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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cant get my number ported.

The number we tried to port over to public moblie wont work and wont recieve phone calls. So changed it to a public mobile number. An now I cant cancel the old contract because the number is stuck. How do I fix this?

New user looking to get my refer a friend credit.

Hi I recently just joined public mobile but the referring a friend tab wasn't working properly and I wans't able to add my friends phone number so we can get this promotion https://productioncommunity.publicmobile.ca/t5/Announcements/Until-December-6...

Black Friday promotion

I purchased the $40 plan on Friday November 23rd. The opromotion gave me one month free. I purchased it at London Drugs. Your website was down so London Drugs staff called your assistance desk for stores. They registered me for the $10 plan just to g...

Number not being switched over and sim card issue + email issue

Ive tried setting up my mothers phone public mobile and transfering her number however there was an error when trying to check out and it didnt go through. Next time i tried re entering all the info and now its saying the phone nmber is no longer val...

Autopay Fail, No Service

Welp, after a year and a half without any issues I just had autopay fail on two accounts using the same credit card number. I've emailed the mods and am awaiting a reply so that's done. However, in the meantime, I've tried manual payment (amount due ...

Reset pin

Hi I can log into my account and need to upgrade my plan urgently plz. ********** email alternate cell ********** or **********. Need reset pin to buy add ons. Andreset password to login. Tx 4 urhelp.

Out of province calls don't work anymore

I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work. What sh...

Why I moved in 3 accounts and gave up extra data

Why I moved in 3 accounts and gave up extra data So, I am finally here for good, moved 3 accounts from Rogers, here is a full review of my process.... I did a small stint with PC Mobile which was the Loblaws version of Telus and my reception was inc...

Motorola E5 Play works with Public

I bought the Motorola E5 Play from Chatr at Best Buy for $139 and Loblaws (Zehrs) has it for $129. I was told the phone would be locked to chatr but that was not the case, I inserted the SIM card and it worked perfectly. I bought the phone for my son...

Transferring number from Fongo app

@CS_Agent @I am transferring my number from Fongo VoIP app. I have already made payment to activate my Sim card at Public Mobile for over 12 hours but my Sim card still shows no signal. Is this normal?@

Resolved! PM Black Friday Sale

I think PM can do better on their Black Friday Sale.. I got that exact same promo offer text sometime in Aug before. It was not something totally new and attractive in my opinion. I feel PM should work on offering better phone plans for LTE 4G (in...

Weak signal strength

hey, i moved from fido to PM 2 days agoI followed all instructions, did the APN settings ,etcIm using an LG G3The problem is i only get 1 or 2 bars... but even when 1 bar i havent experienced a drop call.So even though the phone is showing weak signa...

Top contributors

Hi,I earned 26 Oracle's and was not mentioned in any of the contributes lists,I was curious why it was not noted. Thank you

Resolved! US plans

Hi am going down to the US this monday will be back on Friday, was going to order the US roaming package but my plan renews on Nov 28th, will my roaming package carry over?? would like to know this before i head out Thanks

Resolved! New member here no service

Changed my sim card and now it’s no service. Cant call or text and no data. Need help to fix this.

Resolved! Change an Add-on

I accidentally clicked US data roaming somehow, and I just wanted an extra GB of data regular. Ughhhh. I've been wondering for days now why it hasn't been giving me data! Did I just waste 20$ :(??

Resolved! US Roaming. No Data

I am in the U.S. Connected to the AT&T network. Can text, can talk, but no Data. I confirmed my plan was debited $20. Roaming is "on". Help!

Resolved! Extra Funds from $100 voucher

Hi, so I was wondering what happens to my unused funds if I purchase a $100 voucher. I am on a $25/month plan, so would I not need to pay the next 3 months, or would the funds dissapear?

Unable to pay for plan. credit card payment not accepted

Hi. I bought a $10 plan. It was a one free month plan, apparently I have to pay the 1st month and the second is for free. It it demanding me to pay this second month thaat is supposed to be the free one and in the meantime the credit card that was...

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Resolved! Accidentally changed plan now instead of next renewal date

Hi, I changed my plan to the special $40 offer, but accidentally changed it immediately instead of the next renewal date. Is it possible to have that fixed so I'm covered till December 20th according to my previous payment and the $40 payment I made ...

Resolved! Can't use data

Can someone help me here... Contacted mod few times seems to be not working on weekends or something... I paid ten bucks for the two hundred meg data add on and cannot use it... Please help!!!!! Thx...

Resolved! Bonus

How long do the bonuses stay on your plan

Cannot change my credit card info

Hi community,I am trying to change my credit card used for autopay (through payment -> replace credit card). I get a message saying that my credit card issuer is blocking the transaction. So I called my credit card issuer and tried again while I was ...

Sending text

Hi I have an unlocked LG G5 it worked fine until I switch to Public mobile, and really it is still working good I just cannot send text messages, I can recieve them and can make and recieve calls plus my data works fine I checked to make sure the apn...

Login has been disabled. Please contact Public Mobile Customer Service.

I've been using the good password to log on. First of all, I'm starting to think I should stop being with this compagny, I keep having trouble and the only way to contact someone from Public Mobile is writing an post. I can't log in to my account, I...

Resolved! Cannot log into my account getting an error. Disabled?

Hi,I cannot log into my account and I cannot reset my password as I get the following error. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Thanks,ET

Resolved! Can’t receive calls

I can make out going calls and txt. But when some tries to call my it says my number is not in service. I am new to Public Mobile and was just wondering if I did something wrong in my activation.