Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! @Shazia_K, I sent ya an pm to inquire on my Self-Serve Portal A/C

Hi. @Shazia_K, I sent you an pm just inquiring on something about my A/C, about the Glitches and also need clarification

Unable to delete VM greetings

Hi,I wanted to delete my wife's voicemail greeting which I recorded a long time ago. I tried to delete the greeting in every possible way and wasn't able to delete. So can someone please help me to delete this greeting and set it as system greeting t...

Own experiences of China phones with LTE

Hello,I am planning on buying a China phone, but would like to read about personal experiences any of you have had with a China phone under this network. It would be great if you could also write down the model number so that I may possibly buy one f...

Resolved! 90-Day Plan WITHOUT Text

I am currently experiencing the below issue. This post is mean to serve the knowledge base for new users who experience the below scenario. Scenario: Incorrect 90-Day Plan ChosenNew User to PM90-Day Plan for $120Province Wide CallingNO TEXT PACKAGE6...

AutoPay and Plan Renewal

So today is my autopayment day so when does the payment come out and when do my totals reset for data usage? I looked at payment history and there is no recent payment and my data is still showing the same amount used even though it is the renewal d...

How do I disable notifications from the public lab?

Can someone help me find out how I can unsubscribe from a public lab idea I commented on? I keep getting notifications about new comments and I want to stop them. I know in the forum on the top left I can unsubscribe at "Topic Options"But there is no...

Resolved! Can only access voicemail by manually dialing phone number

If I tap on the new voicemail notification, it brings me to the voicemail settings screen where it says "Voicemail number (not set)". If I tap that and enter my number, it says "Failed to read data / Voicemail number change unsuccessful". This happen...

Awards

How many rewards are there

Resetting self serve password

I need the help of Mod please, I am trying to reset the password on my self serve account and am unable to do so, I have recently switched ISP and my email address has changed , so sending a password reset is not an option , and for the life of me, I...

Referring friend 2 month ago and never show up

Hi, I referred a friend 2 month ago. and his number never showed up on my referal list. He spent a month to contact customer service and finally got "solved". The customer sevice told him it's added to my account. Well, acutally not, it's still nothi...

Trouble registering Visa Debit

I'm having a lot of trouble registering my Visa debit to make payments. I've tried doing just a single payment method and also signing up for auto pay. I keep getting the same error message, that my card could not be authorized blah blah blah. I have...

Porting Question - Home-Cell?

Hello Community, I am guessing the answer is no, but I figured I would ask anyways. Can you port a home phone number over into a cell number with PM? My mother in-law is looking to hook up with PM and this is what she wants to do. I searched the bo...

Resolved! Everything activated but service not working

2nd phone activated, self serve account working, payment taken 5 days ago, phone is showing its on public mobile but nothing working? No data, no texting or no calling, don't know what to do have restarted phone numerous times and have taken sim card...

Can't change my plan

Hello, I'm trying to change my plan from:- 90 Days- Unlimited Provincial Talk- Unlimited text- 3GB of data- $111 To- 90 Days- Unlimited provincial talk- Unlimited text- $106 Everytime I try and change the account to apply on my next billing cycle I g...

Resolved! Porting error: "we are experiencing difficult processing this request...."

Hello, Just signed up with PM. First phone worked fine no problems. Second phone is giving the error: "we are experiencing difficult processing this request...." Steps taken:- activated the SIM- selected new number- tested it worked- loged into the ...

No data near Renewal

Good Day all! So once I got ported in I had a seamless problem free three months. It was great! But today, I got a text today about payment due. I am on Dynamic auto-pay on my account, which renews on the 31st. (So I ignored text which it said to ...

Resolved! Data is not working

Just port in from virgin mobile at 3:20pm today, phone call is working now, but data is not, please help.

No Service

My phone is showing NO SERVICE... what should I do? Help please! Thanks!

Porting corporate line question

I am porting my cell number back from a corporate plan. Will it transfer over smoothly if the plan is under the company name (when I initiate a request through Public Mobile). Or, do I have to get the plan put into my own name first? Thanks.

Registering AMEX Card still not working

I've been with PM for over a year and from the beginning you cannot register an AMEX card for AutoPay. I know they accept it cause they set me up when I contacted them. They have done a lot to change their site an provide as mcuh funtionality as poss...

Resolved! summary of usage

Is there a way that I can just get the totals of the data and voice minutes that have been used? I am able to get a list of the services used, and a detail of outgoing/imconign data and vm minutes. Thanks S

Data not working on us roaming bundle

I just did the 10 day us roaming bundle activated yesterdat. Text seems to be working but data is not. Full bars and LTE is showing connected to t mobile. Can I get some help?

Traveling to the US next week

Hi,I am traveiling to the US for work next week and want to add the 1GB of data to my plan. Do I need to sign up for this on the day of travel or should I sign up before so I don't have a delay in it working? I am traveling for 5 days. Thanks!

PM at Rogers Center/SkyDome

I had gone for the MonsterJam show at Rogers Center over the weekend. (the show was incredibly loud and loads of fun!) Btw back to the topic, PM worked flawlessly inside the SkyDome. It was almost 80% packed to capacity and the dome was closed. Got s...

US roaming data challenges with https

Hey guys, just trying US phone, texting, and data for the first time (from Orlando). Phone and texting is working great - connects to AT&T. However, I am having a weird problem with my data. http browsing works fine from a browser - as an example ...

Resolved! Porting Issue

Hi I just ported my number from Rogers. Iphone 6S - Public Mobile #Iphone 5 - Rogers # After porting, when i call with my Iphone 6S, it shows my ported Rogers number. However, when i try to call my ported Rogers number, it is ringing up on my old iPh...

Resolved! Usage details

I'm trying to find a phone number I deleted a while ago so I thought I would look at my usage history from March of last year (when I know I last sent/received a call from this person) and I can't seem to pull details of call I made from any period f...

Resolved! Bought the same addon twice accidently

I accidently bought the same us roaming addon twice. Can I get refund the one?

Resolved! When does the plan reset?

So I signed up for my plan on November 4, 2016 for the Fall Promotion and I was wondering when my data usage resets? Since I signed up for auto pay and it says they will bill me on Febuary 1, 2016. So does the data/plan reset on that day or does it r...

Resolved! Post not showing.

I posted a reply to a topic but it did not show up. I tried posting it again and it still did not show up. Anyone else having this issue? This is where I posted - http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Looking-for-a-brand-ne...

Community

Forum Posts