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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My husband's phone cannot call anyone!

Hi,I am asking this question for my husband as he is not computer savvy. We have been on Public Mobile the past few months and are very happy. Tonight my husband tried to call our son and got a voice message saying `your plan is not setup for long d...

Double deduction of minutes

had an addon and active minutes in my plan. There was a double deduction or maybe the minutes didn't get credited this time since it shows that all of that is utilised in just 9 days and I have't made many calls.

Resolved! may I bring freedom phone number to public?

may I bring a freedom phone number to public? I wanna experience public service.If so and how? thanks.

Activating SIM card, new customer

Resolved! Stopped midway through registration

After entering plan details on new SIM was given a server not found message. Tried to start over again but it says the SIM is invalid. Suspect part of the registration took bu cannot reaccess it.

Resolved! I need a monthly phone bill receipt!!

HELP!! I need a monthly phone bill receipt to expense it as part of my company benefits. How do I get that??

Paying for phone on auto pay. Haven't been able to register since getting the phone Sept 26th.

Resolved! cant able to upload a voucher of $50 in my account

Hi My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error...

Resolved! Family plans?

Is there any Family Plans available or additional users & their phone numbers that can be added to 1 account (i.e. one email)?

number tracking mistake

Hi,Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying ...

Mms download issue

I am not able to download mms on my mobile Is there any setting thats need to be changed?? Pls guide

Resolved! Signup

Hi. I am trying to activate a new phone and initially when I done it the credit card had an error and now when I go back to renter it comes up invalid sim. I have waited for 8 hrs now and still not working. Could someone help

I cannot log into my self serve option, saying my password is incorrect

I need help and I am getting frustrated as its been over 3 days of troubles I am having just trying to get my sim card to work.Thanks

Resolved! Pausing my plan

I had a payment go thru on Oct 27 and I leave the country on Nov 7 for 5 months. I will remove my sim card while I’m away. Apparently, I can defer payments for a maximum of 3 months. How do I stop my payments ahead of Nov 27 payment date? Then, I hav...

Resolved! 15$ plan bonus not applied

Hello, when I purchased the 15$ plan with 250MB data, it says I would have an extra 250MB data if I use auto payment. I am using auto payment and I don't see the extra 250M in my data usage maximum available.Do I actually have to go over my initial 2...

Needing referal code instead of phone number

Hey guys. I really liked the way public mobile was handling this before, where you could just give out your phone number if a friend wanted to get referred. this new code thing is hard. is there a place we can actually make a comment because its ...

change plan

i changed my $150 plan to $50 monthly and im billed twice?? someone help!!

Resolved! Multiple add-ons

Hello PM Community,Apologies if this has been asked before, but I didn't find anything in the first few pages of the Plans/Add-On forum. I have one of those grand-fathered $120/90days plan, but with voice for in-province only. Two questions: 1. Curre...

Phone Compatibility

Hi there, I have an LG A341 phone but it’s not in the drop down menu when checking phone compatibility. Am I able to use pm with this phone? Also, I’m not interested in using the internet and don’t need data. Are any talk/text plans available or do...

No data

Plan

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

Cannot receive or make phone calls, but can still text

Hi there, So I just flew back into Canada from Peru for the past two weeks. When I came in and put my SIM card back in it took me a while for texts to work again, but I still cannot make or receive phonecalls. Whenever I make a call it instantly drop...

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Why do I say this? For the following reasons:(@Alan_K and @CS_Agent please take note!) there are 4 serious problems with this ticket system:verification by SIMon does not seem to be passed on correctly to mods, requiring to be verified again (if you...

Hooking up a phone

Bought a sim card off someone close to me but when I try to hook up said invalid sim. Anyway this can be fixed trying to get the 15 dollars package and on a very tight income

Resolved! 6 months in Mexico

HiI'm in Mexico till the end of April. My $40 public mobile account is paid until November 14th. What I would like to do is change my plan to the $10 before my next auto payment. Them I would like to report my phone lost and then report it found befo...

Resolved! $15 plan

If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.Also when I call out for other city within the ontario, I hear "the long distance may apply".

Resolved! changing credit card on file

Hi!I would like to change the credit card for the autopay. I can't find a way to do that (except for possibly removing the autopay alltogether and enabling it again with a new credit card. Any tips?Thank you!

Want to cancel my voicemail

I want that if someone calls after rings if don't attend , its should not initiate voice message option . Can any body help ?

Resolved! Rewards not applied

Hi, My account wasn't credited with the refer a friend and autopay rewards for this month.Can someone check for me pleaseSandra.

Plan

My plan isn't working and I'm in thunderbay Canada and my plan is the 50$ with 8G of data

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! My husband's phone cannot call anyone!

Double deduction of minutes

Resolved! may I bring freedom phone number to public?

Activating SIM card, new customer

Resolved! Stopped midway through registration

Resolved! I need a monthly phone bill receipt!!

Paying for phone on auto pay. Haven't been able to register since getting the phone Sept 26th.

Resolved! cant able to upload a voucher of $50 in my account

Resolved! Family plans?

number tracking mistake

Mms download issue

Resolved! Signup

I cannot log into my self serve option, saying my password is incorrect

Resolved! Pausing my plan

Resolved! 15$ plan bonus not applied

Needing referal code instead of phone number

change plan

Resolved! Multiple add-ons

Phone Compatibility

No data

Plan

Cannot receive or make phone calls, but can still text

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Hooking up a phone

Resolved! 6 months in Mexico

Resolved! $15 plan

Resolved! changing credit card on file

Want to cancel my voicemail

Resolved! Rewards not applied

Plan

esim

Service Issues

No activation?

couldn't login in account

Transferring Service From SIM To eSIM?