Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 promotion data of 1 gb each..... One promo of 1gb is almost used that I have currently..And the other from before is a 500mb.... Can I still use up the previous promotion of 1 gb..? Can I use all the data from all the promotions...? They are...
If I set up auto pay ..... Can they double charge....? This happened to a friend of mine... In this case how do you get reimbursed....? Is auto pay good or bad...?
I pay $29 for my plan at retail store... Is the plan not suppose to be $25.....? And if I pay online in self serve I pay $28.25.... Why is it different....? And what is the cheapest way to make payments...?
When I ask for new password I dont even get an email.
Hi! Looks like I use more data than I thought. Just activated a new account a few days ago and would like to upgrade from 4.5gb -> 8gb plan. From what I read it looks like I should wait until I am nearing thje next billing cycle before upgrading, is ...
In the community how do I get discounts on my 30 day plan....? How can I start earning rewards. ?
I have just joined PM last week for a $25 plan. When I looked at my payment transactions it shows that I have a credit of $25 (first payment) and debits of a $10 - 30day-plan and a $15 - 1GB at 3G Speed plan. I understand the total amounts are th...
Is there a number I can call for help with certain functions pertaining to service....?
Can I use this promo to a currently activated plan....?
There are some known issues with some carriers in BC but Telus claims they are having any. However, I cannot call certain phone numbers. Some toll-free Canadian numbers and local numbers work but some toll free or long distance don’t.http://globalnew...
I've been locked out of my account. I didn't try 5 password attempts and I am still receiving a message that instructs me to contact public mobile. Any help would be much appreciated!
I tried paying manually on the site, and you won't accept my credit card all of a sudden. It expires in October of 2020. It makes no sense. I've had no access to my phone for a couple of days now. Please fix this.
I have the $15 plan. I'm able to make phone calls anywhere, but I can only send or recieve text messages if I'm connected to a wifi network. Please help. I have used all of the data on my plan for this month, is that correlated? How? Thanks
US roaming options for longer stays. Saw that roam mobility offers monthly and three month plans. They are on the expensive side but are an option if you need mobile service for an extended period of time.https://roammobility.com/monthly-plans
I clicked on the new promotion that gives $10 off for 8 months, and finished setting up my plan, but I'm still paying $40? How does this promotion work? Or is it not working for me right?
Hello been getting this all circuits busy every time I call my home voip.ms phone line. Only happens when I call this particular number. Been happening for two days any ideas?
I have a public mobile Sim card that is locked I need the PUK code to unlock it
I purchased two roaming add ons by mistake. How do I delete one of them?
What do i need to do to reactivate my account when my credit card information haven't changed?
Hi,Can someone here tell me how to synch your plans data coverage with your phone? I'm on the $15 monthly plan and it renews on February 3rd, 2020. My plan started on January 4th, 2020. I have currently used 28mb of data. However, when I check my...
data has to be turned on to be able to receive and send pictures, just wondering if they consume data, what happens if my 250M data used up?am I able to use MMS? otherwise, it is not unlimited... we have both android phone and Iphone. thank you.
Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the reply: ‘ Y...
For the past couple of days I've been trying to figure out what has been going on in one of my two accounts in regards to its renewal date. Please note the accounts renew two days apart. The problems started in December but for reference of two n...
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Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be cre...
Anyone I cant seem to port my Koodo Prepaid number to my new PM account. I keep getting an error that my number is not available for porting. Help please.
I tried to check coverage on map or find retail store but the message was about technical problems. Please advise do you cover Deline in northwest territories?
***EDIT***My daughter's phone is now hooked up to Public Mobile. Thanks for your help, everyone!**************************Original Message:I've been with Public Mobile for quite some time now. I'm hooking up my daughter's phone and there's been issue...
(all times Pacific PST) About 1045pm Jan31 I completed the PM account setup and porting from a regular postpaid Koodo account, however now 19 hours later (5pm Feb 1) my iPhone 8 doesn't yet work on PM, when I try to make a call I just hear 3 short be...
