Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.
I wasnt aware my plan was expiring on April 22, 2019. They had stopped my service after I had just done Autopay on April 15th.I selected a new plan but when I tried to enter make effective starting next billing period it wouldnt work. I need my servi...
Hello, For some reason, my plan did not auto-renew this month. I wasunable to log in to my Public Mobile account to look into this problem. Yesterday,I ended up buying a $28 Public Mobile Voucher...My plan is $33 so the $28 voucher + $ on my balanc...
My autopay was set to go out yesterday but hasn’t, I also have no new service to use as it was supposed to start today. Is the payment delayed due to easter Monday?
I've being charged twice in one month. Acct deactivated. Extremely uoset
Since come back from China,When I was checking the usage history, I saw 4 messages sent to number 474663. However, I didn't make any of these messages and I could see them in the phone history. How can I avoid these outgoing messages to 474663?
Hi there, a number of people have tried to send me pics and I can't download them but the plan says they are included. I have just tried to text two people as a text and it became an MMS message and wouldn't send....any thoughts?
I sucessfully bought the 1GB add-on and its not working. I have no data. It's been 5 days since I bought it and the monthly renewal is coming up in a few days. I am a little peeved to say the least! 1. My account "overview tab / webpage" say's: You c...
I’m heading for London on business and wondering what my options are to call back home while there? Also, do I have any sms or data options at all? I’ll be on wifi a fair bit but when I’m not, like to have the option to call or text back to Canada. T...
I was having issues with my phone, and a MOD said my login was disabled and to create a new one. Now it tells me the email/username is in use. Long story short my phone had no service so I could not receive the verification code. My issue has since ...
Hi I signed up for the $25 plan (unlimited minutes/texts and 1GB data) last week at a koodo mobile kiosk. However, the sales person charged me $15 for a sim card and $10 service charge. I was surprised because it's first being charged a service fee t...
I recently had to purchase a 1GB add-on plan. I did that a couple weeks ago to get me to my autopay date and thus re-upping my base data plan. However after two weeks I blew through my 1GB of data and my data plan no longer worked. This seems too qui...
My iPhone 5s has trouble connecting to service and constantly says "No Service" or has 1 bar intermittently. I've read through other posts with similar issues and the general consensus is that the port is stuck.The phone is on the latest iOS software...
I signed up a couple weeks ago for the $15 plan (3G Data Plans) in this photo from this PM brochure, at my local London Drugs store: After a few days of use, I noticed that "Unlimited Province Wide" is somehow missing from my plan, as noted in this s...
Hi, I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms. T...
my autopay shows 2 different dates, 9 days apart...? why not same?
Hi everyone, I have one more question before I jump ship to PM. Im assuming I'll need to sign up for two accounts as it doesn't look like you offer a "family" plan. Will I find myself with any issues using the same credit card for two seperate plans?...
I am on the $10/month plan. What happens if I am in the US and someone sends me a text if I don't purchase the roaming Addon? Will I receive the text? And if I respond to the text will I be charged? Or can I respond to the text?
Hi guys! i have an issue with number porting and i want to have it solved as soon as possible. Ive been trying to reach a moderator and sent a private message but I am not getting any resposnse. Can someone help or explain to me the turn around time ...
I have an unusual needMy existing number is for the province of BC, and has my rewardsI am moving to PE, so I want to change my number ** Now the tricky part ** I want to move my existing BC number to a new account (because I can't have two number on...
I've been trying to access the Change Plan page through both Google Chrome and Safari on Mac OS and am getting the same result everytime as shown in below screenshot. I also tried incognito mode, but that didn't seem to work as well. I looked at the ...
Hello, I was trying to pay for my service and the site hung up on me. Refreshed the page and did it again. Checked my bank balance and found out that I was paid twice. I would like to request for a refund for just one of the transactions.
Unable to make call to 613 area code. Used to work yesterday. Now I am receiving a notice to purchase an add-on. I have remove SIM and restarted the Iphone.
I stopped using mobile for a month and now account is suspended.I want to restart with new plan but my account indicates I've got to pay bill for previous month on old plan first and continue with 3 month renewal.So I'd have to wait 2 months to chang...
Sim swap is NOT working on my account - please help
I have tried to activate my SIM card. At the last step, it took over five minutes to respond and I got the following message:-----------------------------------------------------------------Generic ErrorOh no! It looks like something went wrong, but...
@CS_Agent Hi Team,I purchased a SIM few days ago and I am able to make calls vis this number and access the mobile data as well, however I am not able to send or receive any text messages. Can you please help me out asap. Thanks,Ravi Kelotra
Hi All, I'm considering switching over to Public, However I did have a question about the plans. I've noticed it mentions the Data is over a 3G network. Does that mean the phone itself will only be over the 3g network? When i make calls, or text wi...
How do I change phones using the same sim card
I need puk I don know why it's so hard to get help on here this is crazy
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