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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data not working

Hi, I switched to plan with data 2 days ago, but it's not working.I have LG G4, set up APN according to apn-canada.gishan.net, rebooted - still no luck.Hi can I get data working?

I'm locked out of my self serve account

I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?

Was charged twice

On my payment history states that on September 13th, the day I registered and created my account with public mobile, I paid $10 to public mobile and that I was refunded $10 however, my credit card statement shows I was charged $10 twice on that date,...

Resolved! error page

I'm trying to get an add on, but each time I click the add on tab I get the error: Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I logged out and in, still the ...

Data does not Work on iPhone

Data not working on iphone 6/ios12.Apn sertings verified to be correctPlan includes 4gb of data that I cannot use Pleas help

Canada usa plan

With th $50 Canada / USA plan can you call from anywhere in USA to anywhere in Canada or do you require any additional add ons. Thanks

Renew data plan halfway through the month?

Hey guys, I used alot of data in the last 2 weeks, I still have 2 weeks to go before my plan renews, is there away to add more data? Can I cancel my current data plan and add a new plan? Any help would be great

Data help

Hi, I have the $40 4.5GB plan, but I have used more data than usual this month, I still have 2 weeks to go before plan renewal, is there anyway to add data to my plan? Can I add another $40 for 4.5GB halfway through the month? Thanks

Lock out from my account

can anybody help me. get unlock from my account intry resetting my password but not even that is working. Thank you

number transfer is failed

Hi. I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone number, but not ...

Resolved! RCS Support and New Features

Hello Public Mobile, I'm wondering if there are any plans to implement RCS for texting on Android? Also, are there any new features (eg. wifi calling, etc.) coming to the service in the imminent future? Appreciate the update

Resolved! APN Settings not working

I did a factory reset on my wife's Galaxy S5, and now I can't get MMS messages to work. I entered the APN as listed on this page - https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s5 but I just can't get it to work. I've tried restar...

Resolved! Port Number from PC Mobile to Public Mobile at Mobile Shop location?

Activated my SIM with a new number as was stated if currently with PC Mobile or Koodo, then port number with moderators. Looks like I jumped the gun when I first read 'Up to two hours' to port. Seeing posts with 24hr+ for mods to repsond (Not their...

Resolved! Failed number port?

Hello, I activated my new SIM card yesterday around 11 pm. I got an unlocked refurbished Blackberry Curve 9360. I only want to use talk and text, not data, so I don't really care if data works or not. I tried to port my number from Rogers. Now my Ro...

No response when texting pw,123456,center,XXXXXXXXXX# to my device

Hello, I am trying to setup the service for GPS tracking watch with an app (SeTracking) and the device provide has its guidelines that the following tesxt need to be send from the cell phone that the app is getting install to: pw,123456,center,XXXX...

changing plan early-

>I'm out of data again before my 30 days is up.... no problem I'll just go buy some vouchers.>I apply the vouchers and I have $62.00 in my account.>went to change plan early, selected, same plan as before ($50 unlimited US/Canada, texting, and 8 GB d...

How to stop plan?

I want to stop my plan. I am not on autopay. If I stop paying will it stop my plan?Also if I stop my plan will I automatically loose my number?If I want to use a new plan with Public Mobile in the future (I do not know when) will my SIM card work or ...

Cancel my new account

Can I cancel my new account and get a refund?

Resolved! Self Serve username is "not available", use a different email address...

I am setting a phone up for my elderly father and he uses a single email address. I would not think this makes a difference, but I'm in Alberta and will be visiting him next month in BC (with phone). He nor I have ever set up a phone at Public Mobile...

Trouble with account set up

I have created my account and registered my SIM card as well as requested a phone number porting a couple of weeks ago. I tried to log on to my account today to see what was going on but could not proceed as the system would not take my password. I...

Resolved! Cannot transferring phone number after bad transfer

Hi, I've just (3 hours ago) activate my public mobile account but in the form to transferring phone number, I type wrong PIN (my bad) ... Now If I try to transferring phone number through the self service, I got the following message:We were unable t...

SIM card registration failed

We have an old Nokia flip phone that we recently unlocked and signed up for Public Mobile. However, when I turn on the phone, I get the message "SIM card registration failure", and of course no service.My account has an available balance, and we chec...

Extremely unhappy

Is there somewhere I can go physically to get a PUKv code? I am super unhappy with this service provider so far is been nothing but a headache and a problem.

Resolved! Can’t send and receive sms

I attempt to port a number from fidoit just calling out workingData workingbut I cant send and receive smsand nobody can't calling me??????My phone number active until October 18,2018

Payment was taken twice from my bank account

My account was changed twice for one month

Resolved! 3g tethering

when i try to share my 3g it's say ask your provider Telus... What am i doing wrong?My phone is a iphone 4s,Everything working like a charm appart the tethering...ThanksJ

J'ai perdu ma carte SIM et téléphone

Bonjour,ca fait une semaine mtn j'ai essayé de récupérer mon numéro téléphone sans résultat ,j'ai perdu mon téléphone et carte SIM et j'ai acheter une autre carte et j'ai changé le numéro de carte SIM dans mon portail jusqu'au mtn pas de nouvelle ,mo...

Resolved! “International Text” costs less than “No Text” ???

Looking at Public Mobile for my Dad and maybe my family too. Under the build your own plan, under “Unlimited Text” are two choices. If you select “International” the monthly cost is $47, if “No Text” is selected the cost goes *UP* to $57. Is this a w...

Transfer my number from koodo

I want to transfer my number from koodo,it advised me to pick a new number then contact a moderator to help me port my # over,but I don’t know how to contact a moderator.

such a lot of SMS notifications...how to turn of "send" notifications, and having a notification

wife has a Google Pixel. After the most recent OS update, her SMS notification sound now triggers when sending a SMS. It has also started out re-notifying her when she opens Messenger.So, she'll obtain a notification while the SMS is obtained, again ...