Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am new to Public Mobile. I just received my iPhone 7 and my new PM SIM card in the mail. However, the iPhone 7 uses a nano SIM card and I ordered a regular SIM card. What do I have to do? Will I incur extra costs?
I should receive a $10 credit for signing up using my friends referral code as well as receive a a free month in my 2nd month. Why isnt my account reflecting this? thanksNad
I just activated my sim and everything but the my iPhone isn’t accepting it. It makes me go to an activation page but come up as an error. I already called the previous owners company. (Virgin) to unlock it but it’s still showing the same error..
I was not using my mobile due to covid. Now I realized its past 90 days. I want to restart my service with old number. Could you reset with my old phone number
edited by computergeek541: phone number removed
How do I get in touch with the Moderator Team ? I been trying to do it through Simon and create a ticket.Mike C.
I bought a pm sim card online and my account was charged, but it gave me an error saying my ZIP code didn't match my billing address, so I have no idea if it went through or not even though it took money from me. Is there a way to see if the SIM card...
How can I change my plan, as I don’t remember my self serve log in information?
TO many attempts on my new SIM card.and now I cannot register the new unused SIM card. My payment method would not go through 7 times and then it just said the SIM card # is invalid.
it’s not enough data for 3 months? Can we do something about this plan guys? Other carriers are offering 10 gigs a month and giving promotions for example “sign up for this plan get bonus 2gbs monthly”. when I signed up it was a pretty good deal $120...
I would like to change to the $25 plan and add the US Roaming Talk Feature for $8 (10 days) and won’t let me add the funds via my registered auto-pay credit card.I called my credit card company and they see no problems.My $10 plan renewed on May 31.S...
need to get my old phone number from Koodo, to Public Mobile
i am using my sim card in a iphone 4 given to me by my brother and the phone displays a invalid sim message. how do i solve this?
HelloI have an 8 year old Public mobile which I need to reactivate for about 1 month. Are there pay-as-you-go plans (prepaid) ?
EDIT: Thanks all for the help and advice. Hi All, My wife and I are excited to become part of the PM team! Our sim cards just arrived and I saw, during set-up, that currently we cannot port (through self-serve) our numbers. Our plan WAS to keep our...
Hello,I purchased an add-on of 400 mintute international call for $15. But I received 1 GB data of the same amount. But I don't require the data. I am purchasing again another add-on for the talktime. Can I get a refund?
Hi. my monthly payment is 50$, I used autopay and pay 48. This month autopay took 53,76$. Why?! my number xxxxxxxxxx. Check please and let me know edited by computergeek541: removed phone number
Hello! I signed up/activated the $35/monthly plan and it showed me in the promo section that I had the promo of bonus 500mb data (totaling 2gb) for signing up for auto pay. Public has a "FREE3gb" promo code for a bonus 3bg and when I entered that in...
It says account is disabled. also the discount specified in email sent to me is not confirmed. $15 off, i did not receive any confirmation.
i have a question who would like to give me a referral
I am thinking to bring 2 more lines to Public, can I use the same email for other 2 new lines too? How about the reward program? Am I still qualify for $1 each line for my new lines?
Yesterday I bought a $40 payment voucher at shoppers drug Mart. I also bought a $20 payment voucher at the same time. I entered the PIN for the $20 payment voucher and it credited the $20 to my account through *611. When I went to enter the PIN for t...
If I buy a poblic mobile plan, can I keep my old phone number?
where are the kiosks located in Calgary?
My brother referred his daughter last week and he found she got $20 referral bonus, instead of $10. It's last week activation. Anybody see $20 referral bonus (the side who got referred) recently?
THIS WILL NOT WORK IF YOU PORTED YOUR NUMBER FROM ANOTHER CARRIER. see below for details. Hello everyone here is a picture break down of xoom.com where you can reload your phone via this website by using your phone number. Now if you are using this y...
I have made a payment of $45 and $15 on Jun 2nd as my plan was about to expire on the 3rd of June. But right now, I can't make a call. It says that I don't have an active mobile plan but I am able to make International calls as my add on for internat...
Do I have to pay extra for long distance calls to other provinces in Canada?
What do you guys think about this ? https://mobilesyrup.com/2020/06/02/telus-koodo-rcs-samsung-smartphones/ Do you think this will come down to public ? I have a feeling it will. We already have RCS but its only for Android messages. We don't have it...
Hi there. My husband has been out of country since 16th January 2020 now and he had not set his account on AutoPay, neither he upgraded his plan. After around 85 days, he got a mail that he has to upgrade or his number will be blocked. He missed that...
