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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Missed calls

Everyday I am getting calls that I got missed call from you, but I am not calling. Someone else is using my number... how to to fix that?

Need puk!

Sent 2 messages now to moderators need the puk number for my daughters phone. She leaves on vacation with her father and need it asap!

Resolved! Trying to change to new plan before plan re-news

I am out of data and my plan does not re-new for another 10 days. I don't mind that I will be out the money...I've topped up my account to $60 and and trying to "change" to the same plan that I already have. When I click on change current plan now, i...

Resolved! TALK INCLUDED

I'm trying to make a call but public mobile keeps coming on saying that talk is not included, but it is. Why is this happening.

Resolved! Rewards

I activated 2 public sim cards last month.One is for me and other one is for my wife.We both were using chatr before, then she motivated me for public mobile, at that time i refused.But after one month we discussed again and i was ready to get publi...

Resolved! Reactivation time

How long does it take after payment to reactivate the phone

Resolved! Port status

Hi, I ported my phone number in last night when creating a new account. I used my old pin, which I'm 99% sure is right. Incoming calls are still going to my old sim, so if I was wrong and it failed, can I give my old account number to a mod to try ...

Resolved! Mobile data to save on Samsung J5 (2016)

Hello,I have just got a Samsung J5 cell phone, so I am still learning to use it. I have 2 questions: 1. Whenever I turn the phone on, the phrase "Emergency Mode" appears just below the PIN pad. I thought my phone is already activated so this sign ...

Calls not being completed

Hello, My phone number is xxx-xxx-xxxx. When I try to make a local phone call I immediately hear a message that says "sorry, we cannot complete your call. You do not have an active long distance add-on..." Can you help me sort this out? I have not be...

Not receiving calls in the US

Hi all, Currently in the US and just setup my account and ported my old number. I am receiving text messages fine, however I cannot receive calls. Do I need to have a US roaming package to receive calls as well?

Resolved! Can MMS only be sent on data or can it be sent on Wifi

I cant seem to send any pictures via text without having data on. Is this standard practice or am I missing something that will allow pics via text to send on wifi. Thanks

Resolved! Plans renew

My plan renews tmo and I jus updated my plan and it took the money out of my account already with the new plan started, so would I lose what I jus paid for tmo bcuz my plan is going to start over tonight? Fk I hope not cuz that was lots of money. Sor...

Resolved! US carrier used for New Roaming plan

Which US carrier will be used for the new roaming plan for USA that was recently announced?

International text outside Canada

Hello all,Im leaving for 3 weeks outside Canada i have unlimited international text ,so can I receive text in abroad or I can send only or both possible? Is there any possibility or any add ons? Thank you

Texting not working when changing province

Went on a small trip from Manitoba to Saskatchewan. Was able to send and receive texts shortly after crossing the border in the afternoon but stopped working in the evening. Could still send pictures through data. Texting was impossible until one hou...

Data didn't get renewed, currently on a plan that includes 500MB

Have autopay setup, haven't had an issue in over a year. For some reason data didn't get included in the renewal this month. No sure how to get this fixed... Thanks

Resolved! Change to new plan

Hi,I want to change my plan to the new special offer"Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus" Does this $25 include the loyalty and autopay discount? I have $5 for loyalty and $2 for autopay. So, would my plan be $25 minus $7 = $18/mth...

Resolved! Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

Hi, Tried to reset my password but received the below error message that prevents me from proceeding to next steps. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Please help!Scott

Sorry we can’t complete your call ! You don’t have active long distance add-on

Hello ! I am getting the prompt or message about not having active long distance add on on my cell phone plan even though I am dialing local numbers. it started happening 2 days ago, I can see that my account is in good standing. I was able to call l...

Resolved! Unlocking phone

I need to unlock phone

Unable to send/recieved sms

I recently came back from the US, i had added call and text addon. This add-on recently expired and now I am unable to send or receive texts. Have sent a message to the mods, wondering if anyone here has any suggestions. Thanks, Hanif

Hearing someone pressing a keypad while on a phone call

this was happening when i was speaking with my parents, i thought maybe one of them was talking on the phone with me while the phone was being pressed against their ear/shoulder. i told my mom to stop pressing the buttons and she said it wasn't her, ...

Resolved! Porting number

How do you port over oldnumber if TELUS acctis inactive

Resolved! reward

I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he pr...

Resolved! Minutes not working

Hi, I went for the cheapest plan for 1GB like an idiot and used up my data very quickly. I decided to add 200 minutes to my existing plan but the minutes are not working. Why aren't they working on my phone and what do I need to do to resolve this ...

Not Receiving Text Messages

Incoming text messages stopped working this afternoon yet outgoing text and incoming MMS work fine. I had a US Roaming add on end today which i see in an other post has sometimes caused this condition. I have sent a private message to the moderator t...

Autopay Reward Not Applied

Just wondering if anyone else has had issues with autopay reward not being applied after a sim card change? I've been with PM for just shy of a year and this is the first time it hasn't gone through. My card was charged for the full amount of my pl...

Resolved! Consolidating accounts

Hi, I have 3 accounts that I pay and look after. One for my wife, one for my son, and my own. Is there a way to make all the accounts accessible under my login instead of having to login and logout to each account?

Resolved! plan expired and autopay is gone

Please anyone help me! I logged in on my account when I noticed that my plan is expired. I am on autopay not it shows that I am not. I updated my visa information on the account and try to make the payment but it says its unable to process the transa...

The option to change the MMS or SMS settings is not visible

I have an iPhone 7 which is up to date on the latest iOS but after installing the SIM card I am not able to see the normal screen for changing your MMS or SMS settings. The only thing visible under network settings is the Personal Hotspot APN settin...

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