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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paymen slowly goes up

Why does my payment goes up since the day that I've signed up and I have not add any new service.

Ordered a new SIM card and it has not arrived in 2 weeks

I am paying for the plan but lost the SIM card. I ordered a new one which was said to arrive in 4-7 days and its been over two weeks and still nothing? I've been sending private messages to let them know to no avail.

Resolved! Data plan is not showing when I log in??

I have a data plan but it isn’t showing up when I log in. My data is no longer working for 2 days now. Can this be fixed please?

Data over(?) > Phone number / mobile service disconnected?!!

It says I went over on data (I'm not even sure I did that or how it is possible) and then it disconnected my ability to call and receive calls and texting as well. Why? How? It's been a couple weeks now. Do I get reimbursed? Will it reconnect at next...

Resolved! I would like to cancel my autopay and resume another number as the phone was stolen and I dont have

Resolved! It shows Public Mobile LTE

Hi. I thought Public Mobile offers maximum 3G data transmission and on phone calls yet the top left corner of my cellphone shows Public Mobile LTE when I am not in WiFi range. Why doesn't it show Public Mobile 3G?

Which day does PM start to calulate my data usage？

Hi,Today is Nov 1st, but my mobile data appears disconnected. I am not sure whether I have used up my monthly plan？ I am curious which day PM calculate my data usage,from first day of each month,or from the day that I make payment. Who can answer my ...

Re: Incoming call is not working..going directly to voice message

I’ve got the same problem.

Phones deactivated

Ok so I changed my plan today my plan is active but my phone don't work

Resolved! APN question

Hi!I have an iPhone 7 which I activated on the network today. When I inserted my SIM card, the APN "isp.mb.com" showed up. But SIMon suggested "sp.mb.com" and that's what I see on many websites. Does it change anything? Which one is correct?Thanks

I'm unable to make a payment to my account

Hi, I have had my Visa debit card registered with Public Mobile for months now, I renewed my plan yesterday.I have the 5GB plan for $67/month.(Auto pay is set up but sometimes I have to call 611 and do it manually)So I tried to add some more money to...

Texts stopped going through to US number

Hey there, I have been able to text my friend in the states without issue for a few days but now when I am texting they are not going through. I have been able to recieve msgs but they are not recieving them. We are both still able to send and reciev...

Resolved! add ons

I have purchased add ons for long distance but I can't use it ...Why??

Lost my phone before i could set up the online self serve

Hi so I did not realise/ wasnt told when i signed up for this that I could only manage my account from the online self serve so i didnt set it up right away, I have list my phone and have a new one and a new sim but i cant access the portal due to ne...

No service after renewal

I recently renewed my acct but have no service. I have restarted my phone several times but no service still

it is almost 3 hours, not porting yet

I transfer my phone number from Petro Mobilityit is almost 3 hours, not porting yet. how long should I expect?

Resolved! Long distance talk add-on expiration?

Hello, can you please tell me when I buy long distance calls add on (15$ - 400min) is it a one time purchase or a monthly subscription? Does it have expiration period? Thanks

Help

I paid the 40 and changed my plan but still cant get the phone to work

Found a phone

HiI found someones pink & white Appple Iphone S Holloween night in Millwoods, Edmonton, AB

Problem with Auto Pay

Dear Public Mobile, I have registered the autopay system for a long time and there was no problem until today. First of all, I received a text message and show me that the rewards have been applied to my account which makes me think that the payment ...

Waiting period to activate a ported number

I am attempting to port my land line number to my cell. I am unable to recieve calls. It rings on the caller phone but not on mine. A person at Walmart suggested it can take up to 5 working days for the porting to be finalized. I would appreciate con...

It takes 30 mintues to remove my post

Wow, This is really ridiculous. It takes 30 minutes to take an action on my post which is deleted now, but then it takes more than 48 hours to get the simple replies from the moderators. How screw up is this? Worst of all, I can't even get away from ...

Dropping service

Just signed up and my phone is continuously dropping service and every day it is getting worse. Is this a defective SIM card issue?

My Voucher is not working

I bought a voucher in Montague Superstore on 10/31. Either the PIN# or Voucher# is not working. What should I do?

How do I withdraw a msg sent to the mod team

@CS_AgentTotally messed up!! I have two PM accounts and sent a msg to the mod team using the wrong account. Even worse, it is a porting request!!!!! Any way I can recall that msg?I did log in the right account in "My account" Page, but it seems the C...

Resolved! PM seems better then KOODO

..

Resolved! Chose add-on; not charged

I selected a 30-day talk and text plan, with an add-on of 200mb of data. I was billed for both the first time around (August), but after that, only for the plan itself. My Transaction History shows those charges, but one line reads "Do_Not_Use_200MB ...

Support Request: Unable to create Self Serve account / use number due to SIM not being provisioned

Hello, I signed up for a plan at WOW Mobile. My phone says the SIM is not provisioned so I can not complete the Self Serve setup or use the phone. As such, I'm looking for support from PM to resolve the issue. Regards.

Resolved! Suspended service

Honestly guys you need to fix this problem paid my bill and it's still saying it's not active need help asap

LUCKY MOBILE

Has anyone ever compared Lucky mobile service vs Public mobile? Data /coverage /service?

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