Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I seem to have been overcharged and got a text message from public mobile confirming it. Please contact me on next steps.Thanks.
my old phone number has not properly ported to puplic mobile . missing old pin number to port
Hi,I registered 50/ month on 24th September and this is the second month I use. I also registered automatic top- up. I don't understand why I am charged $45,20 Thank you
HI I AM TRYING TO MESSAGE A MOD BUT IT WILL NMOT WORK ANYMORE.
Hi is so sad that I ALWAYS have issues with you I've been a customer for more that 3 years and I always keep my receipt every month. My phone is without service and I wanted to pay today I do the sign in and SURPRISE the payment I have to make is wit...
Hi! I'm thinking of suspending my account when I leave on my next trip (less than 90 days). From what I understand, the person who referred me would still get his rewards since I am still a client. What I'd like to know is will the reward also be sus...
Hi family,I joined PM this month and noticed that it takes 30-45 seconds of dead air before my outgoing calls connect and start ringing. Is this normal? It didn't happen with my previous provider
I was previously using public mobile as a way of getting data for an area which had no WIFI connection, however I have now moved into another area which has WIFI coverage. I will cancel my plan for the time being, but I am wondering - if I need to re...
I purchased the $8 US texting add on. At least I think I did. It seemed to have gone through when I purchased it. However, I tried to check my account to make sure was is applied but I do not see it anywhere. Where would I confirm that it has bee...
Added voucher at walmart with their wifi today from the Public Mobile website. It shows the new balance in my account but my account is not activated. How do I reactvate it? If you click reactivate the only option I get is credit card or another vouc...
Trying to set up a new account, and really want to get a new number. When I proceed to click down, no options appear, been trying for about 20 minutes now, am I doing something wrong? or no numbers available for my area? TIA
Where can you buy them in Yarmouth NS where you can activate them yourself
Walmart has to activate your new sims or the don’t sell you the card because of that my partner lost out on the bonus data promotion The account was activated online but by Walmart
I was billed the full amount my auto payment rewards were not applied this time What to do next
Contacted Mods haven’t heard anything. This is what you you get with no brick and mortar
I am new to Public Mobile and have just moved to Sarnia, ON. My phone picks up a U.S. signal in part of the city and I am unable to use it since I don't have any roaming on my plan. The phone never leaves Canada and I don't know if there is some way ...
Rewards have not been applied. Have had the same phone bill amount for years and this is the first time it’s happenend haven’t gone over my plan or anything.
What's the download speed on Public Mobile 3g network?
Can I use iphone 11 on Public Mobile 3g network?
As the title says, receiving and sending picture messages requires data and calculates towards your maximum bandwidth. Am I reading what unlimited means wrong?
Anyone else not get their rewards this month? I had mine showing in my account and topped up the difference a few weeks ago but was charged the amount of my rewards via autopay. I've been with public mobile for several months now and have been parano...
Why I can’t receive incoming calls? Thanks
Hi, I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?Thanks a lotMathieu
Can’t use it I’m in Canada Nd picked the wrong data add on
I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra wa...
I signed up on Oct. 8 for a new $40 plan plus an activation fee. I was to receive a $10 bonus off the second month and get a monthly credit of $2 for autopay, starting with the second month. I paid teh initial pmt of $40 (plus tax), but the website s...
Rewards not applied to my account
Hello, My bill this month was 45.20. Have the rates increased? I’m on a $40 dollar plan auto pay.
I have a credit card on file for autopay and I also have credits when I paid in advance (long story)My question is, if I take out the credit card on file, will it deduct payment from my available credits?The reason I ask this is that I want to suspen...
Hi everyone (and anyone who can answer TWO questions)A) I am currently on the $30. for 30 day plan but I see I can have a $25/mth plan and double my data from 500mb to 1gig. I have just (happily) crossed over my one year with Public mobile and am rec...
