Community

Resolved! payment processed but no change account remain expaired

made a payment twice but the account remained expired

Resolved! My phone can not receive in coming call

Hi I just switched over to public mobile from different carrier and kept the same phone numbers. I do not for some reason, I can not receive any in coming call or text?I can call out no problem 

Resolved! Getting help

Hi.I'm new here so please put me in the right direction. I got a message on my alternate number from someone on the PM team saying that the line I activated yesterday was not ported and I need to contact a moderator to get assistance. To add to the i...

Resolved! Why were incoming calls not going through?

I am on the 50 minute limited plan and my usage shows all minutes consumed.  I was advised earlier today that phone calls to my cell were automatically going to my voicemail.  My phone DID NOT RING when I was expecting a call at a certain time of tim...

Resolved! Unable to use my Public Mobile vouchers

I've had issues with my Public Mobile voucher. I typed in the need and all it told me was that the voucher wasn't valid. Same with the other voucher. Can someone help me?

Resolved! Someone Is Using My Phone Number To Call Other People

Basically, today I got calls from someone saying that I have called them several times today, but when I don't even know who they were nor the number. Checking my usage they used my number at times like 2am when I was asleep. Does anyone know how I c...

Resolved! Can I keep my phone number with a minimum monthly payment?

I'm leaving Canada for months and won't need the phone service during these months.So is there an option/plan that I could just pay a minimum fee to keep my phone number?  Thanks in advance. 

Resolved! $15 plan minute allotment and incoming calls to my voicemail

Does someone else calling my voicemail count against my outgoing minute allotment of 100 minutes?  It seems my available outgoing minutes are being impacted just by receiving a voicemail as my usage screen shows it as an "Outgoing Call". 

Resolved! Unable to recharge my account

I do not know why I am not able to recharge my sim.Public plans start with $15 but whenever I am trying to make the payment, it says that amount due is &10. and then payment is getting failed.

Resolved! Add-on data

Hi, would like to know if I purchased  add-on data and can't use it up this month, can I keep it for next month? Thank you!

Resolved! no calls or text

I signed up over a month ago.  my data works but my phone doesn't receive text or calls.  i ported a number over but no number is showing up in my account.  what do i do since there is no customer service to talk to? 

Resolved! can I use your service in Florida?

Resolved! Activate SIM card, ISSUES with PAYMENT

I tried to activate my SIM card and the website showed me an error saying something was wrong with my credit card which is BMO and now i have 4 pending transactions in my account and my SIM is still not activated, i want to cancel those transactions.

Resolved! Cannot enter and submit a ticket - unavailable network

Hi, I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before. So far, I tried : - restarting the phone- reinitializing the network settings Can I be put in touch in a moderat...

Resolved! international version of phone

I am looking at some unlocked phones on Ebay and am wondering if it is safe to purchase a phone that is an international or latin america phone?  I have heard that sometimes the phones wifi will not work in Canada.  

Resolved! Can a Share Code be changed to another?

I didn't know about the share code when I started up with Public Mobile. I went to a reseller in a mall and he set everything up. I switched both my wife's phone and my phone over to Public , at that time. The reseller used his own share code and tha...