The phone number entered is invalid or you may have created your profile already

[deborahchambers]

Hello,

I have just activated a public mobile account and am porting my number over from Virgin. However, when I try to make a self serve account, I recieve the error message "The phone number entered is invalid or you may have created your profile already". I have recieved a text message saying that my number port was succesful. 

How can I create a self serve account?

Thank

[Jackhyf63]

Maybe you need to send a private message to the PM and let them to help you solve this problem.

[Anonymous]

@deborahchambers, Did you activate your account yourself (on-line)?  If so, your self serve profile should already be created.  you can just log in.