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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account disabled

Hello,Yesterday my phone stopped working - no connection to 3G network, can't place a call or text. I tried to login to my account to see what was up, but I couldn't even login, as the error message is that my account has been disabled. This happen y...

Resolved! How do I post?

How do I post in my Community??

Resolved! Self serve password reset issue

The email with the link to reset my password never comes to me. Not in my spam box either.

Resolved! Refer a friend $20 promo

I referred s friend buy I did NOT get the $20 bonus. Can someone help me please?

Resolved! Free holiday data

I added the data, it showed up on my overview, then next time I picked up my phone it was gone?

Resolved! Unable to Port My Number

Hi, I switched from Bell to Public Mobile but having issues with my number to be ported. Went to walmart, purchased the sim and have hem sumbit activation request. Then I have to travel abroad without setting up self-serve. Now when I put the sim in ...

Relentless texts

I added a 1 GB US add on. I'm now in the US and public mobile relentlessly texts me that I don't have a US texting roaming add on. Literally like every ten minutes I'll get a text. How do I stop them without blocking the number since I still want to ...

Resolved! where do i redeem my 1gig of data free holiday gift?

Resolved! Payment

How can I pay my bill. I don’t have a Visa card

Why is my 1 free G of data gone without using it?

Free data addon

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it

Resolved! Bad signal in Barrhaven

I have bad signal when I am inside buildings in Barrhaven: 1/5 - 2/5. The signal is so bad that the local Walmart doesn't want to sell PM SIM cards. Something needs to be done to improve the signal in this area.

$8 US Roaming - Unlimited text add-ons

I am on a $10 plan (limit to 50 text). I need to use more text this month. Can I use the $8 US Roaming - Unlimited text add-ons in Canada? Any suggestion? Thanks.

Resolved! App BODI

does anyone know what is this BODI app ?I noticed this app used my 2 gb in 10 days and i do not even know about this app, how did it come in my phone even?I uninstalled it right away, Now i wonder what the heck BODI is about ?

Data does not working today

Resolved! Activation Locked Up

I was activating a new account for my son and the last screen of the activation process (payment) locked up.I do have some phone service and data but no incoming calls...straight to voicemail and Icannot log into the account (the email is not recogni...

Resolved! Data used up

I just noticed that half of my data which is 2.5 gb is used up and its not even 10 days. Normally I do not even use half of my data in one full month.And I am always in a Wifi covered area.Is that a glich ?did anyone else noticed that as well ?

Not receiving texts

This may be a Mod question but anyone have issues with not receiving incoming texts? Has been happening to me sporadically the past few days where I am not receiving texts when people send them. Outgoing texts from my phone seem to be going through o...

Resolved! Plan expired even though I’m on autopay?

I'm set up on autopay and am supposed to be charged on Dec 5. I just logged in and it says my plan is expired?

mobile data not working

Hi there, my mobile data keeps on connecting and disconnecting. Can't use my data after adding free giveaway 1gb data and long distances minutes.

Resolved! Voicemail playback

My friend has the option to play his voicemails outside of service areas, how can I get this to work on my iPhone se?thanks in advance all

Resolved! Can't login to self serve or reset password

Tried many times. Used different email addresses. Not sure which email I registered with many months ago. It's frustrating. Want to change add-ons. Just stuck. Please help. Who do I ask to reset self serve info?

Add on issue

I can't call int long distance, when I have 400 minutes?

Texting issues

I can't sending any text local or int?

Resolved! Plan changes

I was wondering if you downgrade your plan, do you lose any bonus data and Xmas data gifts?I originally had a 5GB data plan which I somewhat needed for my business. I've since left that business and now have two 1GB promo addons that brings me up to ...

Over Data Usage

I recently swicthed to Public Mobile, I have the 8g's of data. My data has been completely used up in less than two weeks. I find this odd, as i usually turn on my wifi. Is there an option to add on more data?

Unable to receive calls/texts from Freedom Mobile users

I activated new number with Public Mobile a week ago and haven't been able to receive calls or texts from Freedom Mobile users (but can call/text them). This topic was covered a few years ago, but there aren't any solutions posted there that pertains...

Phone cuts out during calls

My phone and my wifes phone keep cutting out about 10 minutes into a call any ideas?

Resolved! Adding Rewards

I lost my rewards when I updated my new credit card because my older one was expired and my account got tempararly suspended. Is there any way that I could get rewards added to my current account?.Thanks in advance.

Resolved! When does my 1 free G expires??

I am wondering when my 1 free G of data expires?

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