Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiI have top up my account couple days ago and it shows balance on my account of $40, which is my currentl plan but it still showing up as temporary suspened.Can you please remove suspension as i have enough blanace for my services.xxx-xxx-xxxx[name ...
I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the p...
I've noticed this issue occuring with a lot of phones from the US, Whether they be from Verizon, T-Mobile, or Sprint. Personally, my phone is a Galaxy S7, from Sprint. The phone has been working fine for a couple years now, but i've always had this i...
How many voicemails are included in $35 for 30 days plan?
I have passed 30 days and I tried many times to change my phone number , everytime I got an erorr meessage that changing phone number is failed I'm wondering does anybody have a solution for that issue ?
, i have a customer , who applied payment voucher , its applied, shows active plan, but computer says you dont have active addon, no phone service or internet service working, please chech , i tried to change the new sim card, bu still same issue, pl...
The lovely CRA auditor I'm dealing with is not impressed with screen shot printouts of publicmobile billing. They actually went out of their way to mention it's not legal to charge HST without providing a bill with the companies HST number on it. I...
How do I change the credit card on my account to a different card? Doesn't seem to be a button for this. James Fielding
Hi, Im comming from the UK for a holiday for a month and want a sim plan, last time I was in Canada I bought a pay as you go plan from rogers and was stunned at the cost,I am used to being able to walk in to a phone shop in the uk and get a pay as yo...
I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th. What's the resolution to this?
Hi All, Like one of the more recent posters here, I too, received a $10 credit on my account. I'm not quite sure what this has gone towards, as my balance is $0.00. The bigger problem is when I log on to view my transaction history, it states: "Debi...
How do i have back my service
Hey guys,For some reason auto-pay on my account has suddenly stopped working and my account has been suspended because of it. When I try to re-enter my credit card details it complains that it 'cant verify my card'. The card is working fine, I used i...
I just activated my phone late yesterday. I still can't text or receive calls.
Recently a friend signed up and his plan said he would get ten dollars off for six months on a 40 dollar plan but the ten dollars was never subtracted from his phone bill.
I'm trying to send back verification message back to 227898 to confirm my mobile phone number. But it's blocked bt PM says it's long distance. Will PM unlock this 227898(capital one)
Been wondering if when Kiosks do open will they sell vouchers? I'm sure the ones who use vouchers instead of credit card. I know a few who rather not use their credit card and rather pay via voucher. If they did sell vouchers it would help people wh...
Hi, I'm very new to the cell phone world, period. I just started with a basic package for 50 min calls, and 50 outgoing texts, unlimited incoming texts. I've sent out two texts, one of which is an iMessage, and I've received 9 texts and my account is...
So I randomly got a text today telling me that $10 had been credited to my account, and I'm just trying to find out why. I'm obviously not complaining about a $10 credit lol, but I have the auto-pay, so I get the $2, which is showing in my rewards, ...
I was trying to make a phone call but I got the message “you don’t have long distance plan....” or something like that !!!Si I went online to check my account and it says account suspended !!! Your payment was not received..... but I have a balance m...
Plan Expired after autopay feature 3 month plan failed payment - no issues for 1 year +tried making a payment over phone and internet several times ,called bank no issues ,phone is unusable
I need help regarding my voucher I bought at one of esso store. My voucher doesn't work
lost all iformation onsim card s after installing information
I added a US text roamer to my phone for 10 days. It expired today but now I am not receiving any texts at all. So frustrating!!
I need help, I accidentally use my husband phone to change mine and now his phone is not working can you please fix or transfer my husband phone to telus please and please back my original phone number xxx-xxxxxxx please Edit: phone number redacted ...
I see this topic has been discussed in a few older threads. What is the status of this now? Can I swap numbers between two Public Mobile accounts? I am willing to pay any additional fees incurred. Technically, I think I could do it myself. I would po...
How do i change my usernmame. The community M they called themself is so far useless
Hello, I'm a first time user of public mobile and I love it. I signed up for $30 plan a month ago and was yesterday was the first due date. I was suppose to change it to $40 plan before the dute but I forgot about it. I don't want to pay again just t...
I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not able to ...
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