Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently opened an account and registered my SIM card as well online. But when I tried using the new line, "Not registered on network" keeps poping up. It doesn't read the SIM card. I know if phones aren't unlocked then you might come to this p...
Hi there,Recently I changed my credit card, and when I tried to replace it in my profile, it was declined. I tried it several times, and even I did it once while I was on the phone with Visa. The support person confirmed my information matched with m...
Brought my phone from the US, the HTC One M8 is supposed to be compatible with Public Mobile, but when I insert the SIM card I get: "Non Verizon SIM" Verizon states this phone is not locked to their network.
I topped off my account but can’t change my plan now
Interesting situation with me. My Caller ID name shows up as my firstname and then the name of the company I used to work for. This happened because my number used to be on a corporate account controlled by my old employer (who was with Rogers). So ...
I bought 2 $10 data add ons. My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it. Why is this? I have bought add ons before and not had this problem.
I added 200 MB of Data and my history shows it was paid for on May 13th. does not show in add-ons It does Say in the payment history Do-Not-Use- 200MB of data and the charge added to remove $10 of credit thanks for helping if you can
Can I get a PM phone number for the North when signing up or switching numbers? The last info I could find on this was quite old but I think you can do it now. I’m looking for a Yellowknife number in particular. 867-444/445/446/447 If someone has the...
is there any way to look up my phone history? Does PM have it stored anywhere? Thanks
I received a message saying my payment is due but there isn't funds in my account. I have been on autorenewal for awhile now so not sure why it didn't work. I was going to make a manual payment but the amount due is not taking into account my rewards...
Someone tried to send me photos via text but i cannot receive it, is it due to the plan i have or?
I changed my plan from a 90 day plan to a 30 day plan but the system charged me the amount for the 90 day plan. Is it possible to receive a refund of the excess balance? I will be leaving the country for a year soon so it is preferrable to receive a ...
I'm activating my new sim card and it's asking me to set up a new account. But won't that set up a new number? I don't want a new number, please help.
I have a Alcatel PIXI 4. It is unlocked. It won't recognize my sim card. What is the problem. I just reactivated my account and put in the new sim online (lost my other phone and sim card).
I have requested a password reset link to be emailed to me but it isn't showing up. I have no control over spam filters and I do get all other emails from Public Mobile. Is there another way to have my password reset so I can log in?
I have just ported my phone over from rogers and I can text and recieve texts, I can make calls and I can access the internet but I can not recieve calls.how can I fix this problem?
I understand that PM $10 refer a friend program had ended on May 10, 2018.Will PM runs the above $10 referral program again, personally, I think it should be an on-going referral program to attract more new customers.
Just wondering if PM ever plans on developing a self serve app for customers? Rogers has one for its Chatr brand, but Telus doesn't have one for us and Bell doesn't have one for its Lucky Mobile brand, nor did it make one for its legacy brand Solo. A...
Question: Anyone know how do they "charge" the usage of minutes? I saw the breakdown of my usage although I have not exceed the usage, they only listed the sec/min I used but did not state what's my balance. Am I charge by per second or by per cal...
My public phone number is 780-XXX-XXXX. and i was refered by Sungsam Heo 780-XXXX-XXXX but i forgot to put it during the time of activation. the associate talked with the channel care and he was told to send message on here.
I'm traveling to Europe (Spain and France) later this month and was wondering what my best options are for mobile phone use while there. I have an account with Public Mobile but don't see any roaming add-ons for Europe. I will want voice, text, and d...
Hi guys, I did the transfer to Koodo 6GB plan a couple months ago, maybe in late January and I just checked my bank account and it was charged as I had pre auth payments. I thought this was cancelled, how do I cancel this PM account and make sure the...
Bonjour, à chaque mois, je dis bien à chaque mois j'éprouve de la difficulté à payer mon compte. C'est impossible de rentrer un montant à payer car aucune case n'aparaît à coté de la phrase montant à payer. J'ai essayé avec chrome, internet explorer,...
Hello wonderful community,I bought a new phone yesterday, had it activated in the store yesterday. The guy told me it would take up to 24 hours for the old phone to stop working and to begin receiving calls on my new one. Well, it has been 24 hours...
Hello A couple days ago I added 400 min of Canada and US calling before I saw this new plan I could switch to on my next payment. Is there any way to ‘return’ this add on and get a refund? I haven’t gone into it yet, 0/400 minutes have been used. Th...
Just noticed this updates for online profileI am guessing to make it more understandable for online self serve Thoughts?
I did some search in the foruns and it was never clear how to fix this so I will write this down. I was trying to oderer a sim and I kept getting 'Zip code does not match billing address'. I read the forums and they suggested to try zip without space...
How come every time I make a long distance call my phone says long distance charges will apply I can still make the call and nothing seems to charge but after it says that it takes so long for the call to complete and it is rather annoying considerin...
hi, I purchased a prepaid data plan with a voucher and shortly after added some minutes with the remaining credit.however, I am still (after >12 hours of waiting) not able to make any calls.Where is the issue? thx
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