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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1357 Views
  • 22 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29965 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41784 Views
  • 185 replies
  • 29 Bravos

SMS time stamps wrong

I use a Nokia ‘dumbphone’, which I love! I purchased it unlocked, so it’s not a Public Mobile phone.  Ever since I switched to Public Mobile, the time stamps on my texts are all wrong. The incoming ones are 3 hours ahead (EST) but the ones I send are...

Al_Ice by Great Neighbour / Super Voisin
  • 853 Views
  • 4 replies
  • 0 Bravos

Self-serve down?

I can't get the sign in page to load. I get the title bar "Public Mobile - Account Log In" but it just keeps spinning.

Resolved! Picture texts using data plan or text plan?

I have just transferred my number today from Koodo, where i had unlimited text prepaid plan. Now i have the $15 plan here with unlimited text and calling with the small amount of data (250mb).I turned my data off, so that i won't use it unless i abso...

hannastarkie by Good Citizen / Bon Citoyen
  • 2156 Views
  • 7 replies
  • 0 Bravos

Extra Charges on my Debit Card

Hi There, I have Extra Charges on my Debit Card. I don’t know the reason but this is terrible. Here are the details mentioned below:- 04/10/19 - 16.80$04/10/19 - 11.20$04/16/19 - 16.80$ So in april i have paid 44.80 $ this is too much. Also I changed...

Mukesh2559 by Great Neighbour / Super Voisin
  • 1001 Views
  • 5 replies
  • 0 Bravos

Credit card issue

Can't pay through credit card my account keeps saying "Unable to process this transaction.  Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." Account #1000...

kasmanisuhail by Great Neighbour / Super Voisin
  • 1331 Views
  • 9 replies
  • 0 Bravos

Resolved! Sim not recognized

I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei numb...

Tasker by Great Neighbour / Super Voisin
  • 2037 Views
  • 11 replies
  • 0 Bravos

Unable to receive MMS on Flip Phone

Hello, I've been fiddling with my flip phone for about 20-30 minutes it seems and cannot get the thing to receive test pictures. It's not a huge deal, I only wish to use my phone as a phone but the simple fact that I cannot get something to work as i...

IMG_20190419_134826.jpg IMG_20190419_134846.jpg
Barryere by Great Citizen / Super Citoyen
  • 9219 Views
  • 33 replies
  • 0 Bravos

Resolved! Plans and Change Over

@Alan_K Hello, I have a few questions so I will lay them out point form. Is there any price diffence or advantage between 30 day payment cycle and the 90 day cycle?Are there any fees for changing a BYOD plan at next 30 day or 90 day renewal date?I ha...

ShawnH by Great Neighbour / Super Voisin
  • 1399 Views
  • 5 replies
  • 1 Bravos

Is Anyone In Doubt?

Hey Guys! I switched from a MAJOR network to Public Mobile. In case anyone is in doubt about the effectiveness of PB, please be assured that you are onto the best provider!

AfanMedia by Good Citizen / Bon Citoyen
  • 1603 Views
  • 8 replies
  • 2 Bravos

Resolved! Data not working

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

krashtray by Good Citizen / Bon Citoyen
  • 1642 Views
  • 10 replies
  • 0 Bravos

Hoping for promos this weekend!

Seeing that they are removing 3 nice plans Monday I'm hoping they put a promo on this weekend for your next  month of service free or the 25$ credit for referral! I have 2 phones I'd like to switch to public mobile,  I already have 3 phones with them...

GR by Mayor / Maire
  • 968 Views
  • 6 replies
  • 1 Bravos

Resolved! US Talk/Text/Data plan + quality

Hi everyone, I often go to the US within less than 24-hour notice and need a talk/data/text plan. How long does it take for the US add-on to take effect?  Also, does anyone have experience on the quality (i.e. any issues with dropped calls/slow data)...

cant turn on data on Moto 4g

HiJoined PM about a week ago, no problems at all.Phone calls no problem, texting no problem- just cant get data.have gone to the website suggested by other members and configured the phone APS settings correctly, turned phone off and turned back on, ...

cmd73 by Good Citizen / Bon Citoyen
  • 934 Views
  • 4 replies
  • 1 Bravos

The future of PM and its cheap rates...

I'm wondering about how PM will stay cheap when it is starting to be available in stores and one of the slogans on the website (is or was) that PM has no stores which helps "keep costs down". I have noticed for awhile now that the plans are pretty ch...

Barryere by Great Citizen / Super Citoyen
  • 1647 Views
  • 15 replies
  • 2 Bravos

Resolved! Update credit card

I tried to update my account and when it asked for my credit card information I was entering the expiration date and my card expires 2025 but the highest option on the select dates drop down box is 2024... how can we get the website updated so I can ...

deesucy by Great Neighbour / Super Voisin
  • 2198 Views
  • 8 replies
  • 0 Bravos

"Generic error" at sign up and now "invalid sim"

I am trying to sign up my mother in law with PM. We bought the sim card at an authorized retailer. I went through the sign up process. She wants to port her number. When I clicked submit, it took a long time and then game me a "generic error" message...

bpk2019 by Good Citizen / Bon Citoyen
  • 1394 Views
  • 8 replies
  • 0 Bravos

Resolved! No Data Can't Sign in to Network

My friend has a 90 day plan (12GB+3GB bonus data at 3G speed) but is not able to access his data. In his account, it says he has the plan that he has, but under "My Data and Addons"  it no longer tells him the amount of data that he has and how much ...

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eminemily by Great Neighbour / Super Voisin
  • 1158 Views
  • 4 replies
  • 0 Bravos

Double payment.

Hi your service took a double payment from me, I'm literally screwed for accomidations if I don't get that 56$ back ASAP!  pleaee do not give me the yadda bs about fortunately it'll be there next month because it's not my fault your system took doubl...

Mj_Enterprise by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 0 Bravos

Resolved! Changes to plan

On average, how often new plans are added and changes are made to existing plans? I do see there are some new plans in this year.

selva1 by Model Citizen / Citoyen Modèle
  • 655 Views
  • 3 replies
  • 0 Bravos

Plan won't reactivate

Hi,My accoubt had been suspended as there were not enough funds in my account. I have now added more with a voucher but the service is still not working. I have already restarted my phone multiple times and waited overnight.Thanks for the help!

Evelien by Great Neighbour / Super Voisin
  • 1038 Views
  • 6 replies
  • 0 Bravos

No service and auto pay is on

Hi my service it's been cut out this morning but I do have the auto-pay on my plan. can you please check this out as soon as possible and let me know what's going on???? please

renata9 by Good Citizen / Bon Citoyen
  • 2258 Views
  • 8 replies
  • 1 Bravos

Resolved! Sudden "talk not included in your plan" error for unlimited talk plan

Hello,My account is active and includes talk - $120 per 90 days that consist of- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI am on this plan for more than a year now. However, since last 4 days I am getting "Talk is not include...

sabyasm by Great Neighbour / Super Voisin
  • 796 Views
  • 2 replies
  • 0 Bravos

Resolved! Two SIM cards on one Account?

Hi everyone, Do I need to have a spearate PM account for each SIM card I have? Or can they all be under one account?

lfaber by Great Citizen / Super Citoyen
  • 1364 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting a number to PM on a Holiday

Hi everyone: I'd like to port a number over to a new SIM today. Should I expect any issues as it's Good Friday?

lfaber by Great Citizen / Super Citoyen
  • 1205 Views
  • 5 replies
  • 0 Bravos

Resolved! Is it normal for Rogers SMS messages to be delayed (new activation)?

Hi, I just switched from Koodo to Public Mobile yesterday. SMS messages from another Koodo phone were delivered instantly but messages from a Rogers phone took over an hour to be delivered. Later in the evening SMS messages from the Rogers phone appe...

vamex by Great Neighbour / Super Voisin
  • 1804 Views
  • 3 replies
  • 1 Bravos

Just ported 2 phones - Different experience on each

I switched over my phone from Bell Thursday afternoon... I'll start with what happened, as an FYI to other newbies.  I do have one question at the end.  Went with a new number, confirmed everything worked, then ported my Bell number.  The new number ...

sunkmail by Good Citizen / Bon Citoyen
  • 679 Views
  • 2 replies
  • 1 Bravos

Resolved! aren't my referred friends supposed to get a 10$ credit?

I recently referred a friend. Public Mobile's website says (emphasis added):> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days. But my friend doesn't see ...

ovesh by Good Citizen / Bon Citoyen
  • 1688 Views
  • 6 replies
  • 0 Bravos
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