Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just activated my sim card like 30 min ago and I can't seem to text. I have the data set up and I've double checked my account but when I go to check my number on my phone it says unknown. Can anyone help?
I just activated my SIM card from public mobile but I can't seem to make phone calls or receive calls. All phone calls goes directly to my voice mail. My account statement indicates I am making phone calls. I have iPhone 6s.
I just ported my number online from Rogers to Public Mobile. I can receive/sent text message and receive calls from ppl but when ppl call me it goes straight to my "old carrier Rogers" voice mail. Should I pm a Public Mobile moderator? @Shazia_K I j...
Bonjour,J'ai effectué 2 paiments de 60$ chacun avec des bons de paiments. J'aimerais profiter de la promo forfait à 40$ 4Go.J'apprécierais les ajustements dans les plus brefs délais.Merci
It has been three days since I switched to PM, just like many frustrated new customers, my phone is not working properly. No incoming calls, no texts!!! Someone contacted me to ask my account number, but after I have given them the information, NO RE...
I've just signed up to activate my SIM card. My payment has not yet gone through. I was able to click 'Finish' and to get to the login page for my account. When I try to login I receive a message that my login attempt failed. So I tried to reset my p...
Hey guys!Loving the PM life so much I have been pushing it hard on friends and family.Need SIM cards and keep ordering... found a guy selling 2 sims for public mobile. Any way to make sure they will work? Any issues I might run into?Thanks for the he...
I changed my 6GB 90 days plan to the 12GB one a week ago and I clicked chaged on next renewal (which is Nov 8th). I just logged into my account but still seeing I am on the old 6GB plan. The plan change was submitted successfully as I was still able ...
Hi there I was previously testing the service for 10 days using an unlimited province-wide talk only plan.The plan expired yesterday and I tried to change to the $120 90 day plan - it prompted me to top up and so I did. However, it then automatically...
A friend has this phone and is looking to join public mobile. Anyone have this phone with experience on public?
Hi there,So I ported from Koodo last weekend by activating a temporary number first. Everything is fine, I can send and receive text and calls with my ported number and data is fine. However, I logged into my self serve account today and I noticed th...
Please help my phone is still not working after changing plans been 24hrs and can't text or call.. everytime I try to call it says it's long distance.. I have provincial wide calling and texting.. I've spent money on this and sitting with nothing.. I...
While ordering another Public Mobile SIM card, I saw this: Perhaps this field is a placeholder - but has it ever been used, will it ever be used?Where would Public Mobile announce Discount Codes, where would I find them? I'm cheap, lol, I'd hate to t...
Anyone know how I should continue with this issue... I'm supposed to tag a moderator or something.. Thanks
I tried to activate my new sim card and got all the way to the last page with porting my number over from Rogers and then got this error. "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...
Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...
So I sent 4 of the admin's a private message with my koodo info to port over my phone number. Is this the correct thing to do? Looking for a quick turn around, my koodo line is getting billed in a couple of days.
Ok new member, going to put a second phone on public shortly, I notice in my account settings there's a pull down for a second number in the account number. Is there a way to add a second sim card to my account? Ideally I would like one login and b...
Hi, I just switched over to PM last week and I've noticed that occasionally I'll turn on my phone and realize that I'm no longer connected to the network. If I leave my home and walk around outside it doesn't come back either; it just stays disconnec...
Hi I've signed up for chat forum but haven't started a phone account yet. I'm still waiting for my SIM card.I've seen when setting up my account it's best to use a different email from the one my current provider has.So my community account is set up...
I Ported my wind number to Public Mobile and just found out it had recently been rendered inactive. Now incoming calls receive a message that the number is not in service. I can make calls and use data, but no incoming calls. I received an error text...
Hi, @Saray_O (I PM'd you more details but posting here too as it seems to be the normal procedure) I received my SIM and when I tried to activate it online, I got a server timeout error in my browser after inputting my credit card details.Now when I ...
Hello, common porting issues, @Shazia_K please look into this issue, I pm you already. Thanks in advance.
I want to make the switch to Public Mobile from Fido. Our account is in good standing, but we still have 5 months left on our contract. We're happy to pay the penalties to swtich, but want to know if we can port our numbers over without issue?
Hello, I just received my sim card, and I'm trying to activate it, but when I get to the numer transfer page, I get this message: "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assist...
Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which was Nov 8, 2016 but it turned into that my account has been suspended. I also checked my transaction history and it ind...
I have been trying for the past week to get this sim card to work and it won't.. I just paid for the service 9 days ago, so Have already wasted 7 of those days!!! Please help.. I have already tried to get a new sim but got nothing!! It's like I am p...
After many days of waiting and some bumps and glitches along the way. I am happy to say Shazia_K took very good care of me today. I am all set up and they found a way to allow me to keep the number I set up through self-serve. Shazia_K took the time ...
Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the foru...
