Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just attempted to make a payment to my account in the amount of $27 ($30.51 after taxes) for a simple 30-day province wide talk-only/no text/no data plan. The Public Mobile website gave me a popup that said the payment did not go through, ho...
Now I am not sure if there is a settting in the profile page for this but I did look. If someone finds it you are allowed to say as my wife says it I "man scanned" anyways looking at my history the times looked all crazy for usage but then I noticed...
I have the 90 day plan. It was just renewed Christmas Day and my data is not working . I am paying for this need an answer immediately
Is there any number that I can contact PM support? I have searched all over this site but no contact info available. It is extremely frustrating. Please write me at ***************. Thanks!
I use Iphone, If there is app for it like fido, I can monitor my account more easier. thanks
Hello there.Thinking of switching to PM from Rogers. Looks like a great deal!Ok... Have 4 phones in the family. No home phone as we use cell phones only.Is voicemail included?Is there any change to how the phone can be used?We have Spotify for music ...
Ok, it's been now six weeks since I've moved four family phones over. I had my last Bell Mobility bill in December. With penalties Public Mobile pays for itself in three months. Cool! Most of our phone calls are in-province so the last promo re...
I just wondering if autopay does not go through or I did not pay on time, I will lost my account and my phone number and my fall prom plan?
I have a plan of province-wide unlimited call. If I am outside of my local province( Alberta) and travel to Manitoba, which number to call to check my voice message via a landline phone? And how?Any help will be appreciated.
This is seriously frustrating, since the reason I bought big data pack on my phone is so I can be the hotspot for family members when we are all out. My phone is an unlocked Galaxy S5, when I was with Bell everything works without a hitch, now it's c...
I came to PM from Telus where my Android phone was setup so that unanswered calls would get forwarded to a number on my PBX which hosts my voicemail. I did this by going into the call settings -> voicemail settings -> voicemail number and changed it...
Hi, I have the fall promo plan from PM, and my calls, text messages, and data seem to be working. But when I try to send picture messages, it says "not delivered", even when I have my data on. Does anyone know how to fix this? I have an iPhone 6. Th...
Hi, I ported to Public Mobile last week and everything went great and service has been great so far. I'm in Edmonton. I'm looking to move my parents over as well as they are currently paying way too much with one of the big three. I know Public Mobil...
I switched over to other provider and currently unable to log on to My Account of the website.But I do still have an account here on this Community site with an username. How do I delete this?
I am very disappointed in PB first there was a glitch saying I owed my key then I get someone to help me fix that problem and now I can't call anyone it comes until up with the message saying I cannot connect because I don't have a long distance pack...
My phone number ported from Bell and worked for a day but then I got assigned a new number.How can I get public mobile to ask Bell to try to report my old number again??I've had to keep my Bell account open just for the chance to get my old phone num...
I had 25 in my account and was gonna put more money on my account before I had to renew my account but it took my 25 for some reason and now my account is not active
Heyim from Quebec and if i want to travel to Ontario, can I use the Data in the province of Ontario? The data is covered wide-canada?
Why has my account been suspended? I received an email a few minutes ago asking me why I left Public Mobile. I logged onto the portal and I see a big red box saying "Your account has been suspended" I have Autopay enabled and my next payment is due F...
I lost my phone over the weekend. Is it possible to order a new sim card with the same number after suspending my service? Or do I have to get a new number?
So I've searched the forum, tried to call PM in regards to it, and was unsuccessful in reaching a live person (very annnoying). my sister in law wants to disable voice mail on her moto G4, she has no use for it as she spends most of her time on the p...
Hey, anbody else with a OnePlus3 having issues with the OxygenOS update? When I updated mine my phone no longer registers the SIM as Public Mobile and my data has stopped working.
i have the 3 month plan for 12 gigs where can i see how much data ive used and how much i have a left on a MONTHLY basis? the "usage" window is arcane and useless, where is the aggregated view?
I've been using PM since September, and I really like it, so I've recommended it to family members.My sister transfered her phone from Virgin and had some troubles activating her account but was able to get help within a day or two by email.But then ...
hi, I am doing transfer my account to my friend, and I need to keep my old phone number and give the 4G plan to my friend. After I ported my old phone number from PM to other carrier, i can not access my old account anymore. I still have 2.5 month p...
Hello, I purchased a new unlocked Samsung Galaxy S6 Active model SM-G890A on ebay and I checked on willmyphonework.net and entered my IMEI number on the public mobile website which said that LTE should work on the device. This is a AT&T only phone bu...
Hi,When travelling outside your home province with province wide calling I read that:1. Calls made to whichever province you are in are free2. You wil not receive calls unless you have a long distance add-onMy question is, do calls made to other peop...
Thank you so much Public Mobile for the fantastic plan. I am so happy to leave Rogers after 15+ years and finally get a good mobile plan. I ordered my sim during the 12G promotion and could not be happier. My iPhone is so much faster on LTE with P...
Hey @Mary_M,Can I get help fixing my missing friends referral? It was there but now it's gone. Or if there are any other mods available. Thank you.
Hi, I am a new customer ported from Telus a few days ago. As of today (Jan 1, 2017) my data has stopped working (it was working prior). On my phone I only have the reception icon whereas it used to have the 4G LTE icon. The calling/texting works f...
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