Change SIM Card PLEASE HELP

[paulhern]

Hello,

I have had some issue's getting my account running as I ported from Virgin. I can not access my self serve account and need to change my SIM so I will have a working phone again.My details are below

Paul Hernandez

Edited: Removed private information  ShawnC13

[Mary_M]

Good afternoon @paulhern,

This is just a reminder that I've responded to your private message 🙂 

Regards,

Mary

[Dunkman]

Hi Paul,

Please do not put your private information on a public forum.  Anybody can view your information.  You can edit.  You need to private message one of the PM moderators for help on this issue.  Usually takes up to 4 hours to port.  If beyond that time frame, need to contact moderator.  

Here are the instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...