12gb 90 day plan never posted onto account in October only was givin 6gb?

[Templewood]

Please help as I can not find option anymore I guess it was removed. What gives?

[Samianauman]

Thx @will13am
I was not aware of that I will only put one name in future thx for updating me bro

[ShawnC13]

@Templewood, I joined in November and have had 1 renewal and my next is in 3 weeks.  You never noticed this on your last renewal or has it switched.  What credits is it that you have that haven't been applied?

[will13am]

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@Samianauman wrote:
As other said best person to talk to are mod dept since they have a access to your account to send a message over to one of the moderators, including your account info and details and they can help you out.

Send a msg to @Shazia_K or @Mary_M
Click on either name scroll down all the way you will see a icon send a private msg hopefully They will look after your issues thanks

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@Samianauman, not sure if you are aware of this, but a private message to any moderator is all that is needed.  Every moderator sees the same list of private messages, whether it is sent to them or a different moderator.  It is a bit confusing that way, but they do need invididualzied identifies when they are responding in this forum. 

[Samianauman]

As other said best person to talk to are mod dept since they have a access to your account to send a message over to one of the moderators, including your account info and details and they can help you out.

Send a msg to @Shazia_K or @Mary_M
Click on either name scroll down all the way you will see a icon send a private msg hopefully They will look after your issues thanks

[imm1304]

Hey @Templewood,

To reconfirm, you are saying that you requested change of plan to the promo plan in October, but you were never put on that plan?  

Send a private message to @MarieHelene_L with your public mobile phone number so she can take a look and help resolve this issue.

[Templewood]

I would like to renew my account but it still shows the 6gb so I would like to have this addressed and account fixed before I pay another 3 months. Also my credits were never applied which I requested. Thank you for your help in this matter.