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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Will Public Mobile work my LG G7 ThinQ?

On the page to check if your phone is available, I select LG, but there is no G7 option. There is only a G7 Fit option or G8 ThinQ. Does this mean the LG G7 ThinQ isn't compatible with Public Mobile?

New in package invalid sim

Hello all, Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated? Thanks

Resolved! Promotion

Just actived my new SIM and $40 plan, but didnt get $10 off on my plan

Resolved! Help! Voucher can't be added

This has happened before, but it was ages ago and I have no clue what the solution was. I have double- and triple-checked the voucher number to make sure I'm entering what's on the receipt. It has been a few months since I used a voucher for paymen...

Resolved! Payment not available?

I'm trying to pay my balance but when I select payment it says I have enough money as a balance, even though it isn't and I'm unable to put a payment through, I thought it would go through automatically a few days ago, but now my plan is expired.How ...

Samsung Galaxy M30s/A30s compatibility

Hi, I'm on vacation to my home country and my phone broke. While I was looking to buy a new one, I stumbled upon the Samsung Galaxy M30s. When I check for compatibility on the PM site, it seems it is compatible. Not sure if there is anything differen...

Resolved! Add On US Unlimited Talk for 10 days Service

I just log in and added funds to the account so to purchase an Add ON 10Day US Unlimited Talk I intend to use right away. Funds already successfully taken from the account and got charged to the credit card on file. But then, when I am double check...

Regarding non activation after recharge

I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet why ??i was in emergency and got all messed up ?

Easy Experience in Victoria BC

Got a voucher at Shoppers Drug Mart (Uptown), a sim from London Drugs (Quadra), both nice and easy.Activated at home, no problems (well, one error message and re-do, but that's not much of a problem).So far so good so my very first cell phone (no ser...

the activation link leads to a blank page. i can't activte my new Sim!!!

Resolved! Showing call made when it wasn't

I just checked my call log and it is showing calls made when I know they weren't. The first one was this morning when I was sleeping and the second one was an hour ago and I know I did not make any calls. It is not an issue as both calls were under ...

Resolved! RENEW PLAN EARLY via SIMON

Stay Safe!

Resolved! Lost Sim / no account

Hi I've had my sim card stolen and apparently have no linked account to that sim, even though I set up auto pay online once upon a time. I need to cancel this payment and ideally order a new sim for that number. Thank you

Resolved! do you have a phone # to call

i have an iphone 4 and will it work on your system

activation page down?

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.pub...

lunar new year promo

Ordered my SIM late last week and just got it but noticed the Lunar new year promo ($10 off for 8 months) is no longer available. Is there any way around this? Can't find a customer service number or contact besides this forum. thanks in advance,

Resolved! Sim work with Yeastar GSM Module

Will Public Sim work with a business telephone system for SMS messaging?GSM Module 1 GSM Channel1 Channel for GSM Voice Calls Frequency: 850/900/1800/1900 MHz (quad-band)

U.S Roaming for 2 months

Hello, I will be Snow birding in the U.S. for 2 months and I would like to find a way to add enough U.S roaming to cover the entire visit. Is this something that a Moderator can add to my account, or do I have to come back every 10 days and purchase ...

Resolved! Rewards

I've signed up for $40 plan yesterday (3 Feb 2020). How could I confirm that I am getting my $10 off for 8 months.

US pkg

I am having trouble with my US pkg. After the call is answered I lose it in just a minute or so!!

$10 for 8 months

Hey, I created my account and signed up to a $40 plan on Sunday evening, February 2nd. I want to make sure that I am getting my $10 off for 8 months as the offer expired on February 3rd.

Resolved! Set up two plans for my kids with autopay enabled. Both have been deactivated.

Hello, I recently purchased two Public Mobile SIM cards for my kids to go with the second hand phones we purchased. I set both up with my credit card and enabled autopay. That was in December. Everything worked great with the phones until (I belie...

Loyalty rewards issue

HiI started this issue about month ago beginning of January. I noticed that my loyalty reward is not posted on my self account even thought is deducted from my payment. I started the claim with moderator team. Since then I deal with 4 different agent...

Resolved! Sim Card Not getting signal

I have restarted my phone because an app was acting up. When I turned the phone back on my phone shows emergency calls only. Before I restarted my phone I had a strong signal. I'm using a Blu Vivo XI+ I have taken out the sim card and put it back in....

Bad sevice

I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times thr...

Used half my months data in one day?

So based on my data useage I somehow used half my data in one day and now I am out? Due to renew cycle mid month. I received the notifications late last night while I was sleeping that I had used 95 percent of my data. Not sure what happened. Has thi...

Where did you buy your phone?

Looking for some suggestions on where to get smartphones on the cheap. My only requirement is that it be waterproof and work on PM.

Getting Started - Need to Port in Number

Hi,I am a new customer and I need to port in my number from old carrier. Could someone tell me the steps of how to transfer number. 1) Submit request to port in number2) Create account3) Choose Planetc Thanks.

Friend reward

Hi there, yesterday, i bought my new sim card and registered my account.And i wrote down my friend's refer code and gave that to staff. After minutes, i got message from public mobile, and it said 'auto pay$2, friend $0, etc'. So i asked her 'how co...

Resolved! $25 plan

Does the unlimited texting apply not just internationally but also within Canada?

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