Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I'm planning to go to the US for a few days, is it possible to change my plan for just those few days and then change it back?Would I be billed only for the relative portion of those days out of the month?If this is possible, what are some of the ...
The activation system will not get past the payment options. I've tried different credit cards 3 times, different browsers...last being incognito mode. Called the cc company to verify my card is fine. They can see the attempts in their system from PM...
I Reset network settings did not work. Help?
anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where
Hi everyone I have been trying to activate a sim card but am having an issue with the last step. I have tried my TD bank card, didn't work. Then I attempted to try with my KOHO card that I used to purchase the sim card with and it still won't accept...
Hello, I just tried to port my number from Chatr to Public Mobile. After I filled out everything and i payed, it gave an error. Then, I tried again and it said the card was already activated. That's why I inserted the card in my phone. It appears t...
My phone is not receiving validation codes for security logins. I just switched to public mobile from Rogers. I get some codes (i.e., from Waze), but most don't show up. I'm trying to get Uber Eats working but don't receive any validation code afte...
HiI bought 2 sim cards to take advantage of the 5g bonus data( to be activated by June 16) i intent to use both cards my question is: can i use the 5 g dta( x2) on just the one sim card?if so, how do i do this ? or is it 5g per sim card? thanksAgat...
I know that this will probably be falling on deaf ears but here goes anyways...Who knows maybe someone from the PM stumbles upon this post and.....Yeah right, back to reality!!. Lock account option: To improve security and protect one's account from ...
I have canada wide call plan. I cannot make local call. Can someone help?
I ordered a SIM car on June 1 and was told if I ordered a SIM card today with a $25 plan I would get a free one-time 5GB data Add-on. I activated my SIM card on Saturday, June 8, 2019 and still don't have the extra 5 GB of data? Also, when activatin...
I already created an account for my daughter, successfuly. in April 2019Now, I would like to ceate an account for my wife and I.I had difficulty with a SIM card, and couldn't complete my account activation, and returned my card for a new one.On my in...
Hello, all I've recently acquired a laptop capable of connecting to mobile networks (An older Getac B300 in case anyone was wondering), and I was curious about whether or not anybody here had experience with mobile data equipped laptops. Is there any...
I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.
I have become public Mobile customer on 8th June’2019 and subscribed for auto-pay. I have not received the autopay credit.
Hi,I purchased a sim card last weekend, when there was a 1 day promo to get 5gb extra data. In order to recieve the bonus data, I have to register my new public mobile account using the same email that I entered during the promo. The problem is that ...
My friend would like to join but would like to have his iPad and phone linked for data usage. The iPad is sim enabled. Currently he is on Telus and they pool his data together between the two devices. They both have their own SIM card. Does Public Mo...
I just upgraded my phone to a Motorola razer phone 2 and cannot receive or make calls. If I switch to 3g as my preference then I can make and receive calls but cannot use LTE data. If I switch back to LTE as my preference then I cannot make or rece...
Hi there. I went through all steps for new activation online. Completed all screens, got to activate, clicked activate and it's been spinning for almost 2 hours. Says not to click back or refresh, but really?
I just got a new credit card (old one expired) and so I deleted my old credit card off my autopay account, and have tried to enter my new card. I get an error message everytime. My next payment is due on June 26th and unless I can find a way for Publ...
I have recently changed visa debit as my one on file has expired. I am now unable to add my new Visa debit. I have tried multiple times different ways and still havenothing working. Thoughts on this?Cant make a payment without ading a new card.
Hey all, I'll be heading to Mexico in a couple days and I am planning on bringing my phone. Because Public Mobile doesn't have roaming in Mexico, I was wondering if I'll need to take my sim card out to avoid getting charged any extra or if I can just...
I purchased the 10 day US ad on and wasn’t able to text while in states...this is the second time this has happened and I’m unsure why
Is public mobile having issues? I ported my number last week, it took them five days to locate my number as they lost it in cyber space. Literally lost it because Koodo had an order for it to be ported. Now today ten days after initially signing up m...
i cant receive calls its been 2 days and the moderator dosent anser my emailwhat should i do so help pleasecedrick
Funds debited from my accountRan out of data a few days before renewal date. Only thing i did was buy a 200mb add on. Or is this another bug with last monthe flavor? Please help@CS_Agent
Hi, I had an iPhone and I used public mobile as my mobile phone carrier. My phone was stolen and I need to blacklist it which phone carriers can only due with the IMEI number of my iphone which I can provide. I need someone to help me do this
When I was porting my existing number on Rogers over to Public Mobile, I put in the wrong account number during the process. I found out because I can't connect to Public Mobile and got the text message: 4005000205: Public Mobile here: To complete yo...
Hello Just a quick question. I have read the terms of use but I am unclear on something and looking for clarification. If I get the $50 plan(see attached pic please) and I am outside of my home province, can I still make calls to anywhere in Canada o...
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