cannot make a payment

[4siu]

Maintenace is on 9th April but I can't view my plan details and make a payment today. Since my plan is due on 10th April, need to recharge before by due date, please help!!

[bhluxton]

Heyo

I managed to time my credit card overbalance with my Public Mobile payment.  Now that I have paid spoken to my visa provider, I have not been able to make a payment on the payment page of the website.  This is the message that I get. 

Unable to process this transaction. 
Sorry, we are unable to verify your credit card

Please help.  I could really use my cell phone right now!

[4siu]

Thanks for Maria. Problem solved.

[MarieHelene_L · Accepted solution]

Hey @4siu, 

I'm sorry to hear you're not able to access your self-serve account 😕 

Could you please send me a private message with your phone number? I'll gladly look into it for you  🙂

Thanks, 

Marie