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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: i need help

I was over charge for my plan can i get back my money

Resolved! Phone not working

I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it see...

Resolved! Is it possible to port my Public Mobile number to another Public Mobile account?

Hi, I currently have 2 Public Mobile accounts. I only want to keep account A which has the better plan, but I want to keep the phone number from account B. I have no use for account B. What are my options?

How do I deactivate my account for a long time?

I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.

Resolved! Rewards

I have just recently activated an account and was wondering if rewards get automatically applied to your bill or do you need to apply them yourself?Thanks

Resolved! Average Response Time for Moderator Team to respond?

Hi There, I'm a new customer of Public mobile, and would like to port my number from Koodo prepaid. As discussed in previous threads, the port would require a moderator to do. I've messaged "Moderator_Team" 4 days ago (last friday) and have yet to g...

Resolved! Account Expired on AutoPay

My account has been "expired" for two days now. I set it up for dynamic Autopay on my credit card, however it seems that my plan has not been renewed yet. I updated my credit card info just to make sure that wasn't the issue (since it expired last mo...

I have a question about texting

How come when I send a text to a friend it takes 10/20 minutes for it to actually send to them. Can anyone help me? Thank you!

Resolved! Question regarding the 35/mo Public Mobile phone plan.

Hey guys. Hope you're all doing great. I've been looking for a new phone plan recently and I stumbled upon this plan from Public Mobile: 35/mo Plan with the following features:- 1 GB Data at 3g Speed- Bonus 500MB with AutoPay- Unlimited Talk Canada-W...

Resolved! Time it takes to re-activate?

Hi, I was wondering if the re-activation is done within the 90-day suspention time, how much time does it take for the phone work after the payment? it is working a minute after the payment is done? Thanks

Payment issues

I changed my plan 10 days ago. Paid full price for the new plan for 30 days. My original plans due date was just today or yesterday and now my phone is not working and my rewards are gone

Resolved! How can I actually speak to a human?

Visa Debit Card

So I had to get a new visa debit card and the expiration year is 2025, but when I make a payment it will only go to 2024. Called my bank and they said only public mobile can assist. Is there any way around this ?

Long Wait Time to Port Number from Koodo Prepaid

Hi Everyone - is it normal to wait a long time for the Moderator to assist with porting a number from Koodo Prepaid to Public? I have a SIM, but no response from the Moderator. Thanks in advance.

Resolved! Porting a Rogers number after a month of use of Public Mobile

I would like to try the service, so I bought a SIM and selected a plan that will allow me to check the service. I am planning to port my Rogers number in about a month from the start of the service. Will that be possible?Thank you,Ion

can't configure US roaming data

I'm in the US and can't use my data. Calling/voicemail works. The steps listed in the help menu to configure data with T-mobile don't seem to apply to my iphone - i.e. there are fields listed in the steps that don't seem to exist on my iPhone 6. Hel...

Resolved! My phone locked.

how to unlock my Invalid Sim card. Network Locked SIM card Inserted please! help.?

Resolved! how to reset my password and email

I have been trying to reset my password for like 3 hours, can you help

Resolved! How do you get notified of voice mail messages?

When I was with Virgin Mobile whenever someone left a voice mail message, I would receive a text advising that there is a message in my voice mail. But with Public Mobile I don't seem to receive any sort of notification whenever there is a voice mai...

Resolved! US data roaming for 10 days

Hello ..Added the wrong data add on to my account. How do I get a hold of an actual person to help with this?

Resolved! New SIM Card

Good morning: I ordered a new SIM card for my husband. Updated his plan. I received a message that the new plan would be valid starting May 21, 2019. I assumed that his old SIM card would still work but it does not. How do I get his new SIM card...

Resolved! Price plans

Some price plans were phased out. How do I make sure I don't lose the current price plan I have? Thanks

Resolved! Billing confusion

I am registered for Auto-Pay and it has worked since I originally signed up several months ago.However I logged in last night to my account and it showed the account plan was expired so I made a panic payment directly from my credit card.I am now sho...

Resolved! Referrals to old plans?

If I refer a friend to Public Mobile can they get the same old plan that I have or are they restricted only to what PM is offering as plans available today if they choose to activate?

Resolved! SIM Card not working

My new SIM new activation is not working. It says Invalid SIM Card. Network locked SIM card inserted. Not sure if I should just use new SIM ?

US Talk and Text

I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip i...

same mobile number

I have just activated my new SIM card to public mobile but the number assigned to me is also using someone else too.How do I change my number.Please help.

Resolved! Phone shows "Emergency Calls only" after activation

Hi there,I purchased a sim card and activated it, I also received confirmation email, but the phone doesn't work, it displays "emergency calls only". Since I chose a new number, the chatbot said it should immediately work. Can you please help?Thanks

Data usage issue

Hi there! So I just had my plan renewed two days ago and have only used approximately 1 hour worth of data on my phone which is usually 200mB. But I just got a notification saying I’ve use 9500mB of data which is 75% of the total. And I know I haven’...

Resolved! SIM Card Order

Hi all, I was just trying to order SIM cards to get started, but the webiste didn't put it through saying that my billing address didnt match shipping address, however they still charged me. WOuld anyone direct me to whom i have to contact in order t...