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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Updated/topped up account - phone not active..

My plan had expired because the online terminal wouldn't accept Visa debit, so I purchased credits at the store. Topped up my account with: unlimited Canadian calling, 4 gb of data and text (this was a seperate transaction from error). My line is n...

Resolved! 12GB/90days - Future Dated Plan Jan 20th Renewal

Hello Mods, @Mary_M@Shazia_K My current 6gb/90day plan is expected to change to the fall promo 12gb/90days plan on Jan 20th, 2017.Please confirm if issues experienced with users back in Nov/Dec 2016 is fixed? Thank you in advance,

Resolved! Unlimited Canada/Us talk

Just wondering how the unlimited canada/us talk plan works. Can call anywhere in Canada/Us from anywhere in Canada/Us? Home province is Ontario. Can call and receive calls from anywhere in Canada and US?If I'm in Florida, can call and recieve call...

Resolved! How do I suspend my account for 2 months? (on a 90 days plan）

Hi All, I am new here. I need to go out of country for 2 months and looking for the best option to suspend my account (not paying for service i am not using) in the same time keeping my plan when i come back to resume it. I am on the 40th day of my...

Buying a sim from a friend of a friend of mine

I'm looking on purchasing a public mobile sim from a friend and he is saying it's purchased during the 12GB/90days period promo period and still qualify for the promo.He said he'll provide me the receipt with the date, but it doesn't have a sim card#...

Resolved! Porting from chatr to Public Mobile did not go through

Hi, I just ported my number yesterday evening and it hasn't gone completely through. I can make outgoing calls and receive texts but cannot receive any incoming calls to my Public Mobile phone. I used a pin number for porting as I didn't have the ac...

Porting did not go through

Hello guys! I joined Public Mobile back in November and the message said that the porting went through fine,however text messaging and calls don't work.Now that I check my phone settings, it says that I have a different number, which is not the numbe...

Phone number

I've changed my number by accidentally but i need my previous phone number back. Is this possible?

top up issue - next due day is not correct

Yeaterday(Jan 14,2017) I top up my account and changed plan from 30 days to 90 days plan.My credit card is charged $158, but my account next expired day is Apr 13,2017.I think the reason is that I clicked the wrong button when I change the plan to 90...

Resolved! HELP!!!

I just activated my sim and I received an email from Public Mobile saying my account was active but I can't login in to the self serve. It says it's unable to verify my email???On top of that it says that I can't make any calls or texts with my phone...

Resolved! Activation issues+......help

Activated sim 11jan2017 but got an oops error message. Requested to email pm. Every attempt to contact pm has failed. Please note that I am new to this process. Also note that I am porting a bell land line to pm.pm emails me 12jan2017 stating my pin ...

Resolved! I am unable to change my credit card to a new one as the old one has expired.

I am new to PM and want to update to a new credit card. I keep getting the message that my card carrier wont allow. I have talked with them at lentgh and they say it is not a problem with them?I use all the same information that is on PM file and car...

Resolved! Multiple Phones

Can we have more than one phone working on this network,i seem to be having problems connecting my new Zen phone 3 Max ,i still have my moto g running.

Generic error on self serve

After I sign up my self serve I got the error message when tap on the "plans and add ons"Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.The other 3 ta...

iPhone 5S - unable to edit APN settings

Hello, my wife just ported over to Public Mobile from Rogers and she is having issues. First off, it doesn't say LTE on the top it says 3G and the data isn't working. When I try to manually update APN settings it only has an option for personal hotsp...

Resolved! Visual voicemail

Hi, I wanted to know if public mobile have the option to have the iPhone's visual voicemail. And if it is how to activate it?

Resolved! Curious about plan descriptions with fall 4gb/month promo

Like a few subscribers here who've signed up for the 12gb/90 days fall promo, I am curious to know what your self-service plan description states. Currently, it states that I am on a 6GB/90 days, but in my add-on's section it says there is a 6GB add-...

Picture messaging (MMS) doesn't work properly but Data is ok, what am I missing???

I'm having problems sending/receiving picture messaging (MMS). I can't send out any and I can only randomly receive from some people but not others. My APN settings should be ok since there's no problem with data and I do occasionally get the one or ...

Contact

Hi I have a few months with pm but now I need to talk with someone but I can't imagine need some help please how a can talk with costumer service

problem with the greeting message on voice mail

Hi, My voice mail's greeting message is stuck on my "extended absence" greeting dating back to the summer, which is embarrassing. I tried several times to change it through the automatic menu - I changed it for other personal greetings and also tried...

Resolved! Not able to receive calls or texts

I've read several posts on why this is happening, so I'm hoping a moderator can help me out too? I understand it's a porting issue, I switched from freedom mobile yesterday and ported my number with the switch. Everything works perfectly except I can...

Autopay roll over to new plan not working

I have my account set to autopay. During the last 4G/$120 promotion, I set the plan to move to this option next renewal. My credit card has been charged the correct amount but the plan is showing as the old plan, underfunded and suspended. Will this ...

Locked out of account

hello , so i've been trying to change my password because i forgot it and after writting down my email they told me that i've been locked out when all im trying to do is to pay my phone via a new credit card

Resolved! Phone showin "No service"

Not sure how long activation should take. Is there anyway of seen whe it will complete?

Resolved! ASUS Zenfone3 Max 5.2" 16 GB

Just a simple question,anyone know if this phone works on public mobile network,im about to upgrade my Moto G

Just need to know something, IMEI location if Phone stolen and have no package or...

I need to ask, when a cell is stolen or lost, if one doesn't have their IMEI on hand or any package with, how can one get the IMEI# per say? Does a Carrier have an ability to get when Sim is in Phone?If Phone was from Telus?

International Long Distance Calling?

Hi there, I just reviewed the plans of Fido, Koodo and Virgin. Now their talk, text & data plans come with 1,000 minutes long-distance international calling for free. Does PM have any special to our existing plans like that?

Resolved! Account information to Port to Telus

How do I get my account info to port my number to a Telus account for a work phone. Telus tells me the account info from Selfserve is incorrect. #mod

Resolved! Plan did not renew to 12gb promo plan

I have tried to contact support about almost 1.5 months ago, and never received any response.It's still showing that I have only 6GB data, can you please confirm that I do indeed have 12GB plan? Maybe I should have switched to Fido when they had that...

Forgotten email address

Hello Mods, I had forgotten my email address connected to my account, can someone please help? I tried the contact us, however the email address is not correct therefore I cannot send message to support. The help line does not connect to live agent a...

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Forum Posts

[Megathread] No Incoming / Outgoing Calls

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Updated/topped up account - phone not active..