Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't reset my account password. the system has me blocks. I can't use the "forgot password" link " forgot password " I get a message that says I have to contact you guys.
locked out of self serve account and need to pay for 6 more months. how do I get in to pay for more minutes?
first time trying to use lg g5 as a wifi hotspot - no luck. worked well with previous carrier. bluetooth tethering is working as alternative anyone have any insights?
I ordered 3 sim card for my family. I activated 2 of them without a pb. When I try to activate the 3rd one, via activer.publicmobile.ca, the form says the sim card number is invalid!What can I do? I checked 3 times and the number I enter is the right...
I want To make a payment for my plan but THEY SEND ME THIS MSSG Can not process this transactionSorry, we can not verify your credit card information. This transaction could not be completed. No charges have been charged to your credit card. CAN YOU...
I need a mod to see why I have the 15 dollar plan with unlimte incoming calls but can't recivieve any more incoming calls. I know I'm at my limit for out going, but no incoming are recieved?
My son is going to vegas next wkend and he is with PM now for 2 years like me. He has 5 gigs and unlimited talk and text and provincial long distance for newfoundland only. Do he need something else for the US?
Hello,I am going to vancouver tomorrow I have a plan for calling in yukon only can I call Whitehorse from Vancouver in my plan please inform.Raghu
It's weird. I seem to be able to call and receive call just fine too. I have the 35$/30 day plan
Hi Guys,Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction Sorry, your credit card transaction was denied by your card is...
Please help with porting phone number over to pm
Ported a number from Telus on Thursday. Account activation seemed to go through ok, I can access my account through selfserve.publicmobile.ca and all the info in there appears correct, including the ported number. However , I cannot get my phone to ...
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network. Can someone help me troubleshoot this? Thanks.
I have a sim card that was activated by the store manager (with an activation code by text and everything), but I never got an email with the account details! I don't know what my phone number is, and I can't register my sim (it just keeps saying it'...
Afternoon! I got a text on June 17 letting me know that my payment is due on June 20. I logged into my Public Mobile account and it states my next payment is in July. I'm not too sure what happened and as a result I have ran out of data for the next ...
Hi, my wife and daughter who both recently made the switch to public mobile has gone on a vacation for 2 months. I was wondering if i could downgrade their plan to the basic $10 till they come back.Currently both are paying $25 for the 500mb+500mb.Or...
I know this has been asked mutilple times, sorry for being redundant! I might be in a position to use all my data before the end my current 30 day cycle. What are my options to early renew? Can I do it myself by making an early payment and that woul...
Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.But I don't know why.
How do I retrieve deleted text message?
Can someone help
I activated my phone about 18 hours ago and I ported my old number and I can only call out. I can’t receive calls or send and receive text messages. I checked my APN settings and there right. I need help!
This phone isn't listed in the compatibility checker - can anyone confirm that it works / doesn't work with PM's network? I'm aware of the GPS issues it suffers.
I noticed since last week that the Short Codes like TTC, 898882 aren't working. Can a PM Moderator Team look into the matter to have the Short Codes Restored to Working Order please?
I recently transferred my mother's phone instead of my own by accident and wanted to retransfer my own phone number to fix the problem. Whenever I go back to the transfer page and enter my number, a "sorry, there was a problem, log off and log in bac...
Hi, did anyone experience the difference between 3G and 4G LTE speeds when browsing the internet, watching videos, and downloading files? I know both their technical specs but am just curious about the actual user experience in regards to their speed...
Our phone number is in area code 236 we are trying to call numbers in area codes 778 and 604 and our phone won't let us because we don't have a long distance plan. It is not long distance. All 3 area codes are used in the same city! We have trie...
Hi I have 25$ plan with referral and and autopay I am paying 21$ per month , now I wanted to switch to different plan , the one has 500gb internet ,25$ plan , but when I try to switch , it shows I am going to pay 25$ instead of 21$ , is it true ? I a...
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.
Hi, If I have two accounts, can I switch the numbers between them?
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