plan is $25 one, texting works, phone calls sometimes work, voicemail never works

[gdeboer]

I had a Motorola E6 that went downhill so I replaced it with a Samsung A51. I swapped the sim card and checked the APN? numbers with the website and they check out. I have the $25 plan- unlimited calling and texting canada wide. I have also accepted the christmas data addon and international minutes. However, I have problems still

I can text just fine with everyone. 

I can call my sister all the time and recieve calls back

I can receive calls from my mom but can't always call her back- it won't ring or it'll say i've run out of minutes but sometimes it works

I can't call my uncle at all but will get calls back

I can't use voicemail as it says I've run out of minutes and gives me the option to buy more minutes- I thought I had unlimited canada wide

So I double checked APN, and locked my sim card then unlocked as per other suggestions here. 

I also looked through my history and I have had a number of outgoing texts to Turkey....why turkey and who? I don't know anyone there! the number apparently is 900080006200

[Nezgar]

Thanks for the update @gdeboer ! Followups like this help others here help others in the future.

Interesting your voicemail access number wasn't updated automatically along with the switch to the new sim card. Usually it's programmed to a specific access number, of which I have collected a list you might want to use or note for future use:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...

[gdeboer]

Just in case anyone else has this problem.....

did everything people suggested....still didn't work...... talked to a mod? and they reset the connection which also didn't work.......However, inability to call people kinda just fixed itself about a few days after I went through everything else suggested. 

Turns out somehow the number for voicemail was changed. Calling your own number will bring you to voicemail. Mine was set to 1111 as voicemail but this wasn't valid. Changing the settings to my own number and calling that solved the last of my problems.  

Fingers crossed this will help someone later on

[Nezgar]

---

@gdeboer wrote:

I also looked through my history and I have had a number of outgoing texts to Turkey....why turkey and who? I don't know anyone there! the number apparently is 900080006200

---

Is your phone originally from Verizon Wireless originally by chance? Apparently 900080006200 is used by their visual voicemail app... Maybe you just need to disable anything verizon voicmail related...  Texts are free so it doesn't cost you anything either way, just less noise in your usage log I guess:

https://community.verizon.com/t5/Android-General/Verizon-visual-voicemail-sending-quot-STATUS-quot-t...

[pkaraa]

---

@gdeboer wrote:

I had a Motorola E6 that went downhill so I replaced it with a Samsung A51. I swapped the sim card and checked the APN? numbers with the website and they check out. I have the $25 plan- unlimited calling and texting canada wide. I have also accepted the christmas data addon and international minutes. However, I have problems still

I can text just fine with everyone. 

I can call my sister all the time and recieve calls back

I can receive calls from my mom but can't always call her back- it won't ring or it'll say i've run out of minutes but sometimes it works

I can't call my uncle at all but will get calls back

I can't use voicemail as it says I've run out of minutes and gives me the option to buy more minutes- I thought I had unlimited canada wide

So I double checked APN, and locked my sim card then unlocked as per other suggestions here. 

I also looked through my history and I have had a number of outgoing texts to Turkey....why turkey and who? I don't know anyone there! the number apparently is 900080006200

---

And you Moto phone was able to call these contacts without a glitch. 

Can you try another SIM into this A51 to test. Or try PM SIM in another phone.

Just narrowing down the problem is with phone device or SIM/service.

[Anonymous]

---

@gdeboer wrote:

Sorry, I've already went through a similar post and had no luck with any of it. I've been using the phone for 3 weeks now.  Maybe I'll try again...

---

@gdeboer 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[gdeboer]

Sorry, I've already went through a similar post and had no luck with any of it. I've been using the phone for 3 weeks now.  Maybe I'll try again...

[Anonymous]

@gdeboer 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Set up Voicemail (publicmobile.ca)

and call to your number from same device,

[gdeboer]

Oh, and I haven't had any problems calling people not in my contact list. No problems calling the auto shop, etc. 

Just seems so weird. Thanks in advance for any suggestions!