Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I use a Nokia ‘dumbphone’, which I love! I purchased it unlocked, so it’s not a Public Mobile phone. Ever since I switched to Public Mobile, the time stamps on my texts are all wrong. The incoming ones are 3 hours ahead (EST) but the ones I send are...
I can't get the sign in page to load. I get the title bar "Public Mobile - Account Log In" but it just keeps spinning.
I have just transferred my number today from Koodo, where i had unlimited text prepaid plan. Now i have the $15 plan here with unlimited text and calling with the small amount of data (250mb).I turned my data off, so that i won't use it unless i abso...
Please unlock my sign in im unable to log onto my online banking.
Hi There, I have Extra Charges on my Debit Card. I don’t know the reason but this is terrible. Here are the details mentioned below:- 04/10/19 - 16.80$04/10/19 - 11.20$04/16/19 - 16.80$ So in april i have paid 44.80 $ this is too much. Also I changed...
I swapped from the 40$ plan to the 35$ plan and now I can’t call receive texts or use data my phone doesn’t work
Can't pay through credit card my account keeps saying "Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." Account #1000...
I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei numb...
Hello, I've been fiddling with my flip phone for about 20-30 minutes it seems and cannot get the thing to receive test pictures. It's not a huge deal, I only wish to use my phone as a phone but the simple fact that I cannot get something to work as i...
@Alan_K Hello, I have a few questions so I will lay them out point form. Is there any price diffence or advantage between 30 day payment cycle and the 90 day cycle?Are there any fees for changing a BYOD plan at next 30 day or 90 day renewal date?I ha...
Hey Guys! I switched from a MAJOR network to Public Mobile. In case anyone is in doubt about the effectiveness of PB, please be assured that you are onto the best provider!
My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.
Seeing that they are removing 3 nice plans Monday I'm hoping they put a promo on this weekend for your next month of service free or the 25$ credit for referral! I have 2 phones I'd like to switch to public mobile, I already have 3 phones with them...
Hi everyone, I often go to the US within less than 24-hour notice and need a talk/data/text plan. How long does it take for the US add-on to take effect? Also, does anyone have experience on the quality (i.e. any issues with dropped calls/slow data)...
HiJoined PM about a week ago, no problems at all.Phone calls no problem, texting no problem- just cant get data.have gone to the website suggested by other members and configured the phone APS settings correctly, turned phone off and turned back on, ...
I'm wondering about how PM will stay cheap when it is starting to be available in stores and one of the slogans on the website (is or was) that PM has no stores which helps "keep costs down". I have noticed for awhile now that the plans are pretty ch...
I tried to update my account and when it asked for my credit card information I was entering the expiration date and my card expires 2025 but the highest option on the select dates drop down box is 2024... how can we get the website updated so I can ...
I am trying to sign up my mother in law with PM. We bought the sim card at an authorized retailer. I went through the sign up process. She wants to port her number. When I clicked submit, it took a long time and then game me a "generic error" message...
My friend has a 90 day plan (12GB+3GB bonus data at 3G speed) but is not able to access his data. In his account, it says he has the plan that he has, but under "My Data and Addons" it no longer tells him the amount of data that he has and how much ...
Hi your service took a double payment from me, I'm literally screwed for accomidations if I don't get that 56$ back ASAP! pleaee do not give me the yadda bs about fortunately it'll be there next month because it's not my fault your system took doubl...
On average, how often new plans are added and changes are made to existing plans? I do see there are some new plans in this year.
Hi,My accoubt had been suspended as there were not enough funds in my account. I have now added more with a voucher but the service is still not working. I have already restarted my phone multiple times and waited overnight.Thanks for the help!
dial out is fine. Do I need to wait longer? any idea? thanks.
Hi my service it's been cut out this morning but I do have the auto-pay on my plan. can you please check this out as soon as possible and let me know what's going on???? please
Hello,My account is active and includes talk - $120 per 90 days that consist of- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI am on this plan for more than a year now. However, since last 4 days I am getting "Talk is not include...
Hi everyone, Do I need to have a spearate PM account for each SIM card I have? Or can they all be under one account?
Hi everyone: I'd like to port a number over to a new SIM today. Should I expect any issues as it's Good Friday?
Hi, I just switched from Koodo to Public Mobile yesterday. SMS messages from another Koodo phone were delivered instantly but messages from a Rogers phone took over an hour to be delivered. Later in the evening SMS messages from the Rogers phone appe...
I switched over my phone from Bell Thursday afternoon... I'll start with what happened, as an FYI to other newbies. I do have one question at the end. Went with a new number, confirmed everything worked, then ported my Bell number. The new number ...
I recently referred a friend. Public Mobile's website says (emphasis added):> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days. But my friend doesn't see ...
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