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Hi, I have two accounts under my name (one for myself and another one for my mom).  I'm traveling to US right now, and I purchased the $20 US roaming add on.  The roaming service was not working, and I was panicking as I needed the data right away.  ...

I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...