Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

LTE light (aka 3G speed) and WhatsApp calls?

So, with that tempting promo out there I'm considering making the jump up from my talk & text only plan, for which I have a data add-on which is on full LTE. I use WhatsApp (and with one particular person Skype) over data to connect with contacts ove...

DONT GO TO WOW! in Masonville Mall London ON

I went to WOW today to sign up for PM because I saw an AD pop up while i was searching the internet for cheap phone plans, I was super excited when i found the 4GBs for $40. When I walked up to the desk to ask about PM and purchase a SIM card the sal...

Resolved! Activation Failed

Tried to active sim card. It showed message - Activation Failed.Sent message to moderators a few hours ago - No responce.Tried to activate again - Invalid Sim number and email already in use.Tried to log-in - doesnt let me.So what the next step? Anyo...

Need Help!

I topped up my phone 2 nights ago.. and still I am unable to make outgoing calls or anything at all. Please help!

US Addon Expiry Clarification

Just putting this out here so when I get the answer I can update the thread so other know. I received a text last night at 9:02 Pacific on 14 June which would be 1202 Eastern on the 15th, saying my US roaming addon would expire tomorrow. We have ...

How to connect lgg3 d8t2 to public mobile data

My lgg3 d852 cant connectTo public mobile data. How do u set lgg3 to b connected to data. Hope to hear from u guysThnx

Can't open my text message to get my 6 digit code.

Can't open my text messages to get my 6 digit code so I can create my new acct. and login. Is there a way to receive it to my email address that is on my registration.

10$ plan

Hi,Regarding the 10$ plan, the 50 minutes talk are also for incoming calls? Thanks,Tal

Resolved! Credit Card keeps on getting declined

I need to pay for the next 3 months. I tried putting in two different credit cards but I get the message Unable to Process Transaction What should I do?

Changing plan

So I want to change my plan from the 90 day plan, back to a 30 day plan. It was due to be paid yesterday so has now been suspended as I didnt have time to get to the convience store and pick up a voucher. Anyways when trying to change the plan, to a ...

Resolved! 40$ 4GB @3g Speed Promo Plan

What a fantastic Promotion! - just switched all three of my family lines over to it! Wish I'd seen it yesterday, before our renewal date - since the future dated change is only July 14th Keep these great promotions coming! Never been happier with a ...

Resolved! Question about available funds

Hi all,I just future dated for the $40 promo plan. There is $37 in my account. Plus, I have $12 dollars in rewards, so the plan will cost me $28 plus taxes. Even though there is plenty of funds in the account to cover the cost, I am wondering if I ne...

My data add-on is not shown

Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to ...

The load for my cell

I just switched recently from Koodo to Public Mobile. I got a load from Esso Gas Station close to my place, but it did not have an unlimited call across Canada. Could you pleas help me. Thanks. Nati

Made payment to wrong account?

I have 2 public mobile accounts. I made a payment to one account, which was actually intended for the other account Is there any way I can get this payment moved?

Resolved! Use all data by accident in one hour

So I was streaming HD 60fps in the background and while I was working and I didn't notice that I was using data. I have 2 months left until my next renewal. I have been a loyal customer for 7 months now, and would really appreciate if I can get my da...

over the data limit

I have lost my pin number and am over my data usage what do you suggest

lost pin number

How to I retrieve or change pin number

Resolved! Moving to the New Promotional Plan (4GB and 40 Dollars)

Hi everyone, I am currently on the 30 dollar plan with cananda wide talk. I just saw that there's a new promotional plan that is 40 dollars and 4GB. I was wondering whether I could move to this plan, keeping all my settings (rewards for example) int...

Resolved! Multimedia (MMS) Messages are Not Sent

Hi everyone, Starting from a few days I am unable to send MMS messages. I first thought it was a problem with the recieving end that the messages are not delivered, but now I've tried with several friends and every MMS I send it gives me an error (s...

Resolved! Auto renew when data runs out?

Ok help me out guys... I am on a 90 day plan, so I have a nice wack of data to use over a 3 month period. Most of the time I do not need that much, but occassionally I am going to use up a ton at once (tethering my laptop). When/if I run out of data ...

Old customer charged but no service

I have been using the same sim for years. I am not a new customer. I was charged the monthly amount by public mobile but they haven't reactivated my service. I have been contacting the mod team for 3 days now trying to rectify this. They keep asking ...

Resolved! Texts registered but I haven't used any outgoing texts?

I'm new to this and just signed up my daughter yesterday. She has not used any outgoing texts however it shows on usage that there have been 7 outgoing texts. Can someone explain? Thanks

Resolved! Refunding an accidental add on?

I was under the impression i had to put on a US data roaming add on BEFORE my plan rolled to the next month! I literally just bought it 10 minutes ago and my husband told me i misunderstood and it is going to expire in ten days, not ten days AFTER I ...

My unused data is going to expire can I donate it to charity?

Data & Add-OnsAmount Used3GB at 3G Speed /90 Days518.097 / 3072 MB I only used 15% of my data and its a long shot but I don't see an option to donate data, can I send it to africa or something else useful? I feel wasteful.

unable to make or receive local phone calls

Every time I make a local call , it says I do not have a long distance add-on., and I can not receive calls

Resolved! money roll over for prepaid cards

if I pay 40.00 does this for sure cover 2 months or should I not bother and only buy 20.00 thanks

Resolved! will this phone work on pm

I bought a cheap mobile for talk and text only, It is a cewaal cw-147068-2 . 850/900 1800/1900 mhz. Will it work on PM. thanks for any help.

About time CRTC ordered to do something

It is about time. Our complaints did help. http://www.680news.com/2018/06/14/ottawa-orders-regulator-investigate-telecom-sales-practices/

Cancellation of plan

Hello, I’m just wondering how I can cancel my plan for public. Also I just paid for my 3 month plan last month and I’m just wondering if I am able to get a refund. thank you.

Community

Forum Posts