Community

Phone lost

I'm lost my phone. I would like to cancel it. What can I do?

New account keep number

Now that my son is 19 years old he can get his own phone contract with Public Mobile. Can he keep the same number? I assume he signs up for a new account and requests the number from mine?

Billing

 how can I get a copy of my monthly billing . because my phone is for business use

Rewards

Simply put...how do I get $ off my 30 day bill? Jusy by asking and answering questions onnthis forum? Is that the basic way? 

I need to increase my data plan

“Call failed” When calling voicemail

When I press my voicemail key it says call failed. I have tried going to the keypad and holding down number one to call voicemail then it tells me "error performing request,  Unknown error." Then call failed.

Remove Voicemail

Hi, I need to "remove" voice mail entiredly from my current plan as i have this forwarded to my work phone and the voice mail stops the call from being forwarded.   How is this done?

Lost the data

Dear PM, I lost data. please help me check ASAP. Thanks

US add on

On February 20 I paid two separate payments of $8.00 for 20 days of coverage and on March 1 was sent a message to pay again for another 10 days, I’ve been trying to get help and able to use my phone. Is there a phone number I can call to fix this?

Unlock carrier

My lg stylo 4 is carrier locked and I bought the phone off internet which i can't get ahold of the person i purchased it from. I wouldn't have bought it if I knew anything about phone locking. So can you please help me so I'm not out of a $100.      ...

$50 plan and issues with US calling and text

I have the $50 plan but when I try to phone or text in the US it tells me I need the proper plan.  iPhone says connected to AT&T and have rebooted iPhone.  Thoughts?

Can't receive SMS texts from Twitter

I switched from VM to PM around Nov 1st 2019.  Since that time i've been unable to receive twitter sms messages.  I'd really like this fixed.  Browsing through the community chat it appears as though a moderator might have to do something. Thanks

Can't make a 1800 call

I have Canada-wide Talk and can't make a 1-800 number.  The voice tells me that I don't have Talk.

Is the monthly cost payed in the beginning of a month ?

I became a new customer of public mobile on the night of last Friday , Feb-28 .After my new public SIM card was activated , I added my wife's credit card as the monthly autopayment  to this sim card .And I found that $40 was payed in that night , I f...

Invoices

As you all know (or for those who don't), Public Mobile doesn't issue any invoices when you pay, nor give you any receipts. In the past, I never had any need for invoices until the past couple of years when I started to do some freelancing at the sid...

Paying for add on

I have automatic payment set. If I want to buy an add on can I just buy it and have public mobile take the add on out of the same account? Or do I need to manually deposit money into the account to cover the add on?

GPS issues

I have been doing deliveries around the city and have had issues with the GPS. Not sure if it is to do with my phone, Google, or Public?Happened 4 different times tonight where I would start going to my delivery destination and it would not read as d...

Inadvertently overpaid and cannot presently use Public Mobile

I am presently in the U.S. until the end of MarchToday i reported both our phone found so we could keep our number.I thought the selection for talk and text here in the U.S. would allow me to contact the folks back home. Unfortunately I can't, and ma...

Amazing service

Just came back from the Richmond Centre Public Mobile. Amazing service from the team.  Nicholas, Yanina and TJ were so helpful and got my phone into fine working order. Highly recommended!!

Texts not being sent/received by everyone

I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I di...

“SIM not provisioned for voice”

Hello there, I have a brand new phone, with a new Public Mobile SIM, and I ported my number over from Telus. My husband has the same phone and uses Public Mobile already, also ported from Telus last year, so I know this should work. My Public Mobile ...