my old phone number with PC Mobile over to Public Mobile. Can you help?

Re: forgot password, will not reset

Hi. I forgot my password and I tried to reset but I forgot my security question.How do I reset password? I need to access my account. Please email me to let me know. Thank you

How to change plan?

When I first started using public mobile my plan was $57. My plan ran out today, I went and bought a $48 voucher and went to change my plan to, unlimited Canada wide calling, unlimited international texting, with 1 + 1gb data which totals $47 but it'...

New SIM trying to activate fails at "Select your local calling area:"

hello I am trying to acitivate my new SIM card but when i proceed to 2nd page of activation the drop down to select local calling area doesnt work. tried 3 different browsers on 2 different laptops. Same result. Please help me activate my SIM. Thanks

Hey I can't receive phone calls but I can make a phone call and send & receive messages

On Registration, tried to retain previous phone number from telus acct, did not succeed

Upon registering for Public Mobile account, I endeavoured to transfer my old phone number from my Telus account, encountered difficulties, so selected a new number - the selection choice wording was somewhat ambiguous, wouldn't work, in my case. The...

Resolved! Need clarification

Hi, this is my first time getting a phone number, so I am a bit confused on what this following sentence means: "In-plan data expires at the end of your renewal cycle. It does not roll over to your next 30 or 90-day cycle."Does this mean that my data...

Resolved! Unable to create a self serve my account

Hi there, I've just successfully transferred my number to Public Mobile. I've tried creating a self-serve account but I have been unsuccessful. The error message that comes up in red text is 'The phone number entered is invalid or you may have create...

How to view your data usage for the current billing cycle

Hello, I've looked through this forum and I've seen the same solution posted many times, which is to simply log into self-serve, and look under the overview but I do not see anywhere that shows my current usage. I'm on the 12 Gig 3 month plan. Checki...

The number entered does not belong to a valid Public Mobile Subscriber.

Hi, I try to activate my SIM card but this message happened: The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Eunji Son

My account

I just opened an account today I ported my number and I have the $40 plan I can only make calls when someone calls me goes to vm

10-Day Add On Doesn't Work on 10th Day

I purchased a 10 day US Talk Add On and 10 Day 1 GB US Data Add on on January 29th. On February 7th (the 10th day) neither service worked, there was no more tracking of my data usage on my account page, but on the add ons page it still said both serv...

Resolved! Auto Payment Miissed

Could someone from the @Moderator_Team please contact me as my auto payment was missed but I cannot make the payment or reset the auto payment as it shows no balance to cover. I have verified the credit card has room and is working I just don't want ...

forgot password, will not reset

Just looking to get into my self serve. Cannot reset my passwordcorey burns+++++++r blvd519 +++++++++++@gmail.com also, I recently lost my phone...and I just ordered a new sim card. Can I puyt that in the new phone I got, then log into my account i...

Resolved! Missed an auto pay payment...

Hey, @Moderator_Team, looking for some assistance please! I didn't have enough room in my credit card when my auto pay came out (although my payment went through the same say, of course...) I've been trying to make a payment through self serve, my ...

Unlock Phone

I thought my phone was already unlocked, but I’ve inserted an international SIM card in and it won’t work. Can you please confirm if my phone is unlocked, and if not, unlock it as soon as possible? I’m going travelling today. The phone model is an...

Re: Network locked SIM card inserted

Resolved! how do I stop calls to unknown number to me that is originating from my phone?!

@Moderator_Team My usage says that I am making calls to 9025804001 but there is no way that I am making these calls? Is this a scam or just lax security with Public Mobile?

Cannot Make Payment

Hi there, I'm trying to make my monthly payment but am unable to do so (my montly service expires tomorrow). Each time I attempt to make a payment, I receive a message saying that I have enough balance. However, my current balance is $0.00. Any advic...

Can't receive texts or phone calls from someone outside of Public Mobile network

I switched to PM 24 hours ago and am unable to receive texts or phone calls from people not with PM. I unlocked my Samsung Galaxy S6, signed up with PM, and ported my number from Rogers all within an hour last night. I have done the APN setup, restar...

Unable to recieve calls

Just tranfered over to public mobile all is working accept recieving phone calls. Calling out and texting work fine. Can anyone help with this issue?

Altering Plan Contents

Hi Everyone, I signed up with Public Mobile a couple of days ago and when building my plan forgot to enable texting. I went to my self serve site to add it and to my surprise it actually dropped the price thanks to feature bundling. Unfortunately, it...

Re: Transferring your number to Public Mobile

Yes, i am currently with Koodo and would like to switch back to Public Mobile.It seems a bit complicated based on what I saw on the site and just wanted to get some guidance in terms of the steps & how I would make my monthly payments

Password reset

Hi, I need a moderators help. I am locked out of my account after getting my security question wrong. I just need a moderator or someone to send me an email so I can reset my password. I need to change my credit card information for my autopay. Ne...

Higher data plans?

Would public mobile ever offer more than 5GB of data? I would gladly pay $10-15 more for 8-10 GB of data if it were offered. Recently switched from freedom due to an outage on their end but I’m finding the constant checking on my data usage a little ...

Phone number porting error

Im client for about a year but i think my phone number porting is not totaly OK I was with magic jack before and i have ported sucessfully my number to your servicebut when i try software that validate phone number it said that my number is a VoIP n...

Resolved! Add on for Europe?

I am planning to do a trip to Europe this summer and I wanted to know if there is add ons for oversea.

APN Tether Omitted info, Adding that and making it MORE Pronounced

You know how PPL have had issues with how to connect, and such, I find that the TETHER info omitted, and that's a shame HERE is the Tethering INFO: APN Tethering Settings: Name: Tethered Mobile Internet APN: isp.mb.com Proxy: Not set Port: Not set Us...

Resolved! LTE data is not working (Sony Xperia XA1 Plus)

Good evening Community, You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...