Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried to transfer my Koodo number but keeps giving error? When activating my public mobile SIM card it said to transfer my number from Koodo after activating, now it’s not working
I managed to fix this concerning issue on my device, so I hope this article helps others in a similar situation. This only really impacts you if you are on the $10 plan which has a limit of 50 outgoing Text Messages per month...Quick Background and P...
Hi there, If I change $10 plan to $15 plan, what happens to my 400-min talk add-ons? I still have more than 300mins left. They will disappear or still with my new $15 plan? Thank you! Leon
Howdy folks, Just sharing my experience with the New Sudbury Center mall (Walmart) location. At first it was abit tricky since I wanted to port my number from Speakout Wireless, but the Walmart employee who helped me managed to get me hooked up to a...
my payment was due on may 13, i was sent a text thanking me for it on may 13,@12:O2. Now on may 23, my phone was suspened and it is telling me a payment is due but it is not due till june 12. What can I do to fix this? it was only active for 10 da...
How many mg required to take pictures and odd online search?
Hey Everyone... My parents called each other and forgot to hang up the phone so all 100 mins gone. Just want to confirm that if I add the $8 add on that they will be back up and running? Man... getting them on smart phones has not gone well, time to...
I purchased the 1GB US data roaming add on but used it up in 2 days because the hotel wifi sucks! Now I want to renew the add on but it doesn’t give me the 1GB option anymore. I can only purchase the 500MB or everything else I haven’t purchased. Can ...
My renewal date is two days from now - and i'm not sure if I have initiated a change to a new month plan on the renewal date. I can access my account page but it won't allow me to view my current plan or the change plan details. When I try to access ...
Can I purchase extra talk time minutes for a 30 day time period only?
Service is supended payment has been made its sitting in the accounthow can I fix this and get my phone to resume service!I'm very disappointed and frustrated with Public mobile
I wish to become an agent to sell Public Mobile Sim cards - is there an email address or phone contact anywhere please? Sorted now thank youeveryone.
This is the second month in a row my line get suspended even though I have autopay on. I have to manually pay my account.
Hi all, Just started with PM a couple weeks ago and noticed a weird issue. Nothing terribly serious but hopefully someone can shine some light on it for me. Ok so what's been happening is every time I've gone to my grocery store since I joined PM by ...
My son is on the $10 talk and text and none of his outgoing texts ever get sent. Anyone know why? or what i need to do?
Hi there, I just tried to change my plan and I keep getting a message saying an error occurred. Any ideas?
I tried to switch from a 30 Day plan to a 90 day plan that was what I though would be $120 for the 90 days. But it seems like it will bill me twice on the 28th of May? Am I reading that right? Also, my plan hasn't actually changed yet? I need to add ...
I have a voucher for $05.00 and could not use it when renewing my telerphone. I have payed but could not include the voucher ( the system would not allow it) . How can I include it now Thanks
Me and my wife phones in Mississauga, Ontario were down for more than a day. There was no signal at all showing on our phones and could not text and make call.
I plan on adding the US BUNDLE ($20) add on for when I travel to the US. I'm currently set up for autopay and currently have $0 available funds. My question, do I add Money to my account before I add the add on? And will that money show up in avail...
My account's been suspended despite having recently paid. What can be done to resolve this?
Hi group,I'm currently on the $40 plan with 4.5 GB data, which started May 15th, but I realized I should have purchased the $50 plan with 8 GB. I went under "change my plan" and the site wants to charge me $50. Does anyone know what happens to the ...
My friend has the $25 plan with 500 MB of data. However, he is not able to either send or receive photos. He had an Umidigi phone with an Android OS.Can anyone please explain how to activate his data?Thank you@CatCanyon1
Is there a Public Mobile App in the works?
Hi, I paid for my plan, used all of it before the month ended. Then I paid the same amount again and I remember making it an add on. But now its been a week since I paid and it shows me the balance but my calls aren’t going through and neither can I ...
Anyone know about the 90dat plans?
HelloI have 2 sims number under the same account. I need to share data between them without have both lines with me. Is there a way for that?i read through Canada government website that every service provider are obligated to provide this service , ...
Hi, I recently tried to log into my account but after many attempts of entering the wrong password, it locked me out of my account and it won’t send me an email to change my password. I read that I now need a moderator to unlock my account for me and...
I recently switched over to public mobile from another carrier. My plan includes unlimited calling and teting Canada wide as well as some data. Upon activating my sim card, I found I can text and use data without issue as well as make phone calls. It...
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