Community

Koal · 12-10-2020

"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...

Koal · 03-20-2018

Good afternoon everyone, I appreciate if someone can help me here. I had signed up for a 90 day plan, with automatic payment as a new customer on December 19th,2017. Today I was automatically charged for my second 90 day cycle, however I wanted to ch...

Koal · 02-07-2018

Good evening Community, You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...

Koal · 05-12-2022

OP, if you are able to login to this community you can create a ticket for your situation. They ask for your community username and password. If you scroll up this page on your web browser, hit the "get help" icon. Provide your phone number on the ti...

Koal · 05-12-2022

The username and password for community participation isnt the same as the account profile. The nonsensical thing that PM does is ask for the community username and password instead of the actual email and password directly link to your phone billing...

Koal · 12-10-2020

Tried the following, still didnt work. I contacted the Mod Team and created a ticket.

Koal · 12-10-2020

"Hi it is your responsibility to update any CC or debit in any account you"Yes, its been done well in advance to my payment date because I wanted to avoid this problem. Thats why I posted lol. I even re-entered my address information.

Koal · 09-04-2020

Hello Deputy Mayor,I followed the standard manual payment procedure as should be. My reward funds currently total at $12. I selected to pay for the TOTAL remaining amount due. It would not allow me too after hitting submit. Claiming I already have en...

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User Activity

Plan didnt renew, but have enough funds - made a payment attempt

Wanted to change my phone plan, today is my payment due date I was already charged.

LTE data is not working (Sony Xperia XA1 Plus)

Re: Need help

Re: Need help

Re: Plan didnt renew, but have enough funds - made a payment attempt

Re: Plan didnt renew, but have enough funds - made a payment attempt

Re: Autopay transaction date