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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

[Day 3] no service, still no response

Hey @CS_Agent why are you ignoring my ticket and answering other newer tickets first?

PUK

@CS_AgentI need urgent help with PUK code

Transfer problem!!

When can my cell phone number be replaced?I three time send my info to Moderator_team . But it has not changed !! What should i do ???

I was charged twice

Need to know how I could get a 2nd charge on my card be refunded

Transferring a prepaid number to Public Mobile?

May I be able to transfer a prepaid Virgin Mobile prepaid phone number to Public Mobile?

Can I call a Canadian number that is in the u.s.?

can I call a Canadian number that is in the U.S.? With the unlimited talk, Canada and U.S., is that applicable to calling a Canadian number in the U.S. or will I need to purchase a long distance talk add-on?

Talk

Hi. I've got my public mobile sim card a few days ago, since yesterday my phone plan is activated, including data, text and call. Data and text is working, but I cant make calls and if others try to call the voicemail is immediatelly answering. I all...

Still no service

Ok @CS_Agent it’s been 72 hours and no one has contacted me about my issue! I’ve been charged on my visa for my plan, but have not have cell service since changing over to PM. I have tried everything imaginable... called my previous provider, which...

Payment issue

My regular plan was 30$. I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

Activate any $30+/mo plan online and get $10 off for 6 months plan

Hello i found "Activate any $30+/mo plan online and get $10 off for 6 months" plan and i changed to $30. When can i get $10?I didn't get it yet. Thank you!

Porting Numbers

I have just signed up for service and ported my old phone number over from Bell Mobility Canada per the instructions on the self service menu. It worked great, I was able to text and call and it was my previous privers number. I few hours goes by and...

Autopay didnt work and referral credit docked

My account and my husband's were both suspended this morning due to lack of payment even though we were signed up for autopay. Thank goodness we were close to home so I could get on our desktop as we had to reenter his credit card info for some stran...

U.S. Travel

I have unlimited International texts but can I make local phone calls while I am in Florida?

Resolved! Calling international without pre-pay add on

I'm trying to make a quick call to the USA and after I dial, I get a message saying I don't have an active long distance add on.Is this an error, or am I unable to call internationally without pre-purchasing minutes?!

What is the current moderator team response time?

Just wondering if anyone who recently received a response from the moderator team could tell me how long after their initial enquiry it was? Am i looking at 2 days? 1 week? 2 weeks? Please recent events only, I don't care about what their response...

account locked for non payment - ready to pay now

My daugher's account has been locked since phone was off for a month. I need to pay the bill now

link for new password expired because email is coming too late

hey there!the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and cannot access my Self Serve account page.

Data Missing

Since I signed up 3 months ago, I was never able to use any of the th monthly data allotted to my plan. I would hope this matter gets resolved rather quickly, otherwise, I would have no other choice but to take my business elsewhere.

Resolved! Transferring Number From PublicMobile to another provider

Hi there, I have an account with Public mobile. I would like to transfer my number to Koodo. But since it is not active they can not transfer my number. I also don't want to pay twice $! since I am not willing to stay with public mobile! anyone knows...

[DAY 2] Business phone out of service due to public mobile's incompetence

I figgured I would start a running blog of the events that have happened so far. For the original topic see here. Today I received a very angry email from a client threatening to fire me due to the fact they can't reach me on my cellphone. I will pr...

My phone doesnt work

I have activated my SIM and and $45 payment voucher, and I recieved an email welcoming me to Public Mobile, saying that my SIM has been activated. When I insert the SIM into my phone, however I dont get any network and cant make calls texts or use da...

Got a new simcard today but my account says plan expired

Resolved! Account xxx

Just activated SIM card for Public Mobile yesterday afternoon but to date Samsung phone does not show carrier as PM.only emergency calls available and incoming calls go to answering. Please advise how to activate phone. Thank you

No service

@CS_Agent I have no service now for 2.5 days! Signed but received a generic error. I private messaged 4 times with no response. PM has charged my account but I have zero service on my cell! Very upset customer!!!! Need help ASAP. I can’t login ...

need helping porting number from telus.

hi i just joined PM.in the self serve porting page no matter what i put down in that screen it does not allow me to port my telus number over.i have all the relevant information needed and i am stuck.

Locked out of account

Hey there. I've been locked out because I forgot the answer to my security question. What do I do now?

Feedback on porting new number

Some of you may remember me.. I am not back, but I helped someone port into PM over the weekend. As some of you know, when I first joined, I had no issues with signing up and porting. Here's my feedback on a recent port from Chatr.1)Sign-up is very b...

Resolved! Porting Rogers Pay As You Go Number to Public Mobile

Can somebody tell me if it is possible to port a number from Rogers Pay As You Go plan to PM ? Thanks.

TOP UP data

I have been trying to make a one time payment so I can buy/top up my data which I'm seriously about to max out. I have money in my account, saw my bank today to make sure no problems with my card, but every attempt says "Unable to verify your card"....

Switching numbers after a month or two

I have Public Mobile (iPhone and I'd like to set up my Dad on it too. Currently he doesn't get the picture texts on Petro Canada Mobility (iPhone 5s). It's a known problem but they haven't fixed it in over a year and he's missing grandchildren pictu...

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