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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Getting Started form crashed and now says SIM invalid

I tried to use the Get Start forms yesterday. It crashed on the payment information. I tried to start again this morning and it says my Public Mobile SIM is invalid. Now my old SIM has disconnected (i filled out the port # information) and I cant ...

cant send/receive texts or receive calls

Set up my account yesterday and had my number transfered from virgin mobile. I can make calls and use data but nothing else, can't receive calls or send/receive texts. I've been told I needed to message the moderator team so that they can resolve the...

Resolved! Any tips for a newbie?

I've just switched to public mobile. Do I need to follow up with my old provider and are there any tips for a newbie to the service?

@moderators request to return sim card

Good Morning! I am looking to return my unopened sim card. Thanks

Resolved! Some text messages I sent aren't going to other number

Hi, I've been with PM for a couple months now and was happy with the service, now I go to send a text to someone, who I have texted recently, it says it sent on my end but it isn't showing up on their end, I've checked the apn settings, I've removed ...

Service in Montreal?

I went to Montreal last month and my phone with PM showed AWAY instead of HOME as if i am in Toronto. I could not call/text/data at all. What do i need to do to get service in Montreal? Plz give me some instructions in detail.

Resolved! Compatibility?

Hi, Wondered if the Samsung Galaxy 6 32GB 4GLTE will work with PM?Thanks

Resolved! Payment Vouncher

I am from Brazil and i am doing a exchange program here in canada. I bougth a payment vouncher at walmart and don´t know how to use that, anyone can explain for me PLEASE

cant send/receive texts or receive calls

Just got my plan set up this morning. Had my number transfered from virgin mobile. I can make calls and my mobile data works but I can't receive calls or send/receive texts. I've checked apn settings and everything looks right. Any suggestions?

Great Experience at WalMart Orangeville.

Big shout out to Nathan at the electronics counter at Orangeville WalMart.I'm an old fart and not that tech oriented, so was a bit wary about changing from Telus to PM. He took care of everything - right there and then! It took about 30 minutes - mai...

Resolved! An activation issue

Hello, may be anybody will be able to help in solving the following issue:I bought 4 Public Mobile SIM cards for my family members and successfully activated three of them, during activation of the last one, at the payment stage (I was paying by a cr...

HELP! Entered wrong IMEI # for another phone, how do I change it now that phone # is active

My father gave me his old cell to use. The apple phone box had the IMEI #, (which we thought was the original box for the phone), which I used to set up my phone etc. Unfortuatnely, when I try to activate the phone, apple says the SIM card installed ...

Kudos to PM (No Spam Call/Text)

I have been a PM customer for nearly 6 months, I like to point out the great advantage is you can create a pseudo name and not get any spam/fraud call/text. So far I never encounter any such ICA scam calls etc. And if i do, I would be able to easil...

Changing phone number still free?

I see answers saying once every 30 days and hard codes, and one post from 2015 saying free..

Resolved! FACING PROBLEMS WITH ACTIVATION AFTER CHANGING MY PLAN

I had a $50 plan activated when i got my sim card. After a month when my payment was due i got a coupon for $45 and added it into my account. I changed my plan to the $45 plan on my account. I have been charged for the money, my plan is changed on th...

Resolved! Looking to swtich to Public but imei check says phone reported lost/stolen

This phone was bought second hand from the States 4 months and I've been using it on bell since then.I've been looking to switch to public but when i did the imei check from the "Get Started" page it said my phone is reported as lost/stolen but also ...

trying to port number from rogers

ive switched from rogers and ported my number to public mobile its saying everything is fine but i can only receive calls from other public mobile customers and no other cell provider......rogers said everything is fine on their end .............Plea...

Resolved! "No Service" After Activating SIM Card

My phone was locked and on a plan with Telus. I bought a Public Mobile SIM card yesterday and had Public Mobile cancel my service with Telus. My service with Telus has since been disconnected. I went through the process of activating my SIM card, cho...

NEED HELP TO RETRIVE PASSWORD AND ACCES TO PAIEMENT

I would like to pay my bill at PublicMobil but I lost my password and my email adresse I used is no more in service. I need to put a new credit card number as the old one had expired too.I have my name, my sim card number and my phone number. Then it...

Getting the "cannot verify your credit card info" warning.

I'm getting the "cannot verify your credit card info" warning for some reason. Why won't PM take my money? Edit: exact message"Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be co...

Phone says searching or no service

I have had my plan for over a month and just suddenly it says either searching or no service and I’m unable to obtain service. My bill is paid, account is active, have reset phone, reset network settings, removed sim and then put it back and nothing ...

US roaming

Hi everyone!I’ve purchased the 10 day talk, text, data US roaming add on today.Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.Do I have to "activate" my add on purchase or anything?Thanks!

Resolved! AutoPay reward - is $10 plan eligible?

Cut and pasted below from my account page - is the $10 plan eligible for the $2 discount? Save $2 every month with the AutoPay Reward. Available on rewards-eligible plans only.

US data roaming: can use even in Canada?

i made a purchase for the add-on us roaming 500MB , but i am in Canada, and i was wondering if the data can be used as normal mobile data once my normal plan's bandwitdh is completly used? ..because in about 20 MB, i wont have internet anymore.. i bo...

Resolved! Made a mistake updating my credit card - autopay

I just replaced my credit card info in the 'Manage your credit card' optionBut when I submitted it I noticed I made a mistake in the address. I selected YK instead of ON for province but everything else was correct. I tried to go back and update it...

Referral reward taken away because of cancelled card due to privacy breach

Hi there, My family is on Public Mobile and I was getting a referral reward for referring my parents. They cancelled their credit card because of the NCIX privacy breach and had forgotten to add a new card for the auto-payment. They added a new credi...

Short changed on data

The data which was included in my old plan that was re-newed Oct. 1 was used all in the same day according to the system, therefore sending me a text that my data was used the same day as the re-newal, WTH 2Gb in less than 24hrs.

Data usage

Just wondering, who else likes to 'restrict' their data usage for the first 2 months just so that they can disable wifi in the last month? I like have 6 gb (started with 12gb) left and 19 days to go I wish I could carry unused data over indefinitely...

changed my plan now phone doesn't work

I changed my plan now texting and calls don't work help me

Making a Payment

Hi everyone, every time I try to make a payment it just adds money to my account. It says my plan has expired.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Getting Started form crashed and now says SIM invalid

cant send/receive texts or receive calls

Resolved! Any tips for a newbie?

@moderators request to return sim card

Resolved! Some text messages I sent aren't going to other number

Service in Montreal?

Resolved! Compatibility?

Resolved! Payment Vouncher

cant send/receive texts or receive calls

Great Experience at WalMart Orangeville.

Resolved! An activation issue

HELP! Entered wrong IMEI # for another phone, how do I change it now that phone # is active

Kudos to PM (No Spam Call/Text)

Changing phone number still free?

Resolved! FACING PROBLEMS WITH ACTIVATION AFTER CHANGING MY PLAN

Resolved! Looking to swtich to Public but imei check says phone reported lost/stolen

trying to port number from rogers

Resolved! "No Service" After Activating SIM Card

NEED HELP TO RETRIVE PASSWORD AND ACCES TO PAIEMENT

Getting the "cannot verify your credit card info" warning.

Phone says searching or no service

US roaming

Resolved! AutoPay reward - is $10 plan eligible?

US data roaming: can use even in Canada?

Resolved! Made a mistake updating my credit card - autopay

Referral reward taken away because of cancelled card due to privacy breach

Short changed on data

Data usage

changed my plan now phone doesn't work

Making a Payment

Anybody use Xiaomi on PM Network

Unauthorized charge

SIM card damag !

Checking voicemail from the US

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