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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25394 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36871 Views
  • 185 replies
  • 27 Bravos

Resolved! plan change

I already do a plan change on my next renewal. but when I check the rewards section, it still shows my estimate cost for the old plan. Just afraid it is working properly when do a future date plan change. Does anyone had change the plan successfully ...

missorange by Town Hero / Héro de la Ville
  • 595 Views
  • 1 replies
  • 0 Bravos

Larger US Data Roaming Add Ons???

This is more of a suggestion than a question unless someone could speak with great authority, but it would be nice if there were a couple more options for larger data add ons when in the US. I'd love to see2505001gb3gb5gb10gbor something like this, i...

Salmonlips by Good Citizen / Bon Citoyen
  • 1677 Views
  • 9 replies
  • 1 Bravos

wrong plan

to whomsoever it may concern ,  i have bought a public mobile sim from a retailer and asked for a $45 plan with 6gb data and instead the retailer by mistake put me on a $35 plan i would like to change that asap my number is  please help me in this si...

mukhpreet by Great Neighbour / Super Voisin
  • 707 Views
  • 4 replies
  • 0 Bravos

Resolved! Data Only account for 30 days 2 or 3 times a year ?

Quick question as I am new to publicmobile...I would like to use PM as backup data for a special use case when traveling as I use special devices that bond multipul LTE sources to prevent data drop. I presently have a Rogers SIM and Bell SIM and I am...

SHMD by Great Neighbour / Super Voisin
  • 1426 Views
  • 8 replies
  • 0 Bravos

Is anybody else's account making calls you didn't make.

I keep getting this (587) 580-4001 number on my usage details.  The calls never last 2 minutes, most of them are under 30 seconds.  No unusual texts appear on my account and the data numbers all add up.  No other phone calls appear on my account exce...

Jethro82 by Good Citizen / Bon Citoyen
  • 3997 Views
  • 4 replies
  • 2 Bravos

Resolved! Account Email Update

Hi,I recently switched from Telus to Public mobile. While signin up with Public mobile, I used an email address that is different from the one I had with Telus.Now, after my phone is switched over to Public, I want to change the email I have with Pub...

asbuet by Great Neighbour / Super Voisin
  • 1963 Views
  • 13 replies
  • 0 Bravos

overcharged for texts

Hello I am still being overcharged for texts doubled and once tripled(no i have not gone over the 160 character limit) and about eight or ten charges for imessages so far mods have done nothing to resolve this issue in over thee weeks is there any se...

RossN by Mayor / Maire
  • 898 Views
  • 6 replies
  • 0 Bravos

Resolved! Huge Problem Activating with PM

Hey All, I bought a SIM with the intention of porting my number from TELUS. I went through the entire activation process, including entering my credit card details and submitting, whereafter I got an error that said "oops". The PM SIM now reads as in...

mlsteam by Great Neighbour / Super Voisin
  • 1976 Views
  • 14 replies
  • 0 Bravos

Credits and how to get my bill down to ZERO

I got some credits to my account in the first few days of starting PM. Am not complaining, but would like to know how it came about and what do I need to do to keep it coming.Would also like to know how I can get my bill down to 0 please.Thanks

dreamboats198 by Great Citizen / Super Citoyen
  • 1224 Views
  • 6 replies
  • 0 Bravos

Promotion funds not available under my account

@CS_Agent  not sure how this works here, but I signed up before the december 31 promotion ended, the first month was suppose to be free. I do not see the credits for the first month, I paid on the 28 december and at the kiosk was asked to contact sup...

htcuser by Good Citizen / Bon Citoyen
  • 2128 Views
  • 18 replies
  • 0 Bravos

Resolved! Voluntary temporary suspension

Current plan will expire in early March. If I suspend my account (for 30 days) whilst out of Canada, does the next autopay date change ? Does rewards status change ? Thanks in advance.

hairbag1 by Mayor / Maire
  • 1029 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone bill statement

Hey is it possible if I can get a proper phone bill statement. I need it for verification of identity. Thanks!

guidave by Great Neighbour / Super Voisin
  • 4216 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting Number from Bell Issue

I just referred my friend to start using PM but she can't seem to port her number from Bell. Her bell number was not active when she activated PM. Once she got it active, she's unable to port her number. I got a voicemail from PM saying she needs to ...

JelloOwnsU by Great Neighbour / Super Voisin
  • 1520 Views
  • 7 replies
  • 0 Bravos

Recharge

Just wondering if I have certain amount $$ in Credits available then how can I use those available credits ?  Along with this, If I change the plan after 30 days, does it effect to my available credits ?  What happens If I don't recharge my plan righ...

Sharry19 by Model Citizen / Citoyen Modèle
  • 2084 Views
  • 11 replies
  • 0 Bravos

PM To Moderator Team Unanswered for 3 days - Can't Make/ Receive Calls

I have not been able to make or receive phone calls for 3 days now even though my account is paid up until February. When I try to login to my account on the public mobile website it says my login has been disabled and to visit the community page for...

MP10 by Good Citizen / Bon Citoyen
  • 912 Views
  • 4 replies
  • 1 Bravos

Resolved! 10.00 $ plan

In the 10.00$ plan, are network acess fee, 911 fee and taxes included . IS 10.OO TOTAL COST OF THE PLAN

winne112 by Great Neighbour / Super Voisin
  • 642 Views
  • 2 replies
  • 0 Bravos

changing sim card

I bought a new sim card for my phone today, my old phone took nano and my new one takes micro. however when I go into the section to change sim card it gives me the following error message."Sorry, the sim card is invalid or already in use. please try...

stevenbrodeur by Great Neighbour / Super Voisin
  • 1566 Views
  • 9 replies
  • 0 Bravos

Resolved! Keeping the same phone number and plan after switching SIMs

Hello,I'm going to Australia for a month or so. I'd like to get a new sim card with a plan for over there.My question is: When I switch back to my old SIM, will I keep the # and plan I previously had?If not, what are my options? thx a lot

biberboris by Good Citizen / Bon Citoyen
  • 1144 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim invalid but payment went through

Hey,  I made an account and entered all the information to start a new plan with a new sim card, entered in the porting information and entered my visa information. When I clicked process it buffered for a couple min then said something went wrong, I...

bmphillips by Great Neighbour / Super Voisin
  • 1120 Views
  • 7 replies
  • 0 Bravos

Not seeing option to purchase U. S. Talk add on

The U.S. Roaming talk add on I purchased expired and now I am not seeing an option to purchase the add on again. Is there some kind of limit to how many times it can be bought?  

Wchee by Great Neighbour / Super Voisin
  • 1485 Views
  • 9 replies
  • 0 Bravos

Transfer number from Public mobile to Chatr

Hi, I would like to transfer my old number from Public Mobile to Chatr. Chatr called me and said it not possible because my Public Mobile number is not active. Since, I don't want to pay for a month to activate my Public Mobile number. There is any w...

bboy942 by Great Neighbour / Super Voisin
  • 1690 Views
  • 4 replies
  • 0 Bravos

Double Payment??

Below is a screenshot of my transaction history.I recently switched my plan and it was supposed to just automatically switch on my AutoRenew date. However, I was charge twice on my credit card on Dec 20.Can anyone explain how the 'Credit' and 'Debit'...

Screen Shot 2019-01-06 at 4.07.31 PM.png
AMG by Great Neighbour / Super Voisin
  • 845 Views
  • 5 replies
  • 0 Bravos

Issue with plan- cannot make any calls despite plan active

Hello, my plan entails the following:- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Textbut whenever i make a call this is what i hear on the receiving end: " sorry we cannot complete your call you dont have a active long di...

nwilliams by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Asus Zenfone Max Plus (M1). No cell service with PM SIM

I moved my Public Mobile Sim card from my old phone to a new Asus Zenfone max Plus (M1).  However, I am not receiving any phone service and not able to connect. WIFI does work. The SIM card toggles on and off and is unavailable. The PM SIM card works...

Lorr3 by Good Citizen / Bon Citoyen
  • 2547 Views
  • 15 replies
  • 0 Bravos

Black Friday promotion - credit not showing up.

I signed up for a Black Friday promotion that said I got $10 off my monthly bill for months 2-7 of a new account.  The offer ended on Dec. 2nd and all customers were then given credit towards their next bill on December 3rd.  I assumed the next five ...

Jethro82 by Good Citizen / Bon Citoyen
  • 756 Views
  • 4 replies
  • 0 Bravos
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