@Derekbb00, that call was from Bell. Often they like to talk to the customer to see if they can convince you to stay. As soon as the discussion is over, the port goes through. If something messed up along the way, definitely private message the moderator team as already instructed.
Can you pls tell me what i need to do to get this port figured out pls
You will need to send a private message to the Moderator_Team with your account info and a detail explanation of what you have done so far to transfer your number. If you already contacted someone before, please mention that as well so they can refer to your previous messages.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
I was called by a rep named Tiffany and called the number she gave me but couldnt get thur
Uhm, they usually do not provide any phone number as support is offered via Community Private Message only. Have you send them a message about what looks to be a porting issue?
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation? Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
Number porting takes a bit of time, usually between 2 hours and 2 days. Ports from some carriers are faster than others. I suggest continuing to use the old service until it stops working. That is a sure sign the port is complete. I suspect that calls to the old number go straight to voice mail because the old service is not being used. When not connected to the network, the default for calls is straight to voice mail.
