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The phone number entered is invalid or you may have created your profile already

deborahchambers
Great Neighbour / Super Voisin

Hello,

 

I have just activated a public mobile account and am porting my number over from Virgin. However, when I try to make a self serve account, I recieve the error message "The phone number entered is invalid or you may have created your profile already". I have recieved a text message saying that my number port was succesful. 

How can I create a self serve account?

 

Thank

2 REPLIES 2

Jackhyf63
Town Hero / Héro de la Ville

Maybe you need to send a private message to the PM and let them to help you solve this problem.

Anonymous
Not applicable

@deborahchambers, Did you activate your account yourself (on-line)?  If so, your self serve profile should already be created.  you can just log in.

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