Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voucher value "Disappearing"

Purchased 2 SIM cards and 4 $20 vouchers in order to swap out 2 lines last night. Switched my personal line last night. Everything went through without issue. Repeated the process for the second line and when we went to activate, it stated that th...

Plan failed to renew

My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...

Resolved! Service stopped working

My phone service just stopped working all of a sudden. It says I have no plan. Voice calls, voicemail, text nothing works. I login to my account and my autopay just came out and looks like that is when it stopped working but it shows me having no pl...

How to check for minutes/texts used/left?

With a $10 50/50 plan, is there an alternate way to check how many minutes and/or texts have been used or are left, other than logging on to the online profile? I was hoping that calling 611 would do it. I cannot find any other way. If someone knows...

Texting

Hi just wanted to find out why when someone texts my number I don’t get the text

left 0$ in account b/c on holidays but $ withdrawn from credit card

I was set up on auto pay. Every month I made sure my account had enough money to auto pay my monthly charge. I went on holidays and made sure I had 0$ in my account so P.M.could not charge me the monthly fee. The surprise was P.M.took the money dir...

Question on account

i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid...

Resolved! Plan and Add ons

I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated. Thanks for the help.

Unable to use data due to phone issues and would like to downgrade my plan

I purchased a one month plan for $30 with unlimited text and call and 500MB data. The person who set it up for me at Walmart was unable to get the data service working on my phone and since I had already paid for the service, she said the only soluti...

Resolved! Transferring Phone Number to Public Mobile from PC Mobile

If you go to transfer your phone number through your account, and right away when you Check Eligibility you get an error, how often does it work to get your phone number? I have kept my PC Mobile account active, I have PM'd the mods, just waiting on ...

Voicemail Issues

I'm able to logon to my voicemail with no issues, how when attemping to check voice messages, it would say, "sent by xxx-xxx-xxxx", and then it will say, "to replay this message, press 1" without playing the actual message. I would press one, and it...

Resolved! Referral to Temporary Phone Number

What if you refer a friend and they use your temporary phone number? I am waiting to port over my old number but a couple of friends are wanting to sign up, will it still work if my temporary number is connected to my activated account? Or should I t...

got a new phone and im a current public customer

I got a new phone. I want my same number and the new phone will work with public. do i need a new sim card or can i use my old one?

Unlocked Iphone 8 plus - sim wont activate

I bought a brand new unlocked Iphone 8 plus yesterday from the Apple store. When I inserted my new public mobile sim it says the sim card I currently have installed is not supported by the carrier server the phone is on. However, before this message ...

Locked out

I changed my account email address and now can’t login to self serve. Need help.

Resolved! I bought a 25 dollars top up I enter the pin number but I can use my phone

haven't received sim card

Ordered sim card from online store Nov. 26 still haven't received. Help please

Locked out my account help!

It won’t let me log in or change my password, won’t send me an email either. Please help me I need to add on my credit card to pay my bill

Any boxing day promotions?

Hello @CS_Agent, are there any promotional plans for the upcoming boxing day next week in the works? Have there been any promotional plans that Public Mobile has offered in the past Boxing Days? Thanks.

Resolved! App

Is there going to be an app to download in the near future? Something that can connect me to the community and my account? I hope so...

Resolved! Porting of rewards

I'm thinking of upgrading my current PM plan to a higher plan. Will my current reward discounts be carried forward to the new plan or will I have to start from the beginning.

Need a 12 dollar plan with unlimited text

@Alan_K @Jared_K @ @ @Brooke_C @Mary_M ....Can we get a plan with unlimited texts? Similar to Koodo's $15 prepaid, but less expensive due to PMs online structure? Your promos seem to be aimed at higher priced plans.

Resolved! Transferring phone number (not account holder)

Hello, I've been signed up with Public Mobile for a few months and I love it. Now my partner, who has not previously had a cell phone, would like to sign up, and he would like to transfer our landline number. The problem is, I am the account holder f...

Adding a new card

@CS_Agent I’ve tried all day to add my new debit Visa card and even tried another MasterCard as well and it keeps telling me that it can not verify the information given. I’m sure I’m filling out the information correctly and have tried clearing my i...

Activated my new SIM 5 hours ago and phone still says "No SIM"

@CS_AgentI really need my phone to work tomorrow. I activated my new Public Mobile SIM 5 hours ago and ported my existing number from Koodo and it still reads "No SIM". I did all the following "fixes" for it which include: 1.) Confirming that my phon...

Verify 10 day us roaming bundle

Are we supposed to get a text indicating we add a 10 US roaming package? I did not receive one. If we go over our 250 MByte limit will we get an text indicating we did?

Resolved! Targeted offer for Freedom Mobile customers

I noticed this plan is gone already. That was short lived! just curious as to why? Freedom is still offering their big gig plans.

calling the US

Hi I am new to public moblie i wanted to find out if you can call from the US on the $50 plan or if its just calling to the US from canada. Thanks

Resolved! sim card

Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?

Comp stopped during activation

I already have 2 lines with PM. Both lines the numbers were ported from Telus and porting went okay. Today I was porting the third line from Telus and on the last step I received this message " Ooops don't panic".......... and computer is freeze. So...

Community

Forum Posts