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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't Connect to Network

Hey, I purchased a SIM card from Public Mobile, activated it and choose a plan. I placed the SIM in my unlocked ZTE AXON phone but I am not able to make calls or texts. It says 'Mobile Network Not Available'. I went to my phones settings to look ...

Resolved! Cancelling Auto Pay

I have a simple question. My husband switched to Koodo to take advantage of an offer that he couldn't pass up. Now he is wondering about his autopay. He didn't go into his account and cancel it before he made the switch. Now he can not go into his PM...

No notification of missed call and no notification of messages

I missed a call a week ago for a job, I had no record of missing this call. I did not receive a notification that I had a message. I did not realize this until checking me messages to learn I had three. Looking back to the date of the message still n...

Resolved! $20 & $30 data plans are overpriced!

Considering FIDO's $15 for 3GB, PMs data plans are overpiced. ...AM I RIGHT?

terms of service - claiming IP rights over our work?

made tiny edits Hello, I just read your terms of service prior to signing up, and it made me stop midway through. They're the worst terms I've ever read and I wanted to clarify their meaning (since they can't possibly be as bad as they read, can they...

No Data

I do not have data, Even I can not to get and data ad on I already paid. What I have to do.?I can not to get acces to my account, My e mail is not reconized.

PROBLEM with plan change and response from Moderator Team

I have(had) a 90 day plan which was due for renewal on 2018-09-26 On 2018-09-25 i logged in to make a payment and to change my plan to the 30-day/4.5gb/unlimited calling/unlimited text for $40 that they are offering. It charged my credit card for the...

Resolved! portal

hi moderator. im trying to replace my old number and get a new one. but also can you help me portal my old number to another carrier coz i want keep that still.thanks

Resolved! What happens when I stop the service for 2 months and there are credits?

Hi. For my friend, she will active a new PM account today (for promotion) for 30-day. She will be charged for the first 3-month but there will be credits for this weekend's promotion and referral. She will be out of town for 2 months after the 30-day...

Number change to Koodo

I’m switching to Koodo but I’m wondering how my number is going to be transferred?

can i add more data to my current 3 month period if I'm out?

Issues with porting the number to Public Mobile

How long the customers have to wait for the mods to respond to PM?I have been waiting since yesterday.

Resolved! No data service

i bought a public mobile sim few weeks ago on sep 5, all was perfect, i run out of data 1 week ago, so i purchased a voucher to get more data but so far i dont have any data ...i used 4.5gb before 30 days.. do i have to wait until oct 5 to get it or...

Resolved! Voucher Not Working

Hello, I bought a voucher for 40$ from walmart last month. The guy there told me It expires after 3 month. Now I am trying to use it and its invalid. Any one know anything about this, please reply?! I am freaking out right here! Thanks

Lost refer a friend reward

HiMy account and my wives were set to autopay, however, it did not work and we lost service. I manually payed to start the account and the autopay reward is still there. The referral rewards are gone though. Is there a way to get these back?

Resolved! number

how do I change my phone number

Cannot make local calls. Get message saying I don’t have long distance plan

Does the Geotel Note (China phone) smartphone work with PM?

I have a Geotel Note smartphone that I have been using with Rogers without issue and I just got a PM sim and activated a $30 talk, text and data plan but I cant get any service. Does this phone work with PM?

Problems creating self-serve account

Hi, Hi all - I sent the following message to the mods on Thursday, with no response yet. Anyone here have any suggestions: I've recently signed my daughter up for a Public Mobile account (50 minutes/50 texts). I wanted to sign her up for a PM self-...

Porting from Petro Canada Mobility

Can't port my number. Just signed up and we used wrong password number from my old provider. I have an account setup.

Voucher

This is the second 100$ voucher we have purchased and when we attempt to enter the voucher number it is telling me is is invalid... this was the same issue as last time. I wondering if there are ongoing issues when attempting to add phone time with t...

Resolved! $10/1$ a month referral with flash sale?

Hey everyone,I was wondering about the latest flash deal... Does anyone know if the $10 to the customer and $1 a month for the referrer is still valid with the first month off service? Sorry if this has been posted already and thanks.

Buying a phone

I need to buy a phone. How do j know if it will be compatible if I don't already have it to check the code on it? I know the model number of the phone, but that's it.

Resolved! Changed from 30 to 90 day plan

Hello!I have been with public mobile for a month and love it. I signed up for a single month for $47 to test it. I loved it. Today the 30 days ended and I went to my account and went through the motions of changing my plan for a 90 day (unlimited Nat...

Several PM's to mod, my account is still in limbo due to failed port

It's been several weeks now my port is still hung and I can't make calls from my phone. I left repeated private messages with the moderators and I have not gotten this issue resolved yet. I admit I am getting frustrated. It looks like the only way to...

OVERCHARGED

I was told when I signed up that my monthly bill would be $ 10.00 plus taxes = $11.20. I just realized that Mobil has been charging my credit card more than what I signed up for. Since June My credit card has been overcharge. The master card credi...

Buying a phone

Where do you suģest buying a reasonably priced unlocked phone ? Thanks.

Unsolicited Referral Offers PSA

This post isn't meant to scare anyone from not using referrals but I just want to make people aware what happens when you use a referral. So I have had a few members reach out to me about how they received unsolicited referral offers and if they woul...

Auto pay?

I am signed up on auto pay but not really sure how that works now as I thought it would automatically charge my card every 30 days which should of been today but instead my accountexpiredandit said I needed to top my account ?

LG K4

PLEASE HELP! I want to smash this phone. How do I get it to recognize words?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Can't Connect to Network

Resolved! Cancelling Auto Pay

No notification of missed call and no notification of messages

Resolved! $20 & $30 data plans are overpriced!

terms of service - claiming IP rights over our work?

No Data

PROBLEM with plan change and response from Moderator Team

Resolved! portal

Resolved! What happens when I stop the service for 2 months and there are credits?

Number change to Koodo

can i add more data to my current 3 month period if I'm out?

Issues with porting the number to Public Mobile

Resolved! No data service

Resolved! Voucher Not Working

Lost refer a friend reward

Resolved! number

Cannot make local calls. Get message saying I don’t have long distance plan

Does the Geotel Note (China phone) smartphone work with PM?

Problems creating self-serve account

Porting from Petro Canada Mobility

Voucher

Resolved! $10/1$ a month referral with flash sale?

Buying a phone

Resolved! Changed from 30 to 90 day plan

Several PM's to mod, my account is still in limbo due to failed port

OVERCHARGED

Buying a phone

Unsolicited Referral Offers PSA

Auto pay?

LG K4

Recycled phone numbers

Question Regarding Unauthorized Charge and Refund

Recovering Deleted e-Sim

Purchasing Reward

Can't receive text messages