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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1757 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30193 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41886 Views
  • 185 replies
  • 29 Bravos

Services suspended!!!!! Really

Why!!!!!!! I am paid up and pay for less services and data and never complain about that. I rely on my phone and am disabled. I paid on the 4th for a month service and cannot afford another FULL MONTHS payment only to have my services suspended next ...

Johnmichael2u by Great Neighbour / Super Voisin
  • 573 Views
  • 2 replies
  • 0 Bravos

Resolved! Account not activated

Hello, I tried to activate Public mobile SIM with porting number from Lucky mobile. Maybe I put wrong PIN during porting but my SIM card got activated so I can access Data and can call but I can not receive calls. Its been 4 days and I am still unabl...

Daris by Great Neighbour / Super Voisin
  • 749 Views
  • 2 replies
  • 0 Bravos

Calling on Public Mobile to Answer

Public Mobile,In case you were not paying attention, customers are angry. You made a plan change and instead of informing people about it, we all woke up to no service this morning - even though we have all paid our time. There has been no response f...

Chantellemax by Great Citizen / Super Citoyen
  • 2229 Views
  • 16 replies
  • 9 Bravos

Double charged for April

Hi there.  I paid my bill on the 14th of April which is my normal billing schedule.  Today,  it required me to pay again because my service was cut off. Wtf?...I'd like my second payment returned. 

Cmdrbittles by Great Neighbour / Super Voisin
  • 334 Views
  • 1 replies
  • 0 Bravos

paying bill

i paid my acct april 1/19 in amout of 45.00 dollars and now my acct suspended and my 30 days are not up what gives 

Porting old number

Having a hard time porting my old. I have had my old provider re activate it so it can be ported. Not sure how to proceed now.  @CS_Agent   

Powell by Great Neighbour / Super Voisin
  • 459 Views
  • 1 replies
  • 0 Bravos

additional charges

hiI made my payment on april 17th and received text message saying my account had been renewed, just to find out on the april 23rd my account had been suspended.I checked my payment history I have additional charges of 35$ for data. I didn't use any ...

rodney1 by Great Neighbour / Super Voisin
  • 408 Views
  • 1 replies
  • 0 Bravos

Data not working after change plan.

Hi.I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.I checked the apn settings and the are ok (they were also ok befor...

Miguel924 by Great Neighbour / Super Voisin
  • 717 Views
  • 5 replies
  • 0 Bravos

SMS over WIFI

My home always has had borderline reception, But SMS have always been fine from one spot.  I just received a hand me down LG G4, which is a much nicer phone than my old one but doesn't receive sms anywhere at home. I find myself switching the sim car...

AlbsPhone by Great Neighbour / Super Voisin
  • 3091 Views
  • 7 replies
  • 0 Bravos

Acc was suspended but now activated with no service

My acc was suspended i tryed the lost/stolen pbone trick and now it says its activated ..But none of my txt or calls work When i try to call some one it says i dont have the right add on ..but i pay for unlimited calling and txting ..plz help or im t...

Jordan9191 by Good Citizen / Bon Citoyen
  • 947 Views
  • 3 replies
  • 1 Bravos

phone suspended

Why is my phone suspended although I already paid my bill 12 days ago April 11th, 2019. I never had this issue before and I have been with this company for years. How do I get back my money or turn my phone back on. Thank you.

simpson by Great Neighbour / Super Voisin
  • 953 Views
  • 4 replies
  • 0 Bravos

Payment

Hello, I have paid for my plan but it says that it is not in service! i need this fixed ASAP!!!

sincereamina by Good Citizen / Bon Citoyen
  • 965 Views
  • 8 replies
  • 0 Bravos

Plan Suspended with 2 weeks still paid

Why is my phone off? I made my payment on April 6th, I have had no messages/notifications that my payment was due? I can't call out, I can't receive calls, I have no data - Why? I have noticed I'm not the only one, so is there a service outage? I'm i...

Chantellemax by Great Citizen / Super Citoyen
  • 474 Views
  • 1 replies
  • 1 Bravos

Plan suspended but paid

i placed $80 dollars on my phone on April 11th plan only cost $64 and has worked fine for the last few days. I woke up this morning and my account has been suspended and shouldnt be until may 10th . Also unable to contact community moderator ...pleas...

ErinScott1985 by Great Neighbour / Super Voisin
  • 1384 Views
  • 10 replies
  • 3 Bravos

Resolved! How Often to Reboot Your Phone

Two distinctly different recommendations on how often to re-boot your phone: Reader’s Digest recommends every week. “To help preserve memory and prevent crashes, consider restarting your smartphone at least once a week”. More hereTimes recommends eve...

Rebooting Phone.jpg
sa7375 by Town Hero / Héro de la Ville
  • 2992 Views
  • 26 replies
  • 0 Bravos

charged twice in one month??

my account was suspended early on April 14th I paid the amount so I shouldhave had till May 15 the to renew again , it was just suspended again todaysaying I again owed the amount for April. this is unacceptable if they are going to keep charging me ...

ademone by Great Neighbour / Super Voisin
  • 524 Views
  • 2 replies
  • 0 Bravos

Service suspended

PUBLIC MOBILE FIX THE ISSUE! I have been messaging moderators for hours. Not one reply. This is probably public mobiles way of forcing their last remaining customers out who didn't switch to koodo. What a total scam this is. And not even any way of s...

jess3 by Good Citizen / Bon Citoyen
  • 416 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I all of last years transactions???

I need them for buisness expenses. However when I go to print them out I can only get the last 6 months. Standard buisness prctice as far as I can see elsewhere is 5-7 years worth can be accessed. Is there a way to get them I'm missing? Thanksgny

zapdogster by Great Neighbour / Super Voisin
  • 1852 Views
  • 8 replies
  • 0 Bravos

No service.

Has anyone that doesn't have service right now, re-paid just to see if service will work?Wondering if this would be a good option as I need my phone right now. Just wondering if it has worked for anyone? Then deal with them later.

Autopay is early

Hey I just made a payment with in 14 days on the 14 of April and it already suspended my account 

Big_boy_mike by Great Neighbour / Super Voisin
  • 400 Views
  • 2 replies
  • 0 Bravos
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