@xaxifax wrote:
Hello,
I went through the activation process with my new SIM, trying to port over my existing number, and it failed after the payment step. All it says was to contact support. I definitely input my credit card info correctly. Not sure what anyone here can tell me, but the chatbot was completely useless and there's no support phone number, so here I am.
Thank you.
Login to your self-serve account using your email address as user name and the password provided during activation.
If you account status is active, you account was activated.
Select the [Plan and Add-ons] tab, is your phone number to be ported showing on the [Plan and Add-ons] page?
If yes, PM has done it work on your account for you to use data, call out and send text.
Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days.
Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.
