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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1474 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32018 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43834 Views
  • 182 replies
  • 30 Bravos

Data disabled... but not even turned on.

Hello, Today while on my phone I've been farting around on it and suddenly got this message. I suppose it's entirely possible for my carrier to send me this message regardless if my data is turned on or off, but I do find it weird that I got it while...

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Barryere by Great Citizen / Super Citoyen
  • 1408 Views
  • 14 replies
  • 0 Bravos

Resolved! Long distance add on?

So, i paid my phone time at 6am.. still told me i didnt have enough funds. I emailed in, and was told to restart my phone.. i did.. now it's telling me i can not make calls (not even to my voicemail) because i dont have a long distance add on plan. M...

eblundell by Good Citizen / Bon Citoyen
  • 2951 Views
  • 10 replies
  • 0 Bravos

Did not receive 30 day in store activation credit

I activated 2 new SIM cards over the flash sale in store. I was told I'd get the 30 day credit within 72 hours and it's been 5 days but it still isn't in my account. However, I got the refer a friend credit already. Can someone help?

zlng by Great Neighbour / Super Voisin
  • 1512 Views
  • 5 replies
  • 0 Bravos

Scam

I just understood that my phpne number was registered by someone else's name in a store. And I have been receiving a phone call from a credit card company which is looking for that person. What's wrong??? What should I do???!!!

nedanedayi by Great Neighbour / Super Voisin
  • 1843 Views
  • 10 replies
  • 0 Bravos

Resolved! Porter phone # now nothing works!! Please help!

I tried to port my old phone number and it did not work, now I can not text or call.. I am trying to just switch back to a normal public mobile phone number but it says my request failed.. now I am stuck and apparently I need to wait 30 days to chang...

Resolved! Data not working!

Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.

Patmac by Good Citizen / Bon Citoyen
  • 1698 Views
  • 8 replies
  • 0 Bravos

Resolved! Data for 90 day plans

If I choose a 90 day plan.. for example the a plan with 6 +1.5 Bonus GB/90 days does this mean I only get 7.5 GB for the enite 90 days or is it per month? Thanks

vpopo by Great Neighbour / Super Voisin
  • 1344 Views
  • 5 replies
  • 0 Bravos

Resolved! Need help with iPhone voicemail indicator

Hi, My wife and I both have iPhone 6 phones on public mobile, but the voicemail seems to be functioning differently between the two phones.  Both phones are on the latest iOS and Public Mobile v35.  We can both access our voicemail, but how we access...

mdowns by Good Citizen / Bon Citoyen
  • 24004 Views
  • 30 replies
  • 0 Bravos

Line still not activated

I've been waiting 5 and half hours and still no activation is this normal 

Bobkat80 by Great Neighbour / Super Voisin
  • 1585 Views
  • 12 replies
  • 0 Bravos

Resolved! Getting Data to Work, Difficulty Changing APN settings

Hi ,I have the exact same problem .So terribly frustrating when u are not tech savvy .I. May need to return the phone actually .A mod gave me some info to feed into a steering but like u day u cannot get into it .What I will say is on you tube a man ...

jesusisgod by Great Citizen / Super Citoyen
  • 4735 Views
  • 32 replies
  • 1 Bravos

Resolved! Can’t receive phone calls, texts, and unable to use data

I am currently able to make phone calls and text, but unable to receive them. Another problem is the fact that data can’t be used.  I was previously using speak out. ( I am currently using iPhone 7, and I transferred my number from speak out)

canadapanda by Great Neighbour / Super Voisin
  • 3617 Views
  • 9 replies
  • 0 Bravos

Resolved! want to add an a phone for daughter to my account

I can see that all lines and accounts are seperate. How do i pay for my daughter's account (so i can see usage) and still have it on my email? i use yahoo.ca email. Any advice for adding multiple family members with same email? 

TerryR by Good Citizen / Bon Citoyen
  • 1209 Views
  • 4 replies
  • 0 Bravos

Can't reset password

Have tried a dozen times already, across several browsers. Get this message every time ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

gwmatthews by Great Neighbour / Super Voisin
  • 513 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting Progress?

Good Afternoon,     How would anyone be able to check the porting progress? How would you be able to know if you ported your number properly? I tried porting my number from Vonage but it never asked for my account number.

phasan9800 by Good Citizen / Bon Citoyen
  • 2078 Views
  • 15 replies
  • 0 Bravos

Forfait qui s'est renouvelé tout seul.

Allô! J'ai un gros problème avec mon forfait a 180 pour 90 jours, il s'est renouvelé tout seul alors que je m'en vais dans deux semaines a l'étranger pendant deux mois. Je n'ai fait aucune manipulation, je ne l'ai pas renouveler et quand j'ai essayé ...

Audeszandor by Great Neighbour / Super Voisin
  • 640 Views
  • 1 replies
  • 0 Bravos

Resolved! did not get referral credit

Good day, I referred 2 friends, during last month, for the 25 dollar referral credit. I did not get it. My friend did not get the credit either. I got the 1 dollar off auto pay reward. Who do I contact to get this resolved? It has been over 72 hours ...

generalbarca by Good Citizen / Bon Citoyen
  • 1067 Views
  • 3 replies
  • 1 Bravos

Friend Referrals

I was wondering how successful have PM users been at recruiting their friends.  Has anyone reached a bill statement of $0 purely on friend referrals?  Have you been actively seeking individuals or have events occur per chance? I haven't had much luck...

Tiprix by Model Citizen / Citoyen Modèle
  • 1004 Views
  • 3 replies
  • 0 Bravos

Invalid SIM when trying to activate

I bought the SIM card about a week ago at a mall kiosk but did not have time to register it. I tried today and I keep getting "Invalid SIM" message.

miplesca by Great Neighbour / Super Voisin
  • 1509 Views
  • 8 replies
  • 0 Bravos

Resolved! Updating my data plan

I'm trying to update my data plan so that I can remember the day of the month that the plan resets on. However, the only option online is to update your data plan at the beginning of the next billing period. I ran through all my data this month speci...

Argoth by Great Neighbour / Super Voisin
  • 1052 Views
  • 5 replies
  • 0 Bravos

Resolved! payement passed twice on credit card :(

we finally convinced my mother that public is the way to go. and that she wont really need customer service.   we attempted to transfer number once the sim card was received but it would stall forver at a loading page and eventually says timed out or...

Nikita by Great Citizen / Super Citoyen
  • 1517 Views
  • 7 replies
  • 0 Bravos

Resolved! Lost my phone and Sim - SelfServe not registered

Hi, I lost my phone and now need a new SIM on the same line. I never registered for SelfServe. How do I go about getting this done? Please help. Let me know what info I can provide to facilitate this transaction. Thanks

atutla by Great Neighbour / Super Voisin
  • 1175 Views
  • 3 replies
  • 1 Bravos

Resolved! Once number is ported

Hi. I port my Bell landline to a cell phone. It's active as of today. Does that mean my account with bell is automatically canceled? Do I need to do anything with bell still? I know they'll be some charges based on when the bill date is and how many ...

TK2 by Great Neighbour / Super Voisin
  • 1363 Views
  • 5 replies
  • 0 Bravos

Resolved! No MMS service on Iphone 4 running iOS 7.2.1

Looked at most of the threads for this problem on a Iphone 4....tried the suggested fixes...without success.   Can I assume that this problem can not be fixed as of this date?

bumble by Good Citizen / Bon Citoyen
  • 956 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail Password Activation Error

I am trying to setup my public mobile voicemail for the first time, however the 4-15 digit password it asks you to input is never accepted, the response is simply “invalid entry, please re-enter your password”. I’ve tried several different passwords....

Resolved! Stuck porting number from virtual online service

Hello everyone! I was with PM for a while up until last April when I left the country for a year. I ported my number to an online service called Tossable Digits so I could keep it while I was gone. I'm back now and tried to port my number to PM but i...

katielea by Great Neighbour / Super Voisin
  • 1863 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM card pin

I help my friend to set up a new public mobile account. Acc was successful activated but the phone is not connected, SIM was insert, but phone screen showing me like this  asking me PIN #t. “SIM network unlock PIN.”  What is that? Where can get that ...

Linap by Good Citizen / Bon Citoyen
  • 2351 Views
  • 10 replies
  • 0 Bravos

New customer: port-in now or later, VM phone, old SIM?

I'm trying to help another friend move from Virgin Mobile postpaid to Public Mobile later this month.  They're going on the $40/(4.5+0.5)GB plan. Is the current wisdom it's better to activate with new number then port in, or port in while activating ...

ottawa by Model Citizen / Citoyen Modèle
  • 1480 Views
  • 9 replies
  • 0 Bravos
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