Data Stopped Working

[admlw]

Hi,

My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data. 

I have PMed all the mods but have not received a response.

Can anyone help?

Edit: My data had been working fine up until 2 days ago. I have been using Public Mobile for about 4-5 months now.

Thanks

[admlw]

I see.

This is poor and unacceptable customer service. Especially with something so important to people that affects their daily jobs/business.

[hummuschips]

@admlw it's because of all of the new customers with the promotion that's going on.  You might have to wait a bit to hear back because they are dealing with people with porting issues.

[admlw]

That is another problem I am having. Accidentally locked myself out and also forgot my security question answer so I cannot reset my password. lol

I am hoping one of the mod's can help. Usually they're very fast to reply. But I have not heard from anyone yet.

[Petercbpoon]

Have you tried turning off your phone on and off again? 

Also, try and double check if your APN settings are up to date. 

Take a look at this thread. 

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartph...

[admlw]

Samsung s6

[hummuschips]

When you log into self serve, does it have your data usage there?  Is there any possibility that you could have accidentally used up the data?

[CaNuCk07]

What phone are you using?