Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...
I recieved the following: "Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."What do I do? My credit card itself is not the problem.
I've been visiting the US since 5 days ago. Since then I've got about 40 msgs from public mobile with the following: Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfs...
I'm new to Public and have a question about topping up my roaming plan while abroad. Let's say for example that I purchased the US Data Only option, and I use up all the data while I'm in the USA. Is it possible to call *611 to purchase more data eve...
Hi, my mother in law is setting up an account. She started a session, walked away from it for a time and now her session has expired but she can't use the same SIM number. can someone help please? thanks.
The US texting addon is no longer showing up for me. Am i missing something? Ive had to add it to my account the past 20 days, and need to add it two more times for our trip.
I referred a friend and for the $1/mo on my account but the one time $10 credit is not showing on their account - how long does it usually take for this to be applied?
If I want to move the Public Mobile sim card in my phone to a replacement phone, will the new replacement phone have the same number and Public Mobile plan?Do I have to manually move the contact information to the replacement phone?
Hello there, I would like to create a self serve on-line account but when I put my phone number it says the number is invalid or already created the account. I don't remember creating a account. Please advise. I need to update my credit card info...
I want to give PM a try. One thing I read when researching PM plans confuses me. If I am in northern Ontario where there are only Bell and Rogers towers will my PM phone work, or do I need to purchase a roaming package as the small print seems to i...
I have had no service since last Thursday started a ticket on Saturday I have had no answer drove 2 hours to repair center for apple was told you guys locked my phone I want it unlocked I am not happy
Bonjour depuis que j'ai mon cellulaire, je n'arrive pas à écouter mes messages vocaux alors que tout le reste fonctionne à merveille.Ça affiche: << Erreur d'exécution de la requête. Erreur inconnue>>Que dois-je faire?
Hello all, I searched for this topic on the forum but I did not find any information. Apologies if this is a FAQ. Are there voicemail shortcuts and hot keys? Specifically how do you fast forward or advance in a recording, go to end of recording, rest...
My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than...
Hi, Many month ago, I ported my home phone number to PublicMobile. Now, I want to get my phone number ported to Voip.MS but I need to keep the PublicMobile service working ... with a new phone number so that My kid won't get phone call for me or my w...
My PM account was suspended since yesterday, and I see the message "Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service" in my PM account. I gue...
Now that my son is 19 years old he can get his own phone contract with Public Mobile. Can he keep the same number? I assume he signs up for a new account and requests the number from mine?
When I press my voicemail key it says call failed. I have tried going to the keypad and holding down number one to call voicemail then it tells me "error performing request, Unknown error." Then call failed.
Hi, I need to "remove" voice mail entiredly from my current plan as i have this forwarded to my work phone and the voice mail stops the call from being forwarded. How is this done?
On February 20 I paid two separate payments of $8.00 for 20 days of coverage and on March 1 was sent a message to pay again for another 10 days, I’ve been trying to get help and able to use my phone. Is there a phone number I can call to fix this?
My lg stylo 4 is carrier locked and I bought the phone off internet which i can't get ahold of the person i purchased it from. I wouldn't have bought it if I knew anything about phone locking. So can you please help me so I'm not out of a $100. ...
Hi--my daughter has a Public Mobile SIM in her watch. Her usage says she is calling 6475804001 multiple times, but I can assure you, she is not. There are forums where people are talking about being charged for this same number when they have not cal...
I have the $50 plan but when I try to phone or text in the US it tells me I need the proper plan. iPhone says connected to AT&T and have rebooted iPhone. Thoughts?
It's been 3 days I have no service network. I tried everything that I saw the comments here in the community chat, still Public Mobile is not working. My account was already activated when I checked it. I tried to put my sim card from Telus back in m...
