Suspended due to insufficient funds, will not accept payment

[Dipbaud]

My account has been suspended due to insufficient funds, even though I am on autopay and received my autopay notification. When prompted to pay, it doesn’t give me an amount I need to pay and when I select amount due, it tells me my account already has enough balance. Anything I’m missing here?

[CannonFodder]

@Dipbaud   Does your account actually show a balance equal to, or greater than, the amount your plan costs? If not, manually add enough funds to cover the plan cost, hit the re-activate button, and if necessary, restart the phone.

[gblackma]

If you log into your self service account, is there a reactivate account button  @Dipbaud? If there isn't,  could you please check your credit card statement to see if you were charged?  If it was, use these tricks to reset your phone
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5    minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)