Community

admlw · 11-17-2016

Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...

admlw · 11-15-2016

Public Mobile, Please issue a statement regarding how long it will take for your customers to receive a response. From reading the community forum, I am seeing that people are waiting up to a week just to get a response. I currently am locked out of ...

admlw · 11-15-2016

Hi, My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data. I have PMed all the mods but have not received a response. Can anyone help? Edit: My data had been working fine up until 2 days ago. I have been using ...

admlw · 09-08-2016

My current plan has ended, but when I try to renew my plan, it is not working. I now have no phone service. Please help.

admlw · 06-01-2016

I have just received my Public Mobile SIM card in the mail. I am trying to activate my account at https://activate.publicmobile.ca/ This error message comes up "The number entered does not belong to a valid Public Mobile Subscriber." Is something wro...

admlw · 11-22-2016

Not everyone has problems that could be self-solved. I lost service because someone on the Koodo network was able to open a new line with my phone number. There is another thread that just started on this issue so it seems like it wasn't just an isol...

admlw · 11-22-2016

I had this exact same problem. I will share the details in the hopes that someone can benefit from it. Background info: Ported over from Koodo to PM 5 months ago, and have had zero problems (happy customer). About two weeks ago, my data stopped work...

admlw · 11-17-2016

For those wondering about compensation.... This is what one of the mod's have told me. I will be credited for the time that I have lost service..... Not sure if that means just the time lost (which for me would be one week, and counting), or if they...

admlw · 11-17-2016

You might want to give Koodo a call and see if they can help, since they have phone support. If others are having the same issues with duplicate numbers getting activated, this may be an even larger problem than this current overload of new customers...

admlw · 11-16-2016

OP clearly has not had any of the issues that are affecting a large number of customers. When it takes a week to get a response, this is 100% unacceptable. I am an existing customer (not newly registering with this current deal), and my data and call...

Community

User Statistics

User Activity

No Cell/Data Service due to internal Koodo/PM database problem

REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Data Stopped Working

Cannot renew plan

New SIM card # not working on new activation

Re: Very disappointed (not what you think)

Re: Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

Re: Going on 4 days without service/response/acknowledgement.

Re: No Cell/Data Service due to internal Koodo/PM database problem

Re: Very disappointed (not what you think)