Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
porting attempt of housline, not working , I already ported from another, info double check.quickly please
Hi there.I am trying to replace my credit card info but unfortunately running into this issue: "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card...
I got a text saying my payment is due Jan 1st , but my account says Jan 18th
Hello All, Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In ad...
Hi, I got SMS that my payment is due on Jan 01, however account overview shows that next payment is due February 12. Is it Public Mobile billing system issue? Thank you in advance
I have Sim card but can't send any MMS messages ,can't sent pictures and yet I have or supposed to have Data,this has been a issue since I got the service with Public
I received a text today from public saying my plan will reset on January 1st. My plan was renewed on the 20th of December, so I should be good until the 19th of January. Anyone else receive this?
My porting failed because I canceled my services with freedom mobile before transferring my phone # with PM. How can I get a new phone number with PM? Thanks in advance
I'm being charged for DATA that I'm not using1. At Chinese Visa Centre on University Ave getting visa from 11:00 til 1:10pm - CHARGED FOR 110MB2. Other charges when at home using WIFI3. Charged for phone calls when at Restuarant and MY PH...
The only issue I'm having with my new PM SIM card now is sending pictures through texting. My data now works with the APN all set correctly finally (my fault) anytime I send a picture with a text to either an iPhone user or android they all go as SM...
Was advised i would get 30 days free. After my first month. Also i feel i added too much money last month. Now i have to add more money,Not happy about that. Also not talking to anyone sucks. C'mon Public Mobile. Not happy with the services. Thank ...
I bought a line yesterday and I completed the activation procedure online, I can only make phone calls but I can't receive calls. I was wondering what the problem could be
Good morning and happy holidays to all, I wanted to transfer an existing no contract Rogers number that I have had for 6 years - it's 647 number. When i called public mobile, they said that this wasn't doable as my number wasn't from Ottawa or QUebe...
Hi new to public mobile and just inserted the public mobile SIM card into my LG G4 and am prompted with "SIM network unlock PIN Unlock attempt 1 of 10".I've tried 0000, 9999, 1234 to no avail.Also tried my PM PIN code and it didn't work.I know this p...
Hi guys, I just signed up the plan of $25 per 30 days and set up the pre-authorized payment with credit card. But I do not see the $2 being applied to my account? Any body knows why? Please help me! Thank you!
Received a Public Mobile SIM card. Phone is Samsung Galaxy S5, model SM-G900W8 Telue sim ard has all pins on top edge of sim ard PM sim card too wide for sim slot and the pins cover the whole bottom of the card Need to talk to tech support.
Hi kinjal here . I took the public mobile plan on 24th of December and I want to stop this plan .Am i get the refund for remaining unused data?
Call across Canada plan but not able to make call within Canada (actually from Niagara falls to markham Ont)
Having trouble deciding btwn a couple phones. Currently using iPhone 6, own a Mac. Most important for me is durability as I use my phones for 3-5 years and have a habit of dropping it a few times/month (always use screen protector and case). So, iPho...
Hay 4 formas de ganar recompensas: - Registrarse en Autopay que deduce $ 2 de su factura cada 30 días- Recomiende a un amigo y reciba $ 1 de descuento en su factura. Puede compartir su enlace desde su cuenta y el código de referencia a su amigo y ell...
How can I port my number to freedom?
My plan end-of-month is on 28 December (today). I change my plan from a data only plan to the $25 (including voice) that was supposed to change today. However, the plan does not work. If I call my number, it rings, and rings, and rings, for about 15 ...
I took advantage of the Black Friday 5GB one time add on for my account and my wife's account. Today I checked our accounts and noticed that on my wife's account the 5GB add on is showing under "My Promotions". With my account it does not show. ...
Hello all,Today is the beginning of my monthly billing cycle. This morning, I received my reward for having autopay setup. However, autopay has not been activated yet. When I attempt to manually add funds to my account via *611 or through self-serve,...
Just tried to activate my SIM card I made it to the end and got error 404. The account is not showing online (waited an hour to be sure), however my visa was billed as if it went through properly... of course.
Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.
Hi, I started a $15 plan WITH autopay on PM for my grandpa recently. The data isn't working on his phone. The plan says there is a bonus of 250MB 3G data but I'm not seeing 250MB anywhere under Data and Add-ons on his account. Please help! Thanks
I activated on Christmas Day and was charged for the next month of service. When should I expect to see the credit for this promo? Anyone know? I figured it might be instantly but apparently not?
Has anyone else noticed that their data usage is significantly lower than what it was when on a competitor service? For example, my mother has been on PM now for a few months with no phone change or behaviour with how she's using the phone and the d...
I've been trying for two days to set up a new to me, unlocked, iphone 7. The website crashed while I was setting up my account, but the my serve account is working. I ported my number from my old iphone with telus. The old phone no longer has service...
