Account created but number not porting

[fizz]

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active.

Under Change Number, I see this message:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

@Shazia_K@Shazia_K, please help.

[a2dal]

same here

been 24 hours

[candylaw]

@fizz I am having the same problem. How did you fix it?

[makkahn28]

ENSURE that the A/C Info MATCHES what yer PREVIOUS Carrier has on FILE Specifically, & ALSO, Ensure yer A/C w. Rogers is PAID to date to prevent any delays

[fizz]

Port was successful!

[CaNuCk07 · Accepted solution]

@fizz  Be sure to send a private message to the moderators, best way to get your problem solved.  See the below thread and make sure you include the relevant info.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...