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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Not Working Despite Available Funds

Hey there, Has anyone had this problem? My data is not working despite my account having a positive balance in it. I bought extra data (and I got charged double), and my account says available $$$, but data not working. Help! Thanks

Tethering Has Been Disabled/Is Broken

I've been tethering with public mobile for months. It stopped working this week. I know it's not my phone as I used other people's SIM cards in my phone flawlessly. I've looked into forum posted but everything seems to be from years ago and involve ...

Randomly Disconnected from the Public Mobile Network?

Hi, It appears that I have been disconnected from the Public Mobile Network as I am receving the "No Service" alert on my phone. I have not been able to use data, place calls or text as a result. This seems odd since my account is up-to-date and I ha...

Add on via 611

How do I add US add-ons via 611. Currently the self serve site is down for maintenance which is very annoying but hopefully there is a workaround

Plan change

@CS_AgentPlan did not change after I went from 30 days to 90 days and paid 140 for 3g plus 3g data text talk plan

Updated CC expiry today (auto pay due date) haven’t yet been charged

Should I worry my plan will expire and my wife and I will both lose our fall promos?

Resolved! Just finished a US Roaming Plan and now not receiving texts

Hi,My wife and I returned from the US and our US Roaming Plan expired and now we are not receiving texts. We restarted our phones, check the forums and checked our APN settings. Everything is working as it should except texts. I am hoping someone can...

I really need help to get this working

I added $58 to my account it was $10 for the 30 days Plus 22 for Tok 17 for text 35 for data and then gave me a $20 deal so with tax it came to 58 it took the money off my card and added it to my account but then only used 10 for my 30 days and I can...

Resolved! When to buy LD add-on

I'm down to around 30 minutes of my 400 min LD add-on. Can I purchase a new one before I run out of minutes and not lose them or do I need to wait until I'm down to zero before purchasing my next one? thanks in advance

Password reset

Hi. I am having trouble logging into my self serve account. How do I reset my password? Thanks!

Resolved! Password Reset - did not receive email

Hi there,I used the PR self-serve capability and succesfully answered the challenge question but I did not recieved any email reset link. Is this service working? It has been hours. Thanks.

1 month review

It has been over 1 month since I have switched to public mobile and I could not have made a better choice. At first, the problems I had regarding my phone really was frustrating until I got help from public mobile with their twitter account. LTE DATA...

Chatsim.com

Hey everyone, just saw an ad for a "new to me" player in the sim world. http://www.chatsim.com/ Anyone hear of them?

Not receiving calls. Only voicemails.

Hello,My partner and I both switched to Public Mobile, and for over a month now about 75% of our calls do not cause our phones to ring.However, we receive voicemails.It's becoming quite fustrating now. About an hour ago I was waiting for a call, and ...

Positive story

So, a positive story of sorts: I actually managed to use up my 12GB this past period, so I'm no longer subsidizing you guys! Lightning zapped my land line /ISP and was out for 1.5 weeks and I've got to say, it was nice to have tethered data available...

US Roaming Add-On was not avaliable during my trip to the US! How do I get a refund?

Two days ago, i used the self-service feature on the phone to add a US Roaming package worth $20 dollars. Initially the process was crud to say the least. First i selected the US roaming package worth $20, when i was asked if i would like to proceed ...

Resolved! International long distance

Hi,I have purchased the addon for international long distance and also the US/Canada add on but I couldn't make the call to Asia? They keep saying my plan dont have it.In my plan I have add one 1 for US Canada only and the other one for international...

How do add talk/text in the middle of 90 plan cycle?

When trying to add talk and text to my 90 day (18gb total) 3G data plan, it asks for the full $156 from my credit card. I pressed the change plan now button. I was hoping it would only need the difference from the $136 I just paid about 2 weeks ago. ...

Sim card seems not working properly

Hello, my phone is ZTE Axon, I've been with public mobile for a while and the service was good until I came back from US recently. In US I bought the CAD 20 roaming package and happened to select T-mobile as the roaming service provider. After I came...

Resolved! What time do the 10 day USA addons expire?

If I get the USA roaming addon at 2pm August 10 will the addon expire August 20 at 2pm or at 11:59pm?

New User

I just registered, and recieved an email confirming my registration and that my credit card was charged, but I can't access my Self Serve account, Public Mobile is not recognising my email or phone number, and my phone says unregisted SIM. What shou...

Resolved! Usage history not working

checked my usage history and it always only show 2-3 days usage, no matter what time period I choose, even select last 90 days, it only show 2 pages, and just last 3 days. However, if you set the start and end date to previous date (such as July 1 to...

Suspended account due to lack of funds.

I lost my credit card and forgot to update it for my auto pay. I'm currently trying to update it now but it won't accept my credit card. I called my credit company and everything is okay on their end but public mobile site won't accept my card. An...

Resolved! Trouble logging into Self Serve

Is anyone else having trouble logging into self-serve? I'm stuck at the login screen and after entering my credentials it keeps timing out, saying " Sorry, your login attempt failed. Please try again."

Texting

I can use all features of my plan except for being able to send text messages

changing plan

why is it that when I try to change my Public Mobile plan from three months to one month the page that allows you to do it automatically reverts the custmer to reactivate the 3 month plan then takes the money the customer has payed on your credit c...

Great plan. superb help from the Community!

I switched over from Fido about ten days ago, and it was the community and the top contributors that helped me get through some of the queries and issues about Public Mobile. I wasn't 100% sure if Public Mobile would be good or not, but having everyo...

Resolved! Data used up. Renew plan 4 days early?

Hello,I have unfortunately used all of my data for the past three months. I'm hoping Public Mobile could renew my plan 4 days earlier so I could start a new data term!Please let me know if this is possible. Love the service and have always recommende...

Resolved! Cannot activate a sim card - cannot select a new number

There are some errors on the page, I tried on Edge and Chrome browsers on windows 10.When I get to the second step, choose a phone number - there is no option to select a number.Clicking "transfer your wireless number" works but I have no number to p...

International Roaming (NOT USA)

Hello, I'm going to Brazil and I'd like to know if it is possible to activate roaming while there, as all I see is roaming to USA. Thanks

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