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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51673 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60034 Views
  • 186 replies
  • 30 Bravos

Resolved! Pay more than my bill

Dear Sir/Mamwould you please clarify to me, why the bill come more than the pervious months

Reham by Great Neighbour / Super Voisin
  • 1591 Views
  • 7 replies
  • 0 Bravos

60$ 30 Day Plan - US Roaming?

Hi All,Can someone explain clearly what this plan mean?Is it a correct understanding that:* Talk and Text  - if I'm in the US, I can make/receive calls and text messages?* 10GB data will both work in the US and Canada?Looking forward to getting this ...

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beehjae by Great Citizen / Super Citoyen
  • 2151 Views
  • 13 replies
  • 0 Bravos

Number Change

Hi there, I just changed over from Koodo Prepaid and I had a number and I want to keep it. I just changed over to Public Mobile and I clicked on change number, but it said my number was not eligible. How do I make my number eligible? Can anyone help ...

Karendevries by Great Neighbour / Super Voisin
  • 1318 Views
  • 5 replies
  • 0 Bravos

Thanksgiving Deal

Am I the only one that is disappointed in the lack of special plans being offered for this weekend? I was expecting something, feels like I got coal in my sock....Saw people mentioned a different $60 plan but do not see anything like that. 

krazykiwi by Mayor / Maire
  • 3524 Views
  • 18 replies
  • 1 Bravos

Resolved! New phone, old sim card?

Hi, Just got a new phone. Can I put the old sim card in there? or do I have to order a new one?Thanks.

Tetrovski by Great Neighbour / Super Voisin
  • 2708 Views
  • 5 replies
  • 0 Bravos

Change phone number questions

Is changing your phone number free?Is it true you can change it once every billing cycle?Each time I try to change my number it only offers a certain area code of numbers not like when I signed up, how do I get more area code variations? Thanks.

QRWN by Great Neighbour / Super Voisin
  • 876 Views
  • 4 replies
  • 0 Bravos

PUK

Dear Sir,Please me a PUK code because I can not open my Sim card,it was locked,asking PUK.

Error changing phone plan

Anyone getting this message when they are working around trying to change plans? My page didn't come up with my plan or options to select for new plans. If I clicked one of the menu options it made me re log in, and if I clicked see more options this...

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Tman by Good Citizen / Bon Citoyen
  • 894 Views
  • 5 replies
  • 0 Bravos

Resolved! If expired for almost 90 days, is old plan still available?

Hi there. I was on the newly-vanished US roaming plan ( Canada/US talk, text, data plan, 8.5GB 3G speed data in Canada, 2GB data in US, $60 per 30 days). I let it expire at the end of September, so I understand I have a dormant account for 90 days an...

dollardaver by Good Citizen / Bon Citoyen
  • 1375 Views
  • 5 replies
  • 0 Bravos

Resolved! data is not working

Hi, just changed from Acer Liquid to Asus Zenfone 3. Everything was fine on Acer, but now with the new phone the data does not work anymore. Went through all the procedures with APN settings, but no way.... Any ideas for solving that problem?????

Antje by Good Citizen / Bon Citoyen
  • 2557 Views
  • 9 replies
  • 1 Bravos

Problem with promotion code

When i try to use the promotion code pmoctober1 on the 60$ plan to get the 12.5gb  it tells me the codes invalid.  Also how do i reset my call in pin number? 

Sahkahnah by Good Citizen / Bon Citoyen
  • 1105 Views
  • 4 replies
  • 0 Bravos

Status plan expired

I was just reading some past posts and there seems to be a problem with people freaking out when they see it in their selfserve and some of them getting really upset about it. Then people from community ask if services are working as usual and if yes...

totalUser by Mayor / Maire
  • 1695 Views
  • 6 replies
  • 1 Bravos

where to buy phones ?

Is there any secific place to buy cheap cell phones, especially Iphones.Kids now a days like to have Ipones only, however they are not cheap!!

aneeshbansal by Good Citizen / Bon Citoyen
  • 1362 Views
  • 6 replies
  • 0 Bravos

Warning - can't use different card to pay for add-on

Just a warning about something I recently discovered.  If you try to use a different card for an add-on (in this case, I used my work card to pay for an add-on I needed for work), it replaces your auto-pay with that card.  I didn't find this to be at...

teleute by Good Citizen / Bon Citoyen
  • 1976 Views
  • 11 replies
  • 1 Bravos

Resolved! Scheduled change to $10 plan

I recently joined Public Mobile and started with a $25 plan.   This is scheduled to change on October 28 to a $10 plan. Will this change be honoured given that the $10 plan has been withdrawn?  Any idea what will happen on the 28th?  thanks

George1509 by Good Citizen / Bon Citoyen
  • 941 Views
  • 2 replies
  • 1 Bravos

1 Gig Bonus Not applied

I was advised I receiveed 1 gig of data as a bonus, I logged into my self serve and seen the one gig add on however once my data that was included in my plan finished the one gig was not applied and now my account shows I have no data. I also note th...

Bmccarthy86 by Great Neighbour / Super Voisin
  • 1270 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone compatibility

UPDATEWow, the community is AMAZING! Thanks so much to all of you for your help.  After reading all the replies I tried out a sim card I had for lucky mobile and the blackberry works fine so far after their customer service line told me it was not co...

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Mamabear45 by Great Neighbour / Super Voisin
  • 2692 Views
  • 8 replies
  • 0 Bravos

Resolved! 10GB plan $60 ??

I noticed this when I logged this morning. Seems to also include calling to USA.  I will just add that for $60, the US Roaming plan that was canceled as of last night had much better value for the same price. 

smp99 by Deputy Mayor / Adjoint au Maire
  • 2577 Views
  • 14 replies
  • 1 Bravos
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